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Nissan of Downtown L.A.
Los Angeles, CA
1,002 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,002 reviews
July 16, 2020
Good Service Great Service center Ace Games is very professional and attends to his customers needs.. I will always come into this services center to service my ve Great Service center Ace Games is very professional and attends to his customers needs.. I will always come into this services center to service my vehicle. Great Services More
by RNAVARRO498
Verified CustomerEmployees Worked With
Ace Games
July 15, 2020
Everything was explained calm and responsible manner. I my father and I asked many questions and there was no sense of rush. Pretty happy with the deal my father and I asked many questions and there was no sense of rush. Pretty happy with the deal More
by STEVEN
Employees Worked With
Juan L. Zendejas
July 15, 2020
We bought a car on Saturday and we’re told to go to lunch and we could get our car in the afternoon but possibly Monday. After not hearing anything on Monday and many calls to the dealer’s sales manager, Ge and we could get our car in the afternoon but possibly Monday. After not hearing anything on Monday and many calls to the dealer’s sales manager, George Nino, I was told that there was more than just a quick break check and I found out that they had sold us our car without having it serviced or passed its own Nissan Used Car inspection. After an apology and a promise that the car would be ready and delivered the next morning, again, the next morning I did not get a response back from the sales manager after many calls, and I was finally able to get a hold of the service department whom did everything to inform me of what was happening with the car and when it should be ready. Our sales person Javier, was great, and he came in on his day off to deliver our car late in the afternoon on Tuesday. We never heard back from George Nino, not an apology, not a clear answer, and was a complete coward. Their sales contract said that the day we signed our contract should have been the day they gave us our car. They didn’t keep their end of the bargain, and we didn’t get our car until 4 days later. This was extremely disappointing and we would never recommend this dealership to anyone. Nissan’s name is tainted by people like George Nino and the deceitful tactics that they used at this dealership. More
by riverkent
Employees Worked With
George Nino
July 15, 2020
The service team was real and responsive. They had a clear picture of what needed to get done and the estimated time of completion. Their receptionist was great at trouble shooting issues, and had me wa clear picture of what needed to get done and the estimated time of completion. Their receptionist was great at trouble shooting issues, and had me wait as she found our issues and helped us tremendously. More
by riverkent
Employees Worked With
Jocelyn
July 15, 2020
Everytime I come it takes forever for someone to check me in. They are in no hurry. Frustrating to wait for so long. So unfortunate. in. They are in no hurry. Frustrating to wait for so long. So unfortunate. More
by JENNYPRINCE07
Employees Worked With
Alan, Ace Games, Helen Villafranca
July 12, 2020
Always love coming to this dealer, amazing and friendly staff, I always work with David in service and I highly recommend working with him, he’ll take good care of your vehicle. staff, I always work with David in service and I highly recommend working with him, he’ll take good care of your vehicle. More
by DIEGO.LOZANO1994
Employees Worked With
David Mares
July 10, 2020
Lease It was a good experience - I got the car I wanted in the price range I was budgeting for. They had the color and style of car I wanted and it was a se It was a good experience - I got the car I wanted in the price range I was budgeting for. They had the color and style of car I wanted and it was a seamless interaction. More
by CNEHME1
Employees Worked With
Edi Gaser
July 10, 2020
don spend your time and your money with them . I don't recommend this dealer at all . I purchased a truck TItan on JUN 25 2020 . the floor mat is missing ( they charged me $200 on MSRP for that). I don't recommend this dealer at all . I purchased a truck TItan on JUN 25 2020 . the floor mat is missing ( they charged me $200 on MSRP for that). The Antenna is missing . The second key of the truck is missing!!! . At the time that they tried to sell this truck to me they promised me that would give all of them to me in the next two days BUT right now in JUly 07 still they didn't and the sales manager didn't answer my text and calls !!! More
by amir61_tahmasbi
Employees Worked With
Ali (sales manager)
July 09, 2020
EXCELENTE SERVICIO BUEN TIEMPO DE ESPERA , BUEN PLAN DE PAGOS , EXCELENTE ATENCION.JANET MUY AMABLE Y SABE MUY BIEN SU TRABAJO.ME ATENDIERON SIN CITA, ESTAMOS MUY SATISF BUEN TIEMPO DE ESPERA , BUEN PLAN DE PAGOS , EXCELENTE ATENCION.JANET MUY AMABLE Y SABE MUY BIEN SU TRABAJO.ME ATENDIERON SIN CITA, ESTAMOS MUY SATISFECHOS CON TODO Y EL LOCAL LIMPIO. More
by A.PLATERO
Employees Worked With
YANET
July 07, 2020
Worst Dealership experience that hurt my credit score This has to be the worst Nissan dealership of all of California. I went to this dealership just to figure out my options to return my lease which was This has to be the worst Nissan dealership of all of California. I went to this dealership just to figure out my options to return my lease which was coming to an end in a few months. I wanted to finance my car so I wouldn't have to return the lease to not pay the extra milage I went over that I was told when I first leased my car back in 2017. I had a spokesperson name Juan Andrade who barely spoke any English. At the time there was no other spokesperson so Juan helped me with his Bosses help the named Edi Gaser. Edi told me that it would be better to turn in my car lease that same day early and get another car with so I wouldn't have to pay for the extra milage and get a lower car note a month. Edi finished me off and got me into a Volkswagen Jetta after turning in my Nissan Altima. Worst mistake I made in my entire life. I realize that I seen an additional $12,000 on my credit report a few months later on top of my new financed loan. I went to the dealership to discuss getting that additional $12,000 off my credit and they explained to me that it was due to the milage from the lease I return. I wanted to talk to Edi that day and waited 1 hour and 30 minutes. But it turned out he explained to two sales people the story and told them what to tell me. I was highly upset because since he sold me the car I wanted to hear it from him which was highly unprofessional on his part. I called Nissan to discuss and all I got was them giving me attitude over the phone and told me I would have to go to the dealership to discuss the matter and get it resolve. Went to the dealership a second time and they still gave me the run around on how I still have to pay that $12,000 in mileage. It's been almost 12 months and I still haven't had this issue resolved with Nissan and it's affecting my credit score. I wouldn't have turn in my lease early to have to pay $12,000 on mileage. I would have kept my car and financed it after my lease was up as Nissan wasn't getting the car back to put it up back for sale. More
by Jarmfield
Employees Worked With
Juan Andrade, Edi Gaser
