Nissan of Chattanooga East

Horrible customer service I have worked in the car business for 15 years I am now retired. I have been run through the phone ringer starting with Ryan then the receptionist, th I have worked in the car business for 15 years I am now retired. I have been run through the phone ringer starting with Ryan then the receptionist, then disconnected at five minutes forty five seconds. When I called back I once again started with Ryan. I expressed my disbelieve that everyone in the store makes so much money they don't need to answer the phone. (Ryan is obviously working up front because he doesn't seem to care that the service department isn't answering the phone) Ryan explained to me if I have a problem the GM is Chris. I think that's his name not sure once I asked Ryan to say it again he put me on hold. I have stayed on hold for a total of 27 min. More

Great Internet Presence and follow through I wanted a low mileage Nissan Cube. Internet listings pointed me to this dealership. Their internet sales person, Sydney Harris, kept up with me by I wanted a low mileage Nissan Cube. Internet listings pointed me to this dealership. Their internet sales person, Sydney Harris, kept up with me by text and confirmed an appointment to see the car. Tom Faraday actually presented the car and took care of all the odds and ends to close the sale and make the car ready to drive off the lot. Tom does a really nice job of providing information but also giving you the space to make your own decisions about a car. More

Great experience My car was totaled unfortunately. I was met on the parking lot by a guy named Tanner. He was very polite and not aggressive like most salesman. He too My car was totaled unfortunately. I was met on the parking lot by a guy named Tanner. He was very polite and not aggressive like most salesman. He took time to look for the car I wanted. His smile and friendliness helped make the process a whole easier. The dealership itself is very clean and I would recommend it to my peers. More

Salesman My husband and I had the distinct pleasure of working with Tanner Roberts, a young, kind, considerate salesman, as we searched for the perfect car to My husband and I had the distinct pleasure of working with Tanner Roberts, a young, kind, considerate salesman, as we searched for the perfect car to meet our immediate needs. Tanner met us with a firm handshake and a smile before we had time to enter the showroom. As soon as we told him the specifics of our search, he led us to the vehicles that qualified. He answered every one of our questions expeditiously and succintly. It was evident he knew the history and performance ratings of each car. We felt as though we were his primary concern from the moment we met him until we closed the deal on our purchase. He was a gentleman through and through and our respect for him as a professional is utterly steadfast. Nissan is very fortunate to have him represent their company! We've made many car deals throughout the years and we must admit this was the best overall transaction thus far! Thank you, Tanner, for your time, professionalism and your gracious attitude! Dan and Priscilla Hynes More

Warranty work Overall good experience. Very helpful and knowledgeable. Helped me save money and that is very important to me. I am glad I chose to have my vehicle r Overall good experience. Very helpful and knowledgeable. Helped me save money and that is very important to me. I am glad I chose to have my vehicle repaired at Nissan of Chattanooga East. More

Absolutely the worse service department Two times, in less than a month after purchasing my vehicle at this dealership, I brought my car in for the same repair. Not because it broke again.. Two times, in less than a month after purchasing my vehicle at this dealership, I brought my car in for the same repair. Not because it broke again...but, because they can never get to it. Today, I dropped my car off at 10am. At 5pm I had to call the dealership to find out my car hadn't even been looked at. And, you would think, if you knew you had a frustrated customer coming to pick up their vehicle that you would wait around to try to smooth things over. Not at this place! No my apologies, no what can we do to make things good, no, please let us reschedule...nothing other than a bunch of excuses..."they gave you the wrong service advisor, I had a technician call in, I have technician out". Results not excuses. Now I don't have a clue where to take my vehicle for service. More

Amazing I loved this dealership and my dealer tanner. They were all so nice and seem to find a way around small problems you may have. I loved my experience i I loved this dealership and my dealer tanner. They were all so nice and seem to find a way around small problems you may have. I loved my experience it was wonderful More

Window shopping Was not really serious right now about buying. Tanner Roberts showed us some cars. He was very nice, friendly. We left with a murano, and satisfied wi Was not really serious right now about buying. Tanner Roberts showed us some cars. He was very nice, friendly. We left with a murano, and satisfied with deal. More

Great experience ! I would definitely go back to this dealership .! Everyone was very helpful and friendly and when I left I felt like I had not just been taken for a ri I would definitely go back to this dealership .! Everyone was very helpful and friendly and when I left I felt like I had not just been taken for a ride like I have normally felt when I have went to a dealership. More

Thank You Tom Faraday My daughter was needing a new vehicle. I knew she should go to Nissan Chattanooga East. I purchased a new 2)15 Rogue from Tom Faraday. Tom could not h My daughter was needing a new vehicle. I knew she should go to Nissan Chattanooga East. I purchased a new 2)15 Rogue from Tom Faraday. Tom could not have been anymore helpful & knowledgeable in helping with the purchase of my new vehicle!! I knew he would be just as helpful with my daughter finding the right vehicle! Thank you again Tom...you couldn't have been any more attentive & nicer! Amanda is loving her Pathfinder!!! I have already told several people who are looking to purchase a new vehicle to talk with you. You are so wonderful at your job! I will be back when I'm ready for another Nissan! Thanks Nissan for hiring Tom Faraday, you got the best! More