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Nissan of Downtown L.A.

Los Angeles, CA

4.9
878 Reviews

635 W. Washington Blvd, Figueroa

Los Angeles, CA

90015

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Showing 878 reviews

September 21, 2019

Service I’m very happy with the service Nissan of DTLA provides, David was very helpful and made my appointment visit very fast and easy. I strongly recommend More

by RUBIINAVA11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Sep 24, 2019 -

Nissan of Downtown L.A. responded

Providing 5-star service is our top priority and we're so happy to see that David provided you just that. Thanks for being a part of our Family and we can't wait to serve you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 18, 2019

I buy new tires El trabajo fue exelente llego rodas mis expectativas la alineacio y el balanceo profesionalmente bien. Los services de mantenimiento de mis vehiculos More

by EDDY ALBERTO ALONZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID MARES
Sep 18, 2019 -

Nissan of Downtown L.A. responded

Hola Eddy, gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 17, 2019

Great Team and Great Service First and foremost I would like to give a shout out to Ernie and Helen over at Nissan of Downtown LA. Ernie and Helen are the best over at Nissan, the More

by OSCARS.89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores, Helen Villafranca
Sep 18, 2019 -

Nissan of Downtown L.A. responded

Hi Oscar, We couldn't be more pleased to hear that Ernie and Helen went above and beyond to make sure your car-service experience went smoothly. Customer satisfaction is what keeps us going and we hope that you will visit us again soon. Please feel free to contact us for any of your vehicle needs! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 16, 2019

I would only recommend Ace Games as their Service Advisor. Ace keeps you informed through yhr whole job. He makes sure the work is done as timely as possible. He is very courteous and professional. He is t More

by PATBOWERS8704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Sep 16, 2019 -

Nissan of Downtown L.A. responded

Hi Pat, We cannot thank you enough for taking the time to share your experience with us! We are so happy that Ace was able to take care of all of your needs and we're proud to have him on our team. We appreciate your business and we can't wait to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 16, 2019

Terrible service These people are so inept they can't even get an email address correct. Pay attention to detail if you want to be a five star service. More

by BARBROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norma Alvarez, Mayela Perez, Yvonne Ruiz, Edi Gaser, Young Park, Victor Arias, Virginia Gutierrez
Sep 16, 2019 -

Nissan of Downtown L.A. responded

Thank you for bringing this to our attention. Please contact me with your correct e-mail address. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 13, 2019

Personal, punctual, and high quality service This place knows customer service. Ace is just a great guy. He always takes care of me, makes sure my car gets done on time, gives me trustworthy reco More

by SHAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Sep 13, 2019 -

Nissan of Downtown L.A. responded

Hi Shad, Thanks for the great review! Ace is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 12, 2019

I always get great customer service everytime I go. David Mares my service advisor always does a great job taking care of my service experience. Great customer service. I also like the fact that I was i More

by ADRIANM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Mares
Sep 13, 2019 -

Nissan of Downtown L.A. responded

Hi Adrian, We are more than thrilled to hear David was able to take such great care of you! Feel free to let us know if you need anything in the future! We're here for all of your auto needs! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 11, 2019

Easy, Honest, no hassle I’ve been having my Nissan(s) serviced at Nissan DTLA for over 7 years. My main reason for going back in the service department! It’s very tough to More

by ECHASKELL4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernesto Flores, Ace Games, Lance Sobczak, Virginia Gutierrez
Sep 11, 2019 -

Nissan of Downtown L.A. responded

Your loyalty has not gone unnoticed and we love having you as a member of our Family! It's wonderful to hear that you were impressed with everything from our staff to the car selection and service. We appreciate your business and we can't wait to see you again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 11, 2019

If you have a "Nissan If you have a particular brand of car then it is always good to have that dealer service it and give you a service record for it for when you go to se More

by ROBERTBLAHNIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I remembered no names
Sep 11, 2019 -

Nissan of Downtown L.A. responded

Hi Robert, We want to thank you for taking the time to leave us a positive review. Your support is greatly appreciated! Should you like to discuss our pricing at all, please feel free to contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

September 09, 2019

Mal servicio Yo lleve mi pathfinder a servicio y para q la revisaran por q cuando paso un hubo alguna asi se mueve la truck pero no le hicieron nada.. Tampoco ll More

by rl 1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernesto Flores, Dennis Zaragoza
Sep 09, 2019 -

Nissan of Downtown L.A. responded

Hola, lo siento al leer su experiencia. En Nissan of DTLA, hacemos todo lo posible para ofrecer excelente servicio al cliente. Su satisfacción es muy importante para nosotros. Si hay algo que podemos hacer para ayudarla mejor por favor me déjeme saber. Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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