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302 Reviews of Nissan of Cookeville - Service Center
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March 05, 2021
We have been a customer for a year now and have visited 5 times. The service department has been very responsive to our needs, very respectful and the work required done in reasonable time. We have interacte times. The service department has been very responsive to our needs, very respectful and the work required done in reasonable time. We have interacted with several of the sales folks and they always been helpful and informative. Breeanna is always a bright spot as she is so happy, joyful and helpful. Dealing with Cookeville Nissan has been great. More
by Bob
Employees Worked With
John Milligan, Steve Jones, Zack Smith
February 26, 2021
Steve was very helpful, explained everything. So friendly you felt like he was just a old friend. I hope he stays with your service department for many, many years. Very satisfied. you felt like he was just a old friend. I hope he stays with your service department for many, many years. Very satisfied. More
by Bill
Employees Worked With
Steve Jones
February 26, 2021
They are very friendly, definitely know what they are talking about when it comes to servicing your vehicle, helpful in more ways that one which is great! talking about when it comes to servicing your vehicle, helpful in more ways that one which is great! More
by yourbiggestfan24
Employees Worked With
Omar Benitez
February 19, 2021
Nissan of Cookeville has been our “go to” dealer for purchasing two vehicles and for servicing those two vehicles. The staff is knowledgeable, friendly and the service is prompt. I checked pricing for purchasing two vehicles and for servicing those two vehicles. The staff is knowledgeable, friendly and the service is prompt. I checked pricing for rack and pinion on our older vehicle (before we traded it in) and they were competitive with local smaller shops definitely worth the few extra pennies knowing we were getting Nissan parts and service warranty. It is a great place to do business. More
by gman205
February 14, 2021
The service was prompt, courteous and effective. I was well treated and will be happy to recommend your service to others. Thank you for your help! well treated and will be happy to recommend your service to others. Thank you for your help! More
by Wade
Employees Worked With
Thomas Scott
February 06, 2021
I was very disappointed with my experience with the service advisor that was suppose to be taking care of me and my vehicle I had just purchased a week earlier. I felt disrespected and that I didn’t ma service advisor that was suppose to be taking care of me and my vehicle I had just purchased a week earlier. I felt disrespected and that I didn’t matter. My wife was told that there were no codes in the computer when the vehicle had 2 codes both in the tcm. I was told that they wouldn’t be able to fix my car on a Saturday and that I would have to wait till Monday to get the vehicle fixed and that there were no loaner vehicles available until Monday. I called the Dodge dealership and was told they could fix my vehicle and had someone there the same day. I was told the reprogramming of the tcm would be 130. When my wife brought this up when she picked the vehicle up she was told that we would have to pay for it if we took the vehicle there but if we left the car with them they would take it on Monday and we wouldn’t be charged. More
by Gibbs1018
Employees Worked With
February 03, 2021
We now live in Murfreesboro but drive the 2 hours to your dealership because of the excellent service we get from Steve Jones. He is always very helpful and checks to see whatever our vehicle needs may be. dealership because of the excellent service we get from Steve Jones. He is always very helpful and checks to see whatever our vehicle needs may be. This time he told us about a recall on our car that we did not know about and had not been contacted by mail. More
by Kay Storey
Employees Worked With
Steve Jones
January 29, 2021
Steve Jones (Service Advisor) goes above and beyond to make sure my 2018 Nissan Titan is always taken care of. He is professional and friendly while striving to always take care of the customer. Steve J make sure my 2018 Nissan Titan is always taken care of. He is professional and friendly while striving to always take care of the customer. Steve Jones and Scott Davenport are the reasons we have bought 4 Nissans in the last 5 years. We have also recommended to countless friends. Thanks to Nissan of Cookeville. More
by Jeff Slagle
Employees Worked With
Scott Davenport, Steve Jones
January 16, 2021
Steve Jones is a major asset to your business I came in for an emergency service visit as my driver's side window was stuck open. Steve got my vehicle in for service immediately and kept me informed as to for an emergency service visit as my driver's side window was stuck open. Steve got my vehicle in for service immediately and kept me informed as to the progress on the work. He even remembered me from a service visit 6 months ago and asked me about a family member who was having health problems. He genuinely cares about his customers. More
by dennisperry
Employees Worked With
Steve Jones
December 29, 2020
Great service . Friendly staff. Knowledgeable about vehicle. Did not try to push extra items during service. My rogue has only been serviced at Cookeville Nissan vehicle. Did not try to push extra items during service. My rogue has only been serviced at Cookeville Nissan More
by tinyl
Employees Worked With
Thomas Scott
