Nissan of Cookeville

Worst Customer Service Experience of my life! The salesman was very nice and helpful, but after that the whole experience fell apart! We bought a new car and after getting home had some questions. The salesman was very nice and helpful, but after that the whole experience fell apart! We bought a new car and after getting home had some questions. Called our sales guy and he gave my information to the finance guy we had worked with. It took two days for the finance guy to call back, and when he did I was told, "tough you signed the paperwork." At this point me and my wife are furious, and long story short my wife talks to the most arrogant human being I have ever met(the manager). He talks down to my wife but says we will talk about what happened on Saturday since we had to take the car back and get some extra things done. This meeting went as I expected with the manager at one point laughing at me and acting like he was better than us. So, in closing if you buy from here ask lots of questions because they admitted all they do is move numbers around to try and make people happy and pull the wool over their eyes. Whatever you do don't question their antics because they will ridicule you and tell you how great they are. This was the last time I ever plan on walking into this dealership. More

Amazing! Our experience with Cody Hillis and Nissan was amazing! Cody was very patient and helpful! He expressed true interest in helping us find a vehicle tha Our experience with Cody Hillis and Nissan was amazing! Cody was very patient and helpful! He expressed true interest in helping us find a vehicle that was perfect for our family! We are more than pleased with his customer service and the willingness to accommodate our needs and wants! We look forward to working with Cody and Nissan in the future! More

Excellent service This is my fourth vehicle I was involved in purchasing from Nissan of Cookeville and highly recommend Scott Davenport. Very curtious and friendly. Exc This is my fourth vehicle I was involved in purchasing from Nissan of Cookeville and highly recommend Scott Davenport. Very curtious and friendly. Excellent customer service. Let Scott help you and you won't be disappointed More

Thank You Logan Allen, B.J. Sullivan, Brady Bush, and Vince. I started my search for a Nissan on line and was connected with B.J. Sullivan he keep in touch with me guite often as I was not able to come into the I started my search for a Nissan on line and was connected with B.J. Sullivan he keep in touch with me guite often as I was not able to come into the dealership right away due to some injuries I sustained in my Auto Accident. I then came in to look at some Altima's and meet Mr. Logan Allen and B.J. we sat down and they told me what I needed to bring in as my car was totaled. I then came in the next day and B.J. was off but Mr. Allen was so gracious and welcoming that we started looking for a car immediately and he was very knowledgeable about all the cars, not just the Altima as I did inquire about the Rogue also. I told him what I had in mind and what I really had to have on the car and he immediately took me to those cars only, we looked at quite a few of them. He knew which auto's had the equipment I was looking for. The dealership had quite a variety to choose from. I then had to go home as it was getting late and I needed to get some paperwork for him to start to write up the deal. I returned the next day with all my necessary paperwork and we completed my search and I really ended up with a car which had more on it then I thought I could afford, but he and Mr. Brady Bush the manager, managed to get me a car that I just love and the finance man Vince had all the paperwork ready for me to sign. We went over all the paperwork and I was out of there in just a matter of what seemed like minutes. Mr. Allen then went over all the features of the car with me and we even took a picture together and Mr. Allen even went out of his way to help me get my rental car back to Enterprise. Now if you don't call that efficiency, I don't know what you would call it. I would recommend Nissan Of Cookeville to everyone, and also let them know it does not matter who you deal with they all were very pleasant and made me feel very comfortable while I was there with them, even as far as keeping my thirst quenched. They never once talked down to me or tried any funny stuff like most dealers do, such as this is an add on, the price they give you is the price you pay for the car. It was that easy. I would rate all of them with 5 stars. I was delighted to drive the car home that night. Sincerely; Darlene More

Great place to buy a car This is my second time buying a car from them and both time it has been great. Everyone up there has been so helpful and understanding. They made you This is my second time buying a car from them and both time it has been great. Everyone up there has been so helpful and understanding. They made you feel at home with them. My favorite thing about there is that the sales people are not pushy at all, and that means something to me. I know when the time comes to buy another where I going. More

Salesman experience B J is a great young man and is more honest and candid than any car salesman I have ever dealt with. I have now bought two vehicles from him and his B J is a great young man and is more honest and candid than any car salesman I have ever dealt with. I have now bought two vehicles from him and his dealership. In my opinion he is a great asset to the Nissan dealership in Cookeville and I hope his management team read this message. More

Awesome Experience with BJ Sullivan! Started my search online. I found the car that I favored the most. While pressing forward on this particular vehicle, I was never once tried to be put Started my search online. I found the car that I favored the most. While pressing forward on this particular vehicle, I was never once tried to be put in something else to buy. He worked very hard on trying to get me the car of my choice. Very down to earth. Great social/people skills. Would recommend anyone wanting a certain vehicle to go see him. Very knowledgeable and efficient in all aspects. I was able to get my 2014 Nissan Maxima around my price range and I couldn't be more satisfied. Also big thanks to financing and costumer service department people very nice and assisted me whenever I needed anything or had questions. More

Pleased Nissan of Cookeville Customer I am a second time customer of Nissan of Cookeville. This time was a much better experience thanks to my salesman, Logan Allen. He was new to the jo I am a second time customer of Nissan of Cookeville. This time was a much better experience thanks to my salesman, Logan Allen. He was new to the job, but you could hardly tell. He really took the time to explain everything and go over any questions that I had. I am proud to say I am now the owner of a brand new 2014 Maxima! I highly recommend Logan and Nissan of Cookeville to anyone! More

Best car buying experience ever!! An online search for a vehicle provided Nissan of Cookville. I was reluctant to pursue a purchase from out of town. Since the car was exactly what w An online search for a vehicle provided Nissan of Cookville. I was reluctant to pursue a purchase from out of town. Since the car was exactly what we wanted, I did and am very glad we did. My email request was answered very quickly. My salesman, Seth Wells, was awesome. Justin Garza was also a big help. Everyone was extremely pleasant to work with especially when dealing with a stressed out of town customer. Everything was completed online or over the phone which eliminated that 5 hour sit around the dealership. These guys even drove the vehicle to me. How great is that! We love the vehicle and would highly recommend this dealership. More

Pleasure Dealing with Neil Rocha I purchased a new Nissan Altima and I am a repeat customer at Nissan of Cookeville and everyone has been great every time I have been there. My sales I purchased a new Nissan Altima and I am a repeat customer at Nissan of Cookeville and everyone has been great every time I have been there. My sales consultant was, Neil Rocha, which I thought was a extremely helpful and knowledgeable person. Efficient and friendly, Neil helped get me a good deal and expedite the process. It was truly a pleasurable experience and everyone at Nissan of Cookeville made the day a fine event. More