Nissan of Downtown L.A.

SERVICE Service was amazing. Staff was friendly and helpful. Ace did a good job breaking down the work i received an the work i still needed with prices and o Service was amazing. Staff was friendly and helpful. Ace did a good job breaking down the work i received an the work i still needed with prices and options for payments. Overall great place to get your Nissan serviced. More

Great service and great lounge. I received personal and exceptional customer service. The service manager and his TEAM were helpful and accommodating. The lobby lounge had a variety I received personal and exceptional customer service. The service manager and his TEAM were helpful and accommodating. The lobby lounge had a variety of courtesy coffees too. More

SURPASSED MY EXPECTATIONS VERY HONEST. HE GIVES FAIR PRICE.HE GREETS CUSTOMERS. HE CALLS ME WHEN MY CAR WAS READY. USES MY REWARDS. HE GIVES ADVICE ON UPCOMING MAINTENANCE SER VERY HONEST. HE GIVES FAIR PRICE.HE GREETS CUSTOMERS. HE CALLS ME WHEN MY CAR WAS READY. USES MY REWARDS. HE GIVES ADVICE ON UPCOMING MAINTENANCE SERVICE. More

Called to Fix My Blown out Speaker I called and was directed to the service department when I had ask to get the speaker fix the person who answered the phone was not cooperating at all I called and was directed to the service department when I had ask to get the speaker fix the person who answered the phone was not cooperating at all as soon as i answered he put me on hold for 5 minutes and then put me off of hold and was not even talking into the phone but was having conversations with other people ignoring the fact that i am stiil on the phone listening for a reply and when i asked to get the speaker fixed finally he said he does not know if he has the part and i asked if he needed the vin number to find out and he said no that would not help and that i would have to bring the car in and have the car kept here there until monday when it was only saturday that i was trying to go in. All this just to fix a speaker!? how does it make sense to keep a car for 2 days there to get a speaker fixed So since this person clearly did not know xxx they were talking about i went in to talk to someone who knew. I asked the lady if i could get my speaker fixed and she said yes and that she just needed the vin number which made me mad because i was willing to give the vin to the guy i had called earlier but he purposely did not cooperate. Besides that the lady special order the speaker so i can get it fixed next week. Whom ever was the one who answered the phone was very ignorant and uncooperative most unprofessional customer service i dealt with so far. More

Nissan Family I have been a part of the Nissan family for about 8 years now...I am always greeted with a smile. Dennis has been my service advisors since I brought I have been a part of the Nissan family for about 8 years now...I am always greeted with a smile. Dennis has been my service advisors since I brought my first Nissan in 2011. He provide me with the upmost respect and provide me a clear understanding of what is needed for my vehicle. Thank you Dennis! More

Fast Easy Service Fast and easy service. Very polite personnel. My car service was fast and great. My Boy Ace Games Had Me Outta There In No Time. Fast and easy service. Very polite personnel. My car service was fast and great. My Boy Ace Games Had Me Outta There In No Time. More

Very good service I went to Downtown Nissan to service my Infiniti, because Beverly Hills Infiniti closed and the nearest Infiniti Dealer was in Van Nuys, a long ways a I went to Downtown Nissan to service my Infiniti, because Beverly Hills Infiniti closed and the nearest Infiniti Dealer was in Van Nuys, a long ways away. I couldn't have been happier with Downtown Nissan. More

Great experience! Ace was AWESOME! Walked me through the entire process. Unbeknownst to me,Ace also found a few things under warranty that needed to be addressed. Ace was AWESOME! Walked me through the entire process. Unbeknownst to me,Ace also found a few things under warranty that needed to be addressed. Thanks More

10K service plus Radar The customer service was excellent and pricing very reasonable and . I appreciate Nissan and the fine work available throughout the years I've been l The customer service was excellent and pricing very reasonable and . I appreciate Nissan and the fine work available throughout the years I've been leasing More

Great service Though it was busy my oil change was super quick! Great service from Caesar made everything easy, will definitely be returning 5k miles from now! Though it was busy my oil change was super quick! Great service from Caesar made everything easy, will definitely be returning 5k miles from now! More