Nissan of Downtown L.A.

Friendly, Helpful and Honest Miguel helped me at the downtown dealership and clearly informed me on what I needed to get done. I really appreciated his honesty with things I could Miguel helped me at the downtown dealership and clearly informed me on what I needed to get done. I really appreciated his honesty with things I could get done today and things that could wait. Best part was that I expected to pay a service fee, but he was honest and saw that I was still under warranty for that particular diagnostic and I left the dealership with a $0 balance. I really appreciated the honesty and great customer service! More

Poor communication and delayed drive off I have been happily leasing Nissan Leafs from this dealership since 2014, though my last experience was not great. My new lease was promised delivery I have been happily leasing Nissan Leafs from this dealership since 2014, though my last experience was not great. My new lease was promised delivery to me within a couple of days, however it was not. I called all that week and only occasionally got a call back letting me know the status of a car for which I'd already put down a significant of money. The next week I was finally told via text that the original car for which I signed paperwork was going to take too long, so they were going to get another car from a sister lot. Several days went by and although I called and left messages, no one got back to me. Finally, after two weeks of confusion, lack of communication, and frustration, I was told via text, "car is here," unsure about which car I would actually be driving home. I went to pick up my car and it was indeed a different car than I had even discussed with anyone. I finally drove off in my car, two weeks after I thought I would have originally. I have to say that although my experience was frustrating, the staff at this dealership are all very nice, very helpful, and expedited my process because they knew how frustrating of an experience I had endured. Those that helped me in the finance department sign all my papers were exceptionally great. And, a shout-out to Abraham who tied up all the loose ends and ensured that I was happy. The real bummer here is that because communication was so horrible, this will probably be my last lease at this dealership. I hope that others don't experience the same frustrating experience because I have always liked this dealership. More

good hybrid care they were helpful and called with updates frequently. it did take some time though and i waited for a long time to get assistance while i was there. they were helpful and called with updates frequently. it did take some time though and i waited for a long time to get assistance while i was there. More

It was a great experience with the staff, very kind and helpful service. A great deal with the vehicle of my choice and overall an excellent dealership. helpful service. A great deal with the vehicle of my choice and overall an excellent dealership. More

Helpful and quick Both Johny and Abran, aka Abraham, were helpful and patient in answering all my questions and easy to work with. No real pressure was given to purchas Both Johny and Abran, aka Abraham, were helpful and patient in answering all my questions and easy to work with. No real pressure was given to purchase the vehicle immediately as I have experienced elsewhere. More

Once again Ace you are the man. I appreciate all your hard work, dedication and personal service!!! I have been going to Ace for service always goes above and beyond. Thanks again!!!!!!!!! hard work, dedication and personal service!!! I have been going to Ace for service always goes above and beyond. Thanks again!!!!!!!!! More

Jeannette was so helpful and so nice. I recommend her because she will try to find the best price for your budget and will talk to you with the truth because she will try to find the best price for your budget and will talk to you with the truth More

Quick and easy Took my car for service- quick and easy! Staff was hard working and very informative about the services. Will come here again for my next service Took my car for service- quick and easy! Staff was hard working and very informative about the services. Will come here again for my next service More

NISSAN SERVICE CALLED IN AROUND 1.00 PM .SPOKE WITH ACE GAMES TO BRING MY TRUCK THAT DAY ,HE TOLD ME NOT A PROBLEM BRINGING IN WE TAKE CARE OF YOUR TRUCK ,WHICH HE CALLED IN AROUND 1.00 PM .SPOKE WITH ACE GAMES TO BRING MY TRUCK THAT DAY ,HE TOLD ME NOT A PROBLEM BRINGING IN WE TAKE CARE OF YOUR TRUCK ,WHICH HE DID, 2 HOURS LATER MY TRUCK WAS READY, WOW ! HE LET ME KNOW WHAT THE ISSUES OF MY TRUCK HOW IT NEEDS TO BE TAKEN CARE,BUT WHAT AMAZED ME ABOUT THIS GUY IS THE PERSONAL ATTENTION FOR HIS CUSTOMER.I REALLY APPRECIATE THAT TYPE OF SERVICES . THANKS ACE..KEEP IT UP More

A big thank you to Helen! She was very helpful and professional! ❤️ She was very informative about the services and helped me work around my schedule. professional! ❤️ She was very informative about the services and helped me work around my schedule. More