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302 Reviews of Nissan of Cookeville - Service Center
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May 14, 2019
Great service Dealership is prompt and efficient. Staff is extremely friendly and helpful. The dealership is clean and inviting and everyone makes you feel very co Dealership is prompt and efficient. Staff is extremely friendly and helpful. The dealership is clean and inviting and everyone makes you feel very comfortable and welcomed. The service department is helpful, very kind and informative. Great place! More
by J&J20
Employees Worked With
Service people
May 02, 2019
Nissan of Cookeville is Wonderful! They serviced my car for no charge and fixed what I asked them to do. There are no hoops to jump through and they make everything easy. They serviced my car for no charge and fixed what I asked them to do. There are no hoops to jump through and they make everything easy. More
by JeremyCraig18
March 22, 2019
Very Pleased He got us in the vehicle we wanted in just a little bit of time! Very pleased and happy with my Yukon. He worked with us and payment options as well. He got us in the vehicle we wanted in just a little bit of time! Very pleased and happy with my Yukon. He worked with us and payment options as well. More
by Lindsey4315
March 04, 2019
John is always a pleasure to work with! We went for a scheduled oil change the other day & ended up trading hubby's chevy for a Frontier! We've bought 2 vehicles here and so far have had not We went for a scheduled oil change the other day & ended up trading hubby's chevy for a Frontier! We've bought 2 vehicles here and so far have had nothing but a great experience. They go out of their way to help you get into the car/truck you really want! We've gone from a Nissan/Chevy family to all out Nissan now! More
by Laura A
December 27, 2018
DO NOT GET MUFFLER SERVICE AT COOKEVILLE NISSAN My son's 2012 Sentra exhaust system became very loud & he took it to the Nissan Cookeville service department. Nissan Cookeville charged $70 to invest My son's 2012 Sentra exhaust system became very loud & he took it to the Nissan Cookeville service department. Nissan Cookeville charged $70 to investigate the root cause which took them no more than FIVE minutes to determine the muffler was broken. They quoted $775 (approx. $375 parts & $350 labor) to replace the muffler; the labor quoted was 3 hours. We chose not to get it fixed due to the excessive cost, but still had to pay the $70 for their 5 minutes of investigation (my math shows this to be a $840 hourly rate). I went to Midas & got the muffler fixed for $56 (FIFTY SIX DOLLARS). The Midas mechanic crawled under the car and identified the problem in 2 minutes. The muffler had a broken flange which they have seen many times on Nissan vehicles. Midas quoted a muffler replacement for $200 (compared to the Nissan $775 quote). I chose a Midas $56 weld repair over the muffler replacement to save money. I don't understand why it takes Nissan 3 hours to install a muffler & others can do it in well less than an hour. The answer is GREED. Nissan should be ashamed of abusing their customers with their excessive rates. More
by 6kiddad
Employees Worked With
Service appointment 8:45 am 12/26/18
November 29, 2018
Went for service left with a new pathfinder. This is my second purchase with Dewayne. I think Nissan is the way to go to get the most for your money. Dewayne has been great to work with on both o This is my second purchase with Dewayne. I think Nissan is the way to go to get the most for your money. Dewayne has been great to work with on both occasions and if he's still around when I wear this one out I'll work with him again. Thanks! More
by DT
November 16, 2018
Very good. These people are very generous and respectful. Definitely would love to come back in the future and you should do as well! Very nice people and good These people are very generous and respectful. Definitely would love to come back in the future and you should do as well! Very nice people and good service! More
by Emmejayhne112
October 31, 2018
Customer Service I’ve had some very personal things happen during the last 12 months, and I’ve had the opportunity to rent from Nissan as well as other renters but hav I’ve had some very personal things happen during the last 12 months, and I’ve had the opportunity to rent from Nissan as well as other renters but have stuck with Nissan overall. Thank you for catering to my needs, and I specifically wanted to mention the young man Gunner for his head always seems to be on a swivel and has been the first to assist me when I have walked through the doors. If you don’t have great customer service, you don’t have a business. Keep hiring folks like this young man. Kindest regards. More
by IssaForeign
September 16, 2018
My services They were very friendly and helpful the entire time we were there. They tried to do everything we ask as far as what we were looking for. Seemed very They were very friendly and helpful the entire time we were there. They tried to do everything we ask as far as what we were looking for. Seemed very eager to please us . I would recommend them More
by Abby Jo
Employees Worked With
Sean Jackson, Andrew Walker
July 06, 2018
Mister string puller I needed a rental for work on very short notice and gunner was the only person in town who could make it happen. Both Avis and hertz were supposedly b I needed a rental for work on very short notice and gunner was the only person in town who could make it happen. Both Avis and hertz were supposedly booked full but all it took was one call to Gunner and I was in a 2018 Altima SR within the hour. Very rare to have anyone put forth so much effort just to help someone out, regardless of them making a sale or not. Best dealership and salesman in Putnam county! More
by Workaholic
Employees Worked With
