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Nissan of Cookeville

Cookeville, TN

Overview
Employees
Reviews
Vehicles
4.9
5,511 Reviews
Welcome to Nissan of Cookeville, located at 501 Neal Street in Cookeville, TN. Serving Cookeville, Crossville, Lebanon, Livingston, Murfreesboro and Carthage, we're dedicated to exceeding our customer's expectations every day of the year. Nissan of Cookeville welcomes you to come and shop the area's largest selection of new Nissans and extensive pre-owned selection . We'll buy your vehicle even if you don't buy from us. Our sales staff will patiently work with you to select the best car, truck or SUV at the best price to fit your particular needs. You can easily schedule a service appointment on this website or feel free to call us and we'll be happy to take care of you. Our parts and service department is ready to help with any maintenance or service needs that you may have. We also have Nissan rental cars available in case you're only here for a short time. Nissan of Cookeville is proud to share our MyNissan Rewards Program : It's our way of rewarding our best customers...YOU! No Cost! Earn points for service work! Preloaded with sales and service points! One Point=One Dollar! Spend points for service or sales back here at our dealership! Personal website to track points and shop Rewards+Plus! Only 1 account per household necessary! Nissan of Cookeville in TN is your Cookeville Nissan dealership! Nissan Cookeville your car dealership in Cookeville, TN invites you to explore our dealership , our website or feel free to call us with any question...we're here to serve you. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online , request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather
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501 Neal Street

Cookeville, TN

38501

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Showing 5,511 reviews

August 26, 2024

Mikey was fantastic to work with- I’d recommend him to anyone looking! He did not waste any time and had everything ready for me on my arrival! More

by Beccabenn7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikey Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Nissan of Cookeville responded

Beccabenn7, thank you for sharing your positive experience! We are grateful for your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful rest of your day!

August 25, 2024

Save time and money and go to Nissan of Gallatin. The salesman and manager I tried to work with here were jokes. Issac failed to communicate for days at a time and Brady refused to try and make a dea More

by Cdd92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brady Bush
1.0
This rating includes all reviews, with more weight given to recent reviews.
Issac Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Nissan of Cookeville responded

Dear Mr. Deck, Thank you for sharing your feedback. We are sorry to hear about your recent experience and the frustration it caused. At Nissan of Cookeville, we strive to provide exceptional service, and we regret that we fell short in your case. We understand that working with Isaac and Brady did not meet your expectations, and for that, we sincerely apologize. We do our best to ensure that all our sales team members are responsive and attentive to our customers' needs. We are truly sorry for any inconvenience caused by the delay in communication. As Issac was out of the office Thursday, it appears an additional salesperson did speak with you multiple times that day - getting pricing you requested and trying to set up an appointment with you for the following day during regular business hours. We appreciate that you had positive experiences with us in the past, and it’s disheartening to hear that we did not live up to those standards this time, in your opinion. We genuinely value your feedback as it helps us to address areas for improvement. Regarding the situation with the truck and the subsequent deal you found elsewhere, we are disappointed to hear that you felt the deal fell apart due to our actions. We do make every effort to honor the agreements we make and ensure that our customers are satisfied with their purchases. According to the staff that worked with you tirelessly throughout this car buying experience, when you agreed and signed that all figures were agreed upon, they were stunned to hear that you bought elsewhere after all the efforts they went through to earn your business. We would like to clarify that we did make considerable efforts to accommodate you, including staying late multiple times, showing you multiple vehicles after hours, amending our process to better suit your requirements, and working to finalize the deal as best we could. We understand that you decided to proceed with another dealership, and we respect your decision. If you’re open to discussing this further, we would be more than happy to address any additional concerns you might have. Your satisfaction is very important to us, and we hope to have the opportunity to regain your trust in the future as you have purchased several vehicles from us in the past. Thank you again for your feedback. Please feel free to reach out to me directly at 931-528-7715 if you have any further questions or would like to discuss this matter. Best regards, Breeanna Hodge Nissan of Cookeville Owner Loyalty Manager

August 24, 2024

This dealship is awesome walter. My sales associate was wonderful and kind person He was great. !!!! I would buy another car. From him and the nissan cookeville They are awesome iam More

by j.campbell2375
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Walter Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2024 -

Nissan of Cookeville responded

J.campbell2375, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Cookeville! We are thankful for your time and your business. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful week ahead!

August 22, 2024

Gavin was very helpful and taught me many things I didn’t know about some of the cars on the lot. He is an outstanding salesman! More

by Kamsdaddy801
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Cookeville responded

Hi Kamsdaddy801, thank you for taking the time to leave a review for us at Nissan Of Cookeville. We're happy we could meet your expectations! We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

August 22, 2024

Thanks for your time and expertise. I'll keep you in mind for future car needs! More

by EthanolLancx
Recommend Dealer
Yes
Employees Worked With
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Cookeville responded

Ethanollancx, thank you for sharing your positive experience! We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

August 22, 2024

Gavin is very knowledgeable about vehicles and has always been happy to help me find a car I want! More

by Asmith
Recommend Dealer
Yes
Employees Worked With
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Cookeville responded

Hi Asmith! We're so happy we were able to help you out! We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

August 22, 2024

Gavin answered all of my questions. He explained all of the different trim packages and told me what to expect with a newer Z. I highly suggest financing a car with him he was also very More

by tabmanog
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Cookeville responded

Hi Tabmanog, thank you so much for your positive comments about Nissan Of Cookeville! We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

August 22, 2024

Gavin was quick to respond to my interest to a new truck. He was very helpful in selecting a vehicle that met our needs. After a short time of discussion, and a test drive we were happy to make the purchase. More

by CarieJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Holloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Cookeville responded

Cariej, we're happy you found our staff to be so supportive during your experience here at Nissan Of Cookeville. We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

August 21, 2024

Gavin is great at explaining features on cars and great at picking cars that fit what I was looking for. totally recommend Gavin Smith. More

by jacedyer41
Recommend Dealer
Yes
Employees Worked With
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Cookeville responded

Jacedyer41, we're happy you found our staff to be so supportive during your experience here at Nissan Of Cookeville. We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

August 21, 2024

Clean business and great employees like Gavin Smith. Always great to go into a business with knowledgeable people. More

by Kevinstapler09
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gavin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Cookeville responded

Kevinstapler09, thank you for sharing your positive experience! We are so thankful for your business with our dealership. If there is anything further that we can do for you throughout the ownership of your vehicle, please let us know. Have a wonderful day!

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