Nissan of Cumming

Neutral Experience only during buying process I purchased a used car from Nalley Nissan of Cumming last year, and was thinking of buying another one form them recently. While the buying experienc I purchased a used car from Nalley Nissan of Cumming last year, and was thinking of buying another one form them recently. While the buying experience was not bad, do not expect customer service after you purchased the vehicle. When I purchased my used vehicle, I also purchased an extended warranty from them. I was told that I could cancel anytime and receive a refund. I had the car for almost a year when I decided that I would not need the extended warranty and would ask for a refund. I came in on a Saturday and was told to wait for a Finance manager to be available (completely understandable since they have a few customers to tend to). Peter Im, the Finance Manager, became available and greeted me with a professional manner. However, when I told him that I wanted to cancel my extended warranty, his demeanor changed and it seems like he didn't want to help me anymore. We proceeded to his office and he pulled up my account to verify. He then frantically pulled out the cancellation form and told me to "Go fill it out yourself, and drop it off with the front desk when you're done" I filled out the form (Car current mileage, VIN number, and my current information) and proceeded to walk back to his office, since I still need the contract number and the dealership signature. He made me wait 10 minutes, even though he had nobody in his office. When he finally acknowledge me, he said "Did you still have any question on how to fill out the form?" with a condescending tone. I told him I need the contract number and dealership signature to complete the form, and I also asked for a copy of the complete form. He assured me that he would complete the form the next day and proceeded to only give me a copy of the incomplete form. i called multiple times the next day without any answer or call back. Long story short, they are not a bad dealership when you are purchasing a vehicle from them. But I cannot say the same when you need their help after the fact. Nevertheless, I will not be considering them on when I purchase my next vehicle. More

Nalley Nissan review This is a great dealership. Kevin has been wonderful in letting me know exactly when the car I wanted arrived or just calling to check in. This is a great dealership. Kevin has been wonderful in letting me know exactly when the car I wanted arrived or just calling to check in. More

Great experience Wonderful and friendly service. Great experience for buying our first new car. Will recommend dealership to our friends and family for their new and u Wonderful and friendly service. Great experience for buying our first new car. Will recommend dealership to our friends and family for their new and used car needs More

It’s all about me ! Kevin was amazing! Our initial deal was 2500 down. Instead I only had 1500. The initial price was lowered and my monthly payments dropped $40. They m Kevin was amazing! Our initial deal was 2500 down. Instead I only had 1500. The initial price was lowered and my monthly payments dropped $40. They made sure everything was perfect just for me! They truly care about the customer and their needs. Kevin understood my situation and did everything he could to help me out . I couldn’t have asked for a better experience for buying my first car. More

2012 Toyota 4Runner Our experience with Nalley Nissan of Cumming was fantastic thanks to Kevin Houston! The quality of service was phenomenal and Kevin really valued our Our experience with Nalley Nissan of Cumming was fantastic thanks to Kevin Houston! The quality of service was phenomenal and Kevin really valued our time. We will definitely come back in the future! More

Kevin was great. Kevin really took the time to explain everything to me and really listen to what I wanted in buying a new vehicle. He would not let me buy the car unt Kevin really took the time to explain everything to me and really listen to what I wanted in buying a new vehicle. He would not let me buy the car until I was absolutely certain that this was the car that I wanted. I really appreciate him not just being about the sale but being about the person. More

Easiest car buying ever! Kevin Houston made this experience one to remember, he stayed there late to answer all my questions and made sure I was leaving with exactly what I wa Kevin Houston made this experience one to remember, he stayed there late to answer all my questions and made sure I was leaving with exactly what I wanted. Kevin walked around the car with my daughter and I and explained and showed me all the features of my new Murano. He made sure the car looked the way i wanted, he even had Chris go over a few spots to make sure my car looked perfect. Not only were they kind and generous they made sure there was nothing I was unhappy with. Jacob also made me feel like he had my happiness in his best interest. This is the first time I felt as if I was not only a customer but as if I was family, while buying my new car. More

Great Nalley Team! Nalley Nissan Cumming is the BEST car-buying experience we have ever had! Friendley, helpful, honest and knowledgeable with exceptional customer se Nalley Nissan Cumming is the BEST car-buying experience we have ever had! Friendley, helpful, honest and knowledgeable with exceptional customer service. Could not have asked for more. More

Service my car, and ended up buying a “new” Murano! My husband and I went in to get our 2009 Murano serviced one week ago.we purchased a new Murano that very same day! The sales person, Kevin Houston, My husband and I went in to get our 2009 Murano serviced one week ago.we purchased a new Murano that very same day! The sales person, Kevin Houston, was a strong factor in our decision to purchase the new car ! We love our new 2018 Murano! More

Keep it simple! Kevin was great to work with. He never made me feel pressured with my purchase and was easy to work with. I think that's what people need more of whe Kevin was great to work with. He never made me feel pressured with my purchase and was easy to work with. I think that's what people need more of when they purchase a car because it can be a stressful experience. I didn't feel that way at all working with Kevin. More