
Nissan of Cool Springs
Franklin, TN
Filter Reviews by Keyword
By Type
2,109 Reviews of Nissan of Cool Springs
Always the best This is the second Nissan I've purchased here. Both times the service has been great. Hallie Edwards was super helpful as was the financing staff. This is the second Nissan I've purchased here. Both times the service has been great. Hallie Edwards was super helpful as was the financing staff. More
New truck purchase We are very thankful we met Chad Jones, our salesperson! He made the experience a good one. He was very honest and friendly. We will recommend him to We are very thankful we met Chad Jones, our salesperson! He made the experience a good one. He was very honest and friendly. We will recommend him to others. It was a very busy day at the dealership and wish it was a quicker process but in the end I am very happy that my husband has a new truck! Thank you. More
"THE VERY BEST EVER". I can't say enough about my experience with Nissan of Cool Springs and their employees. I especially would like to comment on Halli Edwards, my sales I can't say enough about my experience with Nissan of Cool Springs and their employees. I especially would like to comment on Halli Edwards, my sales agent. I am 76 years old and on a limited budget. Halli understood my situation and worked hard to make sure I got the car that I wanted and could afford. Steve, in the finance department, was very kind and also worked with me on the financing. All employees were very knowledgeable and professional. I would certainly recommend anyone to visit Nissan at Cool Springs if you are interested in buying a car. They're the best. Claytie "Bunny" Dilworth More
COULDN'T HAVE ASKED FOR BETTER CUSTOMER SERVICE! This was my first time buying a car, so I am new to the whole experience. I have shopped around for a few months and have gotten good service most pla This was my first time buying a car, so I am new to the whole experience. I have shopped around for a few months and have gotten good service most places I've been. The Nissan of Cool Springs dealership made me feel comfortable as soon as I walked in the door. My salesman Doug Hammond found the exact car I was looking for and helped me through the entire process. I would recommend Doug and the Nissan of Cool Springs dealership to anybody that is looking for a new car. I love my 2013 Altima! More
New Vehicle Purchase Some confusion as to agreed upon sales price as i was given one price " out the door "by staff and then when ready to close the deal it was substantia Some confusion as to agreed upon sales price as i was given one price " out the door "by staff and then when ready to close the deal it was substantially higher but thanks to a saved phone message the issue was resolved and sale was completed. Would have liked to been informed about the extended warranty option , pre -payment for scheduled service option and the interior/exterior treatment option before arriving at the financial service officer to complete the deal as to have had a little more time to make a decision but overall not that big of a problem. suggest the keep fuel on the dealership premise so that once the deal is done we don't have to wait another 30 minutes for them to get fuel in the vehicle. consider shortening the whole process as it took 3.5 hours to buy one car. Did not receive an owners manual with new vehicle ! More
THE ABSOLUTE BEST CAR BUYING EXPERIENCE EVER!! I just bought a Nissan Rogue for my daughter. The service I received from Steve Restivo was by far the best service I have ever received anywhere!! He I just bought a Nissan Rogue for my daughter. The service I received from Steve Restivo was by far the best service I have ever received anywhere!! He worked hard to ensure I had the proper car for my daughter. And he and Steve in finance worked very hard to get me financed at the best possible rate. I have always hated buying cars because I always felt like the salesman played games and I always left feeling like I had been taken advantage of. I will forever buy my cars from Steve at Nissan of Cool Springs. He took a personal interest in me and my daughter and gave us service that is beyond compare. He knew the car was for my daughter, so he took extra time with her to make sure she knew the safety features of the car and how to work everything inside the car. If anyone ever needs to buy a car PLEASE go see Steve Restivo!! More
BEST EXPERIENCE EVER! We could not have been more pleased and delighted with the honest, friendly, professional, and down-to-earth atmosphere at this place! The deal we got We could not have been more pleased and delighted with the honest, friendly, professional, and down-to-earth atmosphere at this place! The deal we got...was the best we could find ANYWHERE in the U.S. Really! The car buying process was low-key, no pressure, no games, and we were in and out with our new car super quick! You can tell that this place is full of happy people with good attitudes! They seem to really enjoy helping their fellow man; which can be rare these days. We can't wait to pop back in and say hello during our first oil change! We will be sending every single friend and family member to Cool Springs Nissan. They do so much for their community, AND for children with special needs which is near and dear to our hearts! The BEST dealership EVER! More
Excellent My experince in this purchase was really excellent ! Patrick was very friendly and it's very comfortable for me. Thank you so much for your hospitalit My experince in this purchase was really excellent ! Patrick was very friendly and it's very comfortable for me. Thank you so much for your hospitality, Patrick ! More
Great fun! I had a great experience last week when I purchased TWO new cars! Everyone at Cool Springs Nissan is friendly, helpful, courteous! The process was sup I had a great experience last week when I purchased TWO new cars! Everyone at Cool Springs Nissan is friendly, helpful, courteous! The process was super easy and I left feeling like I got a great car at a great price. I'd recommend everyone to them. The Nissan's are fantastic! Thanks Halli, Steve and Ryan!! More
Nissan Experience I truly enjoyed my car buying experience with Nissan of Cool Springs. Excellent service and friendly staff helped make my purchasing a vehicle super e I truly enjoyed my car buying experience with Nissan of Cool Springs. Excellent service and friendly staff helped make my purchasing a vehicle super easy. More