Nissan of Downtown L.A.

Great Service!!!! So far as far as service goes it has been quite an excellent experience when I have taken my car in for service. The personnel at the service departm So far as far as service goes it has been quite an excellent experience when I have taken my car in for service. The personnel at the service department have been great with an occasional mishap but excellent over all. More

Excellent customer service and my car was ready in no time! Staff were super friendly and greeted me with smiles. Felt welcomed from the moment I walked in. time! Staff were super friendly and greeted me with smiles. Felt welcomed from the moment I walked in. More

The service that I received was excellent. I was very please with the customer service, that I received from Downtown Nissan of Los Angeles. Thank you Mr. Ace Games and Ms. Helen Vilafranca I was very please with the customer service, that I received from Downtown Nissan of Los Angeles. Thank you Mr. Ace Games and Ms. Helen Vilafranca for all you have done for me and my car. Thanks again, Mr. Amba More

They are very helpful and let you know ahead of time about things that your car will be needing and very helpful in every other aspect of questions that you need about things that your car will be needing and very helpful in every other aspect of questions that you need More

Ace Games was awesome!! Had a ton of trouble regarding my warranty service for 2020 GTR with other dealerships around Los Angeles. Ace handled all my issues stress free. Had a ton of trouble regarding my warranty service for 2020 GTR with other dealerships around Los Angeles. Ace handled all my issues stress free. More

Service and Recalls This was my first time getting the family Nissan Leaf serviced since buying it in 2013, so it was long overdue for a check up. Car mechanics, let alon This was my first time getting the family Nissan Leaf serviced since buying it in 2013, so it was long overdue for a check up. Car mechanics, let alone those of an electric car are all but familiar so it was a breath of fresh air when Ace broke everything down for me, from the numbers to what each part of the service affects the car. Everything was clear and transparent. Ace was also very easy to contact when he was in the office and was glad to refer me to someone who could help me out when he wasn't in. More

Horrific Experience that STILL has not been solved! Horrific experience. Nothing was being solved until I involved the manager. Now 4 days after still nothing. I would not recommend this place to anyone Horrific experience. Nothing was being solved until I involved the manager. Now 4 days after still nothing. I would not recommend this place to anyone. They sold me a car and then they told me to return it. When I asked what was going on? They responded with, “all you need is a “co-signer”. I got someone to co-sign for me and the finance “Manager” when on vacation (without solving the issue first). Calls, text messes and voice mails were NEVER answered. NEVER! Then after I got them the co-signer they said that my co-signer could not help. They told me I had to return the car AGAIN. (I had moved to Florida by now. I bought the car in California). I agreed! They said they were going to “take care” of their car and I was to take care of mine. (Meaning I had to ship mine to Florida and they were going to xxxx theirs to California). After an endless amount of text messages and calls they said that they were trying to get me approved once more. Then again… they said that I was not approved so the car had to be returned but they NEVER gave me instructions as to how that was going to happen. I called and emailed the dealer directly. Thats when the general manager got involved. I received a call from the Salesman who sold me the car and was told by the woman that the manager (Sam) was not on the call. Eventually the manager (Sam) who was “not there” jumped into the call and said: “we need the address of where the car is and we need it within the next 15mins”. In less than 5 minutes I responded to them (over text) with all the information they asked for and images of the car. 4 days later the car is still in Florida and I have no instructions as to what to do with the car. More

Excellent service just wished I could have been taken back home had to drop of car and bus it home and back to pick up car. back home had to drop of car and bus it home and back to pick up car. More

I’m disappointed the associate didn’t go over damages with me. I see a new dent on my vehicle I didn’t see before. with me. I see a new dent on my vehicle I didn’t see before. More

Battery Replacement Ace is a true one of a kind service professional. He takes care of the customer just as equally as the car. Top Notch Service. Ace is a true one of a kind service professional. He takes care of the customer just as equally as the car. Top Notch Service. More