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Nissan of Downtown L.A.

Los Angeles, CA

4.9
878 Reviews

635 W. Washington Blvd, Figueroa

Los Angeles, CA

90015

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Showing 878 reviews

July 10, 2019

I took my car for some work. Everyone was very friendly. The person that helped me was Frank and he was the BEST. I brought a second car the next day because of the work More

by VANGE_M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 10, 2019 -

Nissan of Downtown L.A. responded

Thanks for taking the time to share your experience with us! We strive everyday to make the car-buying experience as seamless as possible, and we're so happy to know that Frank was able to do that for you! We're here for all of your vehicle needs! Feel free to let us know if you need anything in the future! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 04, 2019

Awesome! Ace is the BEST!! I can truly say I completely trust him with taking care of my car and providing an honest opinion and suggestions on my car service More

by Levi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jul 05, 2019 -

Nissan of Downtown L.A. responded

Hi Levi, Thank you for stopping by and sharing your experience with us. We are so happy that Ace was able to take care of all of your needs and we're proud to have him on our team. If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 01, 2019

Very helpful and knowledgeable. This dealership was very accommodating and knowledgeable. We had a great experience purchasing the car. We worked with Edi, who was very kind and an More

by agrab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edi Gaser
Jul 01, 2019 -

Nissan of Downtown L.A. responded

We're so happy to see your car-buying experience was a great one. Thanks for sharing this and please let us or Edi know should you ever need anything. You're family now! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 27, 2019

Great assistance from Cesar. Best experience I’ve had in the 4 years I’ve been with Nissan DTLA. The majority of the men in the office are terrible at what they do. They seem to b More

by TONEBONETHRASHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar , Richard Cabrera
Jun 27, 2019 -

Nissan of Downtown L.A. responded

We're very happy to see that Cesar provided you with the top-notch service you deserved. We'll be sure to share this with him and we hope to work with you again soon. Thanks for this great review! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 27, 2019

Amazing Service Dennis Zaragoza is an invaluable asset and employee to your institution. He went beyond the call of duty to tailor a package for service that was idea More

by JUAN.J.ZELAYANDIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Jun 27, 2019 -

Nissan of Downtown L.A. responded

Hi Juan, Dennis is an all-star and it's no surprise that he went above and beyond to take great care of you. Thanks for taking the time to share this and please let us or Dennis know should you ever need anything. We're here to help. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 27, 2019

Not going back. I drove in for an unscheduled maintenance. I came in to get my tires rotated foremost. I also got an oil change, after they were done they called a More

by NICHOLASKHESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ace Games
Jun 28, 2019 -

Nissan of Downtown L.A. responded

Nicholas, Providing quality and accurate service is extremely important, which is why this is so disappointing to read. We appreciate you bringing this to our attention and we'll be making sure something like this doesn't happen again. Should you like to discuss this in any further detail, please don't hesitate to contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 25, 2019

Check engine light The problem with my car was repaired quickly and correct. The service department was friendly and great to deal with. I recommend all Nissan owners ta More

by BHESTER14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helen Villafranca
Jun 25, 2019 -

Nissan of Downtown L.A. responded

Glad our team helped resolve the issue with your vehicle and got you back on the road. Thanks for choosing us here and we look forward to taking care of all your service needs in the future. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 20, 2019

Awesome It’s a good service and helpfully . I think that is best place go here to get a car fixing and . I don’t have any negative about but one negative is t More

by LILKIMKIM21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jun 20, 2019 -

Nissan of Downtown L.A. responded

Thanks for being a valued customer! We appreciate your patience and will be working hard to complete services in a more timely manner. Look forward to seeing you here again soon. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 19, 2019

Ace is amazing Every time I go Ace always makes sure the expectations are met! Always friendly and happy to provide help. Never get the same experience with anyone t More

by M.TINEZ1017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jun 19, 2019 -

Nissan of Downtown L.A. responded

Thank you for both this review and your business. Ace is an outstanding asset to us here and always makes sure our customers go home happy. Thank you so much, and we look forward to doing business with you again in the future. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 17, 2019

Very friendly Made me good sugestión, offered me an Uber to wait at home instead of waiting three hours at service. They also offered me a payment plan for my repai More

by CAPATTERNS_NDESIGN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mares
Jun 18, 2019 -

Nissan of Downtown L.A. responded

Words can’t describe how appreciative we are for your 5-star review! We're pleased that our team took such good care of you and made your experience so quick and painless! It's moments like these that make us so proud. If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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