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Nissan of Downtown L.A.

Los Angeles, CA

4.8
876 Reviews

635 W. Washington Blvd, Figueroa

Los Angeles, CA

90015

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Showing 876 reviews

November 22, 2019

Worst dealer ever very unprofessional they don't disclosed their customers with previous car damages.they lie to their customers and disrespect them. Horrible service .wo More

by Rgarcia2327
Recommend Dealer
No
Employees Worked With
Virginia Gutierrez , sam sales manager liers, Virginia Gutierrez
Nov 22, 2019 -

Nissan of Downtown L.A. responded

It's never our intention to mislead our customers, which is why this is disappointing to read. Should you like to discuss any of the issues here in any further detail, please contact me. Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

Nov 22, 2019 -

Rgarcia2327 responded

Virginia i spoke to you and email you at the beginning you were answering my emails and after i showed up to uour dealership you stop answering my emails. And no one wants to take responsibility

November 20, 2019

Excellent Service Ace Games is a class act. He is 100% on top of not only the customers needs but also the needs of the car. Checking on issues you are not aware of. Th More

by SacredHands
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Nov 21, 2019 -

Nissan of Downtown L.A. responded

You deserve nothing but the best, and we're grateful to know Ace provided you with nothing less than that! We will continue to bring you quality service and help you out with all your car needs. Please contact us again if any problem arises. Thank you! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 19, 2019

Friendly responsive customer service I really liked working with Ace. It was a busy Saturday morning, my car took about 45 min longer than the original estimate--but well within what I w More

by Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Nov 19, 2019 -

Nissan of Downtown L.A. responded

Hi Craig, It was a pleasure working with you. Ace is an all-star and is constantly going above and beyond to ensure that our customers receive the world-class service that they deserve. We appreciate your patience and please feel free to contact me should you have any questions! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 18, 2019

Over all great I was able to come in and drop off my car quick and easy, I feel the service team they have now is well educated and take the time to listen to custom More

by 213CRISTINA022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Nov 18, 2019 -

Nissan of Downtown L.A. responded

Hi Cristina, Thank you for stopping by and for this positive review! Customer satisfaction is our main goal, and it pleases us to hear of your experience! Hope all is well! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 18, 2019

Great customer Service Ace Games has the best customer service ever! Thank you always take care of my car very well. Mechanics have better skill than other locations and I’m More

by LINHIYORI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Nov 18, 2019 -

Nissan of Downtown L.A. responded

Hi Linhi, We would like to thank you for this thoughtful 5-Star Review! Ace is a huge part of our success here, and we can’t wait to tell him about this positive review! We couldn't be more grateful for your loyalty and we look forward to many more years together! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 16, 2019

Best dealer in Los Angeles Everyone is kind and professional. They have a car for everyone one. I will recommend Nissan the Downtown L.A. l am happy with my new car. More

by JOHANNIALFARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frances
Nov 18, 2019 -

Nissan of Downtown L.A. responded

Hi Johanni, It makes us so happy to hear that you always have such a great experience whenever you come in! We hope to see you again! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 16, 2019

Service I went in to have brakes put on my car and a maintenance service. I was also able to get 2 tires replaced and an alignment. My service was completed i More

by ELLIS_TINA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Arriaza
Nov 18, 2019 -

Nissan of Downtown L.A. responded

Hi Ellis, We want to thank you for taking the time to leave us a positive review. Your support is greatly appreciated! If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 15, 2019

Excellent experience! I brought my 2019 Nissan Versa in for routine maintenance and repair on an item from a recent recall notice. Ace Games was our service writer and he e More

by MDKOUVELIS25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Nov 15, 2019 -

Nissan of Downtown L.A. responded

We're so happy to see that your service visit was a great one. We love having you as part of our Family and we'll see you again soon! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 15, 2019

Lifetime service My car service has never been so smooth. The team here do a great job! They provide a status report they know peace of mind and reliability of the veh More

by ESCOBAR0118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Games
Nov 15, 2019 -

Nissan of Downtown L.A. responded

Hi Escobar, Thanks so much for the positive review, and for letting people know about your recent visit with us! We couldn't be happier to see that Ace went above and beyond to provide you with a quality experience. Let us know if you have any questions! Regards, Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

November 11, 2019

Me gusta la atención y el servicio brindado gracias Se caracterizan por su amabilidad , y por mantener feliz al cliente eso es bueno porque al final sale uno contento por haberle solucionado el problem More

by PRIETOENA0501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Alcantara
Nov 11, 2019 -

Nissan of Downtown L.A. responded

Hola, gracias por esta revision positiva! Virginia Gutierrez Owner Loyalty Manager vgutierrez@dtlamotors.com

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