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Nissan of Cookeville - Service Center

Cookeville, TN

4.8
302 Reviews

302 Reviews of Nissan of Cookeville - Service Center

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August 20, 2022

Got me in and out super fast. Went over everything they had done. Inspected my car from top to bottom and informed me of services that were due and the cost before they performed More

by snotoy2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Aug 24, 2022 -

Nissan of Cookeville responded

Hi snotoy2, we greatly appreciate you sharing your service experience. Your satisfaction is very important to us here at Nissan of Cookeville, and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. Have a wonderful week!

August 20, 2022

Excellent service. Keeps our 2018 Murano in tip top condition. I always ask for Omar. He is the best--knowledgeable and personable. My only criticism would be that More

by JAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
Aug 24, 2022 -

Nissan of Cookeville responded

Hello Jah, we appreciate you taking the time to leave us this feedback. Thank you for bringing your vehicle into the Nissan of Cookeville service drive. We will forward your recommendation to the proper personnel to see how we can improve in that area. Have a wonderful week ahead and take care!

August 20, 2022

Showed up without an appointment, was told it could be as long as 2 to 3 hrs. Got a shuttle ride to a restaurant and had lunch, had just finished lunch and got a text saying my car was ready. Shutt More

by kwhall1298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Aug 24, 2022 -

Nissan of Cookeville responded

Hi Kwhall1298, we are very happy to have provided you with such a positive experience! We appreciate your kind words regarding your visit, along with your business. If we can do anything further for you, please feel free to give us a call. Have a wonderful week ahead!

August 06, 2022

Steve Jones is such a gentleman, professional demeanor at all times, timely and follows up after service which is greatly appreciated! More

by Janet Harnish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jones
Aug 09, 2022 -

Nissan of Cookeville responded

Hi Janet Harnish, we are very happy to have provided you with such a positive experience! We are thrilled to have earned your time and your business in our service drive. We look forward to seeing you at your next visit. Have a wonderful week!

July 22, 2022

We have always had good experiences with Nissan of Cookeville. The service department is always awesome as well! Dewayne McCormick was very helpful & patient in helping us find the car my daughter wa More

by SPennington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Harrison, Dewayne McCormick
Jul 27, 2022 -

Nissan of Cookeville responded

Hi SPennington, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cookeville, and positive feedback means the world to our staff, particularly the team members that personally assisted you. Thank you! We appreciate your business, and look forward to exceeding your expectations on your next visit.

July 19, 2022

Took my Nissan Versa to Cookeville Nissan yesterday! For a electrical problem! They found the problem quickly! Turned out it was a mouse that had chewed through the wire’s! They fixed it! Thank you Cook More

by thierdaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jul 27, 2022 -

Nissan of Cookeville responded

Thank you again for taking the time to let us know how we did. We appreciate your business. We hope you have a great day!

July 16, 2022

Service was done in a very timely manner, repair was done quicker than expected. Everyone in the service department always do a very professional job. More

by growej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Nissan of Cookeville responded

Growej, we really appreciate your feedback! Thank you for your business with our service department. If we can do anything further for you, please let us know. Have a wonderful week ahead!

July 16, 2022

Service unsurpassed. I wouldn’t think of getting service anywhere else. Thank you all greatly More

by lonmarcum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones, Clint Kennedy
Jul 27, 2022 -

Nissan of Cookeville responded

Lonmarcum, thank you for your kind words and this wonderful review! We appreciate your business and look forward to seeing you at your next appointment. Have a wonderful day!

Jul 27, 2022 -

lonmarcum responded

Nissan of Cookeville no doubt the very best.

July 11, 2022

Excellent service - Fast and professional- work accomplished in a timely manner - and kept updated on progress More

by carlac
Friendliness
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
Jul 13, 2022 -

Nissan of Cookeville responded

Carlac, thank you for your kind words and this wonderful review! We are thankful for the opportunity to have earned your business in our service drive. We look forward to working with you in the future as well. Have a wonderful week ahead!

July 03, 2022

Always great customer service . Steve Jones is always pleasant and helpful. Will continue to do business with Nissan of Cookeville. More

by Sissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Jul 06, 2022 -

Nissan of Cookeville responded

Hi Sissy, we are very happy to have provided you with such a positive experience! We are grateful for your business. If we can do anything further for you, please just let us know. Have a wonderful day!

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