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Nissan of Cookeville - Service Center

Cookeville, TN

4.8
302 Reviews

302 Reviews of Nissan of Cookeville - Service Center

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October 08, 2021

Great service. Did not take very long for my oil change and tire rotation. I appreciate Nissan service. More

by msmel371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
Oct 12, 2021 -

Nissan of Cookeville responded

Msmel371, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cookeville! We appreciate your business!

October 04, 2021

After hours drop off was easy and very helpful to have. Got a text the moment they opened about my car and appointment time. Got a call later explaining everything done and issues to look at in the future. More

by bc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Nissan of Cookeville responded

BC, Thank you for your kind words regarding your experience with us. We appreciate your business and look forward to working with you in the future.

October 01, 2021

This dealership is always goes out of its way to help customers! Everyone is very helpful and friendly. More

by ArtProf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Oct 02, 2021 -

Nissan of Cookeville responded

ArtProf, Thank you for your kind words and high star rating. We appreciate your business and look forward to working with you in the future. Have a wonderful day!

September 16, 2021

I had a warranty issue with my 2018 Nissan Titan. The issue was corrected in a timely manner. I was completely satisfied with the service and and the professional manner in which it was handled. More

by Albert Schattgen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Sep 18, 2021 -

Nissan of Cookeville responded

Albert, Thank you very much for your feedback regarding your experience with our service department. We are glad we could help and get you back on the road in a timely manner. We appreciate your business and look forward to working with you in the future.

September 16, 2021

Excellent service from Steve Jones, He is personable and professional. The dealership offers coffee and computer access while waiting for service to be completed. More

by dennisperry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jones
Sep 18, 2021 -

Nissan of Cookeville responded

Dennis, Thank you very much for your feedback regarding your experience from our service department. We appreciate you using our dealership for your vehicle needs. Have a wonderful weekend!

September 15, 2021

Steve Jones is excellent to deal with. He is very informative ,very accommodating. We bring both of our Nissan vehicles in for service and go to Steve every time. More

by cardean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Jones
Sep 16, 2021 -

Nissan of Cookeville responded

cardean, Thank you so much for your continued business with our service drive and kind words regarding Steve Jones. We are very fortunate to have customers like you to keep us motivated! Thank you!

September 05, 2021

As always, all staff members were friendly, professional, and knowledgeable! This dealership is always clean, neat, and appealing to the eye. I will return often. More

by lisa
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Omar Benitez
September 04, 2021

The staff is very courteous. Even Dwayne who silver is this car two years ago came by to say hi as we are waiting for the service to be complete. It’s also very nice that they gave us a quick car wash aft More

by testermnn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewayne McCormick, Omar Benitez
August 26, 2021

Excellent customer service , friendly employees, very efficient as far as getting my car into the service bay as soon as I arrived. I highly recommend Cookeville Nissan! More

by Melinda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Nissan of Cookeville responded

Melinda, we are so pleased you enjoyed your visit to Nissan Of Cookeville! We appreciate your kind words regarding our service department. Thank you for your business! We look forward to seeing you at your next visit.

August 18, 2021

Excellent service, professional and quick. Very friendly staff and the wait time was less than expected. I highly recommend Nissan of Cookeville. Great experience, Thank you Gunnar. More

by Mommy218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gunnar Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Nissan of Cookeville responded

Hi! Thank you so much for your comments about Nissan Of Cookeville's staff! We strive to meet all your expectations and if there is ever anything we can do to improve, please reach out to me at any time. Once again, thank you for taking the time to give us your feedback. You may receive a more comprehensive survey in the coming weeks with additional questions. This email from Nissan will have the subject line "Nissan Owner First." This is an invitation to fill out a more detailed survey regarding your recent visit. Please take the time to complete this survey as it helps us to fully evaluate your experience and the employees who helped you. Sincerely, Breeanna Hodge Owner Loyalty Manager 931-528-7715 bpearson@nissanofcookeville.com

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