Nissan of Downtown L.A.

Excellent customer service I received excellent customer service once again. My car was ready on time. Everyone in the Service Department is always ready and willing to help. I received excellent customer service once again. My car was ready on time. Everyone in the Service Department is always ready and willing to help. More

Best staff ever met The service advisor, whose name is Ace I believe. He is so professional and friendly that he always give me help that more than I could ever ask. He s The service advisor, whose name is Ace I believe. He is so professional and friendly that he always give me help that more than I could ever ask. He should has a promotion or at least a raise. Downtown Nissan should try to keep him as long as possible and I will keep coming back More

Ralph of Nissan of Downtown was Amazing !!!!! Ralph made it very easy and simple process to choose the perfect vehicle for me. He was very friendly and knew the perfect car for me. He called me af Ralph made it very easy and simple process to choose the perfect vehicle for me. He was very friendly and knew the perfect car for me. He called me after the sale to make sure everything was fine. Great customer service ! More

Simple and quick. With the exception of the music being so loud in the lobby that you had to go outside to make a phone call, everything was good. I will be contact With the exception of the music being so loud in the lobby that you had to go outside to make a phone call, everything was good. I will be contacting Desiree to follow up on getting a fob for the vehicle - I only received one key (no fob) at time of purchase. More

David in service is awsom Im so exited to have found this dealership they take real good care of your needs and then some total exelent service.and would truly recommend this d Im so exited to have found this dealership they take real good care of your needs and then some total exelent service.and would truly recommend this dealership to everyone. More

oil change Ace from service has amazing customer service I will definitely go back when I need any service on my car or looking to buy a new one Ace from service has amazing customer service I will definitely go back when I need any service on my car or looking to buy a new one More

Great customer service Service representative was really friendly, explained everything in detail. Great customer service.. He advised it would take approximate 1 hour and m Service representative was really friendly, explained everything in detail. Great customer service.. He advised it would take approximate 1 hour and my oil change was done in less than 1 hour!!! Highly commend Downtown LA Nissan for service!! More

Great Service Provided Over all was able to get the help needed for my NV200 thank you for your outstanding service over all thanks for the great help all issues were resolved was able to get the help needed for my NV200 thank you for your outstanding service over all thanks for the great help all issues were resolved More

Thank you Ernie Ernie and Ace are great reps. Thank you Ernie for always your personal touch. Dennis needs to be more personal when it comes to customer service, wit Ernie and Ace are great reps. Thank you Ernie for always your personal touch. Dennis needs to be more personal when it comes to customer service, with long standing relationship and keep the customer informed to what is going on. My relationship is always and always will be with Ernie since I have been a customer and that’s the way I want it. If Ernie is not available then Ace could help assist me. More

Not Satisfied Poor communication skills and no willingness to address concerns. Service department did not forward the correct information to Lance. Result of poor Poor communication skills and no willingness to address concerns. Service department did not forward the correct information to Lance. Result of poor service. Overall experience was not pleasant. I would like to express that the Sales manager Frank made the experience tolerable. His concern and passion was highly appreciated. Thank you Frank. More