Nissan of Clearwater

Not really one to leave reviews, but today calls for it. I am so sick and tired of dealing with car dealerships that it is not even funny. I leased my car back in October of 2019 from Fucillo in Clearwater. I am so sick and tired of dealing with car dealerships that it is not even funny. I leased my car back in October of 2019 from Fucillo in Clearwater. The sales staff worked very hard on finding something that fit my requirements. My main goal was lowering my monthly payment. While it was not as low as I would like it I decided to go with the car anyways. Had a conversation with the sales associate and manager prior to leaving and was informed about 2 surveys that I would be receiving from Nissan. If there was any reason to not give them 100% then I needed to let them know so they could make it right. Other than the pricing I was happy. Fast forward to when I get my first payment...turns out I traded a car I loved, with every bell and whistle I wanted for a stripped down Sentra...all for a savings of 3 dollars. I completed the survey with a low rating on pricing but a high rating on the sales associate that I worked with. It was not his fault. The next day I get a very rude and unprofessional text message from the sales associate questioning why I couldn’t give him full marks, my rating has directly impacted his bonus, he is disappointed because he worked hard for me....the typical guilt trip statements. I decided to ignore the text as it was not something I could do anything about at that point. A few weeks ago I get a call from the service department stating that it is time to come in for my complementary oil change and tire rotation on my lease. I called this morning to set up the appointment and was told I could bring the car in at 2. I get there at two and am informed by the gentleman at the service center that because I am over my 365 days from lease date (mid October) that the oil change will cost me $60. I am over being told one thing when the reality is something else. Why would the employee call and leave me a message that it is time for a complementary oil change and tire rotation if it were already past my 365 days? I am well under my miles due to COVID travel restrictions and quarantine. The only real reason for setting the appointment up today is to make sure that the car is ready for a long road trip this weekend. I simply cannot wait to get out of this lease and away from Fucillo. This experience has really soured my taste for them. As soon as I can get out of the lease without too much of a financial impact I will be taking my business elsewhere. More

Staff was very professional, extremely knowledgeable of vehicles, friendly and great customer service. Appreciated their cleaning and social distancing process and the cleanliness of the building. vehicles, friendly and great customer service. Appreciated their cleaning and social distancing process and the cleanliness of the building. More

TJ sold me my preowned Lexus RX350. I needed a part and TJ sold me my preowned Lexus RX350. I needed a part and he took control and mission was accomplished. Nice experience from everyone. Thanks, TJ TJ sold me my preowned Lexus RX350. I needed a part and he took control and mission was accomplished. Nice experience from everyone. Thanks, TJ More

Issues, still ongoing, with service department and members of management. I feel the staff has an utter disregard for the customer's valuable time. There was an issue with a sales manager refusing to members of management. I feel the staff has an utter disregard for the customer's valuable time. There was an issue with a sales manager refusing to provide wheel locks that didn't come with the vehicle - this issue once a negative review was posted was addressed, to their credit. However, the service department failed to follow-up with a cosmetic issue that is owed to me as a result of the purchase and made me waste a day of travel back and forth (I live and work almost an hour away) with no recourse in sight. More

TJ did a great job of helping us find the perfect vehicle. After test driving several vehicles we purchased a Nissan Armada. Great experience all around. vehicle. After test driving several vehicles we purchased a Nissan Armada. Great experience all around. More

It was a very nice experience. Mike was professional, friendly, courteous and helpful. Having a loaner while waiting for my car was a definite plus. friendly, courteous and helpful. Having a loaner while waiting for my car was a definite plus. More

John was our salesman who did an excellent job of helping us through the process. They were all wonderful. Buying a car at Fussillo was very pleasant experience. us through the process. They were all wonderful. Buying a car at Fussillo was very pleasant experience. More

The salesman and manager was very helpful and it is a nice facility. It did take the dealer over three hours to give me an agreeable total price, so slightly frustrating that I could have signed three ho nice facility. It did take the dealer over three hours to give me an agreeable total price, so slightly frustrating that I could have signed three hours ago and the salesman could have been making deals with other customers instead of the unnecessary back and forth. After signing, I am very happy with my new vehicle and I am happy to work with Fuccillo. More

Well, they got in the truck I really wanted. Sales folks did all they can to make the numbers work for me. I love the truck. :) did all they can to make the numbers work for me. I love the truck. :) More

My experience was great. As a first time buyer I thought it was gonna be a hard process to complete but Mr. Rich Hope made it easy for me, he explained every step and made sure my needs were satisfied. He w it was gonna be a hard process to complete but Mr. Rich Hope made it easy for me, he explained every step and made sure my needs were satisfied. He was really understanding. Also, COVID regulations were maintained and the space was sanitized and clean all the time. More