Nissan of Dearborn

Lease nightmare This has been the worst experience I have ever had with buying/leasing a car. From the moment I walked into the dealership and had to wait for a very This has been the worst experience I have ever had with buying/leasing a car. From the moment I walked into the dealership and had to wait for a very inexperienced salesman, to the day I picked up the car has been a nightmare. I should have trusted my gut and walked. The paperwork went ok but the day I picked up my car he handed me an iPad and said here, this tells you all about your car. When I asked him if it showed what options come on the car, he had no idea. Then, when he pulled the car up, he still didn't know. I found out later at home it came with the automatic foot opener for the hatch. Then to top things off, it has taken them 3 MONTHS to PAY OFF my old lease. I was told by the salesman it was taken care twice. When I called and asked for the GM they said he was busy and would return my call, which never happened. When I called back a few days later they said they would connect me to Samar Salame in Finance who NEVER called me back either. I finally had to call the All Pro in Macomb and complain. Then when they finally did pay my old lease off they subtracted the money I had paid on my over milage. Leaving me the balance. I would NEVER EVER buy from them or recommend them to my worst enemy. More

Lease Vehicle Purchase review I bought my Lease vehicle 2014 Nissan Rogue SV from Suburban Nissan Troy and after completing 3 years of Lease decided to buy it. Since i move to Cant I bought my Lease vehicle 2014 Nissan Rogue SV from Suburban Nissan Troy and after completing 3 years of Lease decided to buy it. Since i move to Canton area i wanted to look for dealer-ship near by to process by Lease Buyout- I started to look around for best dealer, went through lot of review, friends suggestion and personally given a visit to dealer-ship. Finally decided All Pro Nissan because of - Amir Al-Homoudi : Awesome Sales guy who convinced me that this dealer-ship will ensure smooth transition. Amir was very helpful & spent enough time with me in answering all my queries, He did also walk me though various details like Vehicle coverage, Insurance policy and Bank loan details. I was able to get Bank finance of 1.99% through this dealer. Personally I was very happy to choose All pro Nissan as a dealer and Amir as my Sales person. He is well equipped to handle all queries and is very dedicated to customer service with no rush to sell CARS. Also i met another service team member Bill who was very soft spoken and took great care for my Nissan car detailing along with pick and drop to my company using shuttle. In short i am very happy for now to have All pro Nissan as my Dealer !!! - - More

Excellent Service without any hidden factors :-) Had a very good experience and hassle free purchase. I have leased Nissan Rogue S 2017.5. Zahraa Amhaz an excellent sales person, she is an assert to Had a very good experience and hassle free purchase. I have leased Nissan Rogue S 2017.5. Zahraa Amhaz an excellent sales person, she is an assert to All Pro Nissan Dearborn. She guided as very well and gone through all process clearly. Will recommend the place to all my friends. Thank you Zahraa Amhaz for detailing the complete Vehicle features and made me understand the leasing process as well. She cleared all the before, during and purchasing/leasing the Vehicle. I am glad and proud to be All Pro Nissan Dearborn customer. I does not find rating greater than 5 for Employees, else I would have rated more :-) More

Exceeds Expectations All Pro Nissan of Dearborn is an excellent place to purchase cars! Zahraa Amhaz went above and beyond to make sure I purchased my Nissan Rogue with a All Pro Nissan of Dearborn is an excellent place to purchase cars! Zahraa Amhaz went above and beyond to make sure I purchased my Nissan Rogue with all the options that I was looking for. She gave me suggestions and her advice, but was in no way pushy what-so-ever. After I decided on a Rouge SV the process was absolutely painless. She was absolutely professional and courteous. I felt like family by the end of the whole process! I would recommend Zahraa Amhaz to anyone who is looking for a new Nissan vehicle. More

Out of town purchase This dealership gave me one of the most honest and pleasant experiences when purchasing my car and we did it all over the phone because I live in Texa This dealership gave me one of the most honest and pleasant experiences when purchasing my car and we did it all over the phone because I live in Texas. The sales manager Adam and finance manager Chris were awesome. They were able to give me a great deal and even had an employee personally drive the car to my front door. They were going to shop it but I was impatient so they gave me the option of driving car to me. Tgey even drove,my trade back. That was perfect for me. Thats world class service..A++++++ More

personable Amir is not only one of the best sales person, he actually cares about you as a buyer. If he feels that the sale doesn't make sense, he'll inform you Amir is not only one of the best sales person, he actually cares about you as a buyer. If he feels that the sale doesn't make sense, he'll inform you of other deals available or if something else makes more sense for the type of car your looking for and if it fits your real needs. Whether its price, body style, family, or equipment, Amir knows and cares to tell you about it. I really appreciated his time and services. Thank you! More

Not a pleasant experience We just leased a Nissan Rogue from this dealer and after all was a bad experience. It started very well in regards of answering all questions over the We just leased a Nissan Rogue from this dealer and after all was a bad experience. It started very well in regards of answering all questions over the phone, especially Melissa and even Amir, the sales consultant was helpful. After we decided to proceed with the lease and set up the appointment, things changed. We arrived 10 min before the scheduled time and informed the receptionist. Amir came to greed us and to start the lease process. He spent not more than 3 minutes with us and disappeared, while we were waiting for the Insurance documents. I had to ask a manager after 20 minutes if the Insurance fax came, of course they came, and from that point Amir spent all together no more than maximum of 15 minutes with us, reviewing the lease agreement, but not knowledgeable to answered simple questions –he asked Dave for help. We spent over 3 hours, 90% waiting (this is our 6 lease agreement and maximum time spent at the dealer was not more than 1.5 hours) and we left with no explanations about the Sirius XM radio promotion, no details about the new car or any other information that a customer expects from a sales consultant. All over was a very unpleasant experience and we will not go back, except to return the vehicle. More