Nissan of Dearborn

AVOID! We bought a $32K car from them. 3 weeks later they call me and the plate they transferred was wrong and I needed to return and pay $252 to get a new plate and registration. Meaning we've been driving call me and the plate they transferred was wrong and I needed to return and pay $252 to get a new plate and registration. Meaning we've been driving for 3 weeks with the wrong plate. Now, they said the plate we transferred was registered to me and they put the car in my wife's name and tried to tell me a new plate cost $252. This is a bold faced lie. They messed up and only charged me $16 registration fee at time of sale, I later reviewed the sales agreement. A new plate would only be the cost of the plate, $15. You can imagine how fuming mad I was, the dealer should have verified the plate was appropriate at time of transfer, this is their job, let alone if we would have been pulled over our vehicle would have been towed in addition to any other tickets or fines. The dealer should have eaten that $252 just for that. And charge the right amount at time of purchase. Is Micheal Scott working here calling his customers to ask for money who are paid in full? This was not about a new plate fee, this was trying to back track and pass their screw up along to the customer. I will never do business with them again. I got a generic reply from my facebook review stating the sales manager would love the opportunity to discuss this issue. So I called and the level of "I don't care" was palpable in his voice. At one point he said "This doesn't even have anything to do with me" accept it does since he signed off on the sales agreement! Unreal incompetence and a lack of accountability and customer service. Per the sales agreement we were not obligated to pay anything more than what they charged me for registration in the sales CONTRACT, this fee had nothing to do with a plate. They held our plate and registration hostage so were forced to go in and pay. More

The staff are always polite and very thoughtful by keeping you up to date on the repairs to your vehicle. keeping you up to date on the repairs to your vehicle. More

I had a really good experience here nutasha was very kind and helpful great customer service skills she said she will get me in a new car and she keep her word and I got my new Rogue and helpful great customer service skills she said she will get me in a new car and she keep her word and I got my new Rogue More

The service department at Nissan of Dearborn is fantastic. They always take good care of my car very quickly and carefully. fantastic. They always take good care of my car very quickly and carefully. More

Laritza is one of the best people I have meet at Nissan. Very helpful and always going out of her way to help five stars Very helpful and always going out of her way to help five stars More

Service was wonderful!! Nutasha worked with me to get all my needs met. Shes a wonderful asset to the company. Thanks Nutasha for all your help!! my needs met. Shes a wonderful asset to the company. Thanks Nutasha for all your help!! More

They got me in on an emergency basis and supplied a rental. rental. More

Laritza is a top notch service advisor and a true asset to the dealership. to the dealership. More

I came over to Nissan on a mission I was blessed to be paired with Nutasha Cooksey! She made sure I was happy and that I didn’t leave without a car! Customer service was amazing upon my arrival I was defi paired with Nutasha Cooksey! She made sure I was happy and that I didn’t leave without a car! Customer service was amazing upon my arrival I was definitely impressed! I will be back to trade in and hopefully See my new favorite sales consultant! She’s the best in the building More

Nutasha thank you for your amazing customer service ! Bought 2cars from her, In the last few months ! If you’re in need of a car , visit her ! Bought 2cars from her, In the last few months ! If you’re in need of a car , visit her ! More