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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,002 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,002 reviews

June 24, 2020

Great customer service Excellent attitude Very Great customer service Excellent attitude Very attentive I will definitely be sending people over to him when looking for a vehicle made the pro More

by cruzmelody53
Recommend Dealer
Yes
Employees Worked With
Rafael sales , Rafael Arriaza
Jun 25, 2020 -

Nissan of Downtown L.A. responded

It's wonderful to hear that you were impressed with our service and staff! Thank you very much for choosing us and we can't wait to see you back here again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 22, 2020

Super Service My service advisor has done a great job keeping me up to date regarding the status of my vehicle by informing me of the day to day the on goings of th More

by DOUBLZ13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeanette and Jerry Service Tech
Jun 23, 2020 -

Nissan of Downtown L.A. responded

We are proud of our team and their efforts to make sure you left a happy customer after your service visit! We can't wait to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 21, 2020

Ernie Flores is fabulous! He always takes care of my daughters Nissan Rogue, and provides a trusting environment for us. One phone call to Ernie, and everything gets done in a few hours, all in the sam More

by Darryl
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores
Jun 22, 2020 -

Nissan of Downtown L.A. responded

Hi Darryl, We are proud of Ernie and his efforts to constantly provide you and your daughters with a positive experience! Thank you for choosing us and we hope to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 19, 2020

Great professional service Ace was absolutely amazing as always he took his time explained the whole process thoroughly I am very satisfied with the service that was provided. More

by EGASER777
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jun 19, 2020 -

Nissan of Downtown L.A. responded

You deserve nothing but the best, and we're grateful to know Ace provided you with nothing less than that! We look forward to serving you again soon and thank you for visiting Nissan of DTLA! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 19, 2020

Had a flush and oil change service. Dennis was very attentive and professional. I only rate 5 stars overall when more work is performed to assess full capabilities of service. Definitely will be return More

by James
Recommend Dealer
Yes
Employees Worked With
Dennis Zaragoza
Jun 22, 2020 -

Nissan of Downtown L.A. responded

Hi James, It's great to see that Dennis provided you with the experience you were looking for! Please do not hesitate to let us know if there is anything else we can help you with! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 18, 2020

The staff is extremely helpful and outgoing, they are very considerate of your situation, they work with all types of financial situation, they work hard to get you a great deal More

by reneaumanny
Recommend Dealer
Yes
Employees Worked With
Javier Valencia
Jun 18, 2020 -

Nissan of Downtown L.A. responded

It's a team effort here every day, as we strive to provide our customers with the best service possible. We appreciate your business and we can't wait to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 15, 2020

Excellent customer service. I came for an oil change and it was done in two hours as they promised. Even though that there were a lot of customers. More

by RDIAZ93
Recommend Dealer
Yes
Employees Worked With
Yvonne Ruiz
Jun 15, 2020 -

Nissan of Downtown L.A. responded

It's great to hear that we were able to get you in and out as soon as possible! We look forward to serving you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 15, 2020

Great customer service ! Andrew was very helpful and answer all my questions. His help was a non-business approach and was more about engaging in a friendly way. I appreciate great customer service ! More

by DIANA_SANCHEZ92
Recommend Dealer
Yes
Employees Worked With
Andrew ( sales ) and Luis (Manager )
Jun 15, 2020 -

Nissan of Downtown L.A. responded

We're pleased that Andrew took such good care of you and made your experience so quick and painless! Feel free to call or stop by if there is anything else we can do for you. Thank you so much! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 13, 2020

You guys need to give the used parts and video for the job you did and charge less not $150 for any diagnostic thats to bad More

by LORENZOMONTES1979
Recommend Dealer
Yes
Employees Worked With
Desk front manager , Rafael Arriaza, Richard Cabrera, Ernesto Flores, Ace Games, Desiree Garcia, Joe Moran, Lance Sobczak, Edson Velasco, Helen Villafranca, Celso Zambrano
Jun 15, 2020 -

Nissan of Downtown L.A. responded

Lorenzo, We're disappointed to see you're dissatisfied with your service experience. I'd like the opportunity to speak to you further about the issues you faced. Please contact me when you have a moment. I look forward to hearing from you. Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 10, 2020

Distincion buen trato al cliente, respeto amabilidad calidad humana se distinguen por su profesionalismo, por su atención al cliente preocupación, atención y se toman el tiempo para escuchar. Gracias More

by LIDIORODRIGUEZ7
Recommend Dealer
Yes
Employees Worked With
Ace Games, Dennis Zaragoza
Jun 11, 2020 -

Nissan of Downtown L.A. responded

Hola Lidio, Gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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