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Nissan of Downtown L.A.

Los Angeles, CA

4.9
1,002 Reviews

635 W. Washington Blvd,

Los Angeles, CA

90015

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Showing 1,002 reviews

July 07, 2020

Outstanding Service I was assisted by Service Advisor David Mares, who provided excellent service. He advised me of the potential issue my vehicle was experiencing. He p More

by MIMATUS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Advisor David Mares
Jul 08, 2020 -

Nissan of Downtown L.A. responded

David is a superstar and it's no surprise that he provided you with an outstanding visit! We appreciate you choosing us and we look forward to seeing you back here again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 05, 2020

Excellent service. Friendly. No problems, answered all my questions. Took his with me, I highly recommend Ace and Nissan of downtown. No problems at all. More

by CBASS6251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jul 07, 2020 -

Nissan of Downtown L.A. responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience with Ace. We really appreciate your feedback and hope to see you back again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 05, 2020

2019 Nissan Frontier When i first spoke wit Norma Alvarez, she made a good impression. She promised me she could beat a competitor’s quote and asked me to give her a chanc More

by Rucruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norma Alvarez, Edi, Norma Alvarez
Jul 07, 2020 -

Nissan of Downtown L.A. responded

Communication is vital, which is why it's disappointing to read this and see that you took your business elsewhere. We appreciate you bringing this to our attention and we'll be addressing this with our team. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 04, 2020

Mr games was very supportive and helpful with assuring me in his good service since I have been a Nissan car owner I would definitely be returning More

by TRESSYKENNEDY
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jul 07, 2020 -

Nissan of Downtown L.A. responded

The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received. Learning of our customers’ satisfying experiences puts a smile on our face and we truly hope that you will visit us again in the future! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

July 03, 2020

Excellent customer service!!! Definitely recommend to everyone. Experience was great. He made sure my experience there was a good one. Cant wait to buy my next car there More

by PRETTYBROWNEYES4U
Recommend Dealer
Yes
Employees Worked With
Edi Gaser
Jul 07, 2020 -

Nissan of Downtown L.A. responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience! Thank you so much for choosing us and we can't wait to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 30, 2020

My service advisor Ace Games was phenomenal. He was calm during a very hectic morning and still took the time to explain exactly what would be done to my car to assure me that I was doing the best for my ca More

by MichaelOhora
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jul 01, 2020 -

Nissan of Downtown L.A. responded

Hi Michael, Ace is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. Thank you for your feedback and we hope to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 29, 2020

Carlos Alvarez was a great sales man, very professional I appreciate the fact he spoke Spanish and understood English. Also got us a great deal! More

by ABUNDISANDRES1211
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarez
Jun 29, 2020 -

Nissan of Downtown L.A. responded

It was a pleasure to hear that Carlos helped make your car-buying experience both enjoyable and easy! We strive to deliver customer satisfaction and are truly proud to know that we could do that for you! We hope to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 27, 2020

This dealer has quality service and very professional advisor. And I will strongly will recommend this dealer to all my friends and relatives and the neighbors. More

by PENAR2021
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jun 29, 2020 -

Nissan of Downtown L.A. responded

We work hard to make every experience here a special one, and we're happy that we've managed to do that for you. We really appreciate your feedback and hope to see you back again soon! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 25, 2020

Very nice service and I always recommend to everyone to get a car with you, good special always, nice cars nice place, nice people, excellent More

by CARLOS2430
Recommend Dealer
Yes
Employees Worked With
Isamar , Ace Games, Dennis Zaragoza
Jun 26, 2020 -

Nissan of Downtown L.A. responded

It's wonderful to hear that you were impressed with everything from our service and facility! We truly appreciate your feedback and we hope to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

June 25, 2020

Ace Games is a great service representative. As soon as I arrived, he attended me . He answered all my questions and gave me sense of comfortableness . As I waited for my car, Ace would check on me and give More

by GERSONZAVALA323
Recommend Dealer
Yes
Employees Worked With
Ace Games
Jun 26, 2020 -

Nissan of Downtown L.A. responded

We are so happy that Ace was able to take care of all of your needs and we're proud to have him on our team. Your business and time are much appreciated! We look forward to working with you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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