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Nissan of Bowie
Bowie, MD
642 Reviews
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Showing 642 reviews
March 06, 2019
Multiple misdiagnosis and Sorry NOT Sorry response I took my 2007 Altima here to get the struts replaced because I started having issues after another auto place installed new struts. After the diagnos I took my 2007 Altima here to get the struts replaced because I started having issues after another auto place installed new struts. After the diagnosis and road test they said that the struts were fine although I knew that the issue started after the initial repair. I was told that I shouldn't replace the struts and if they fixed the heater shield it should resolve the noise that I was hearing, etc. I had the work done and called them the next day to let them know that the repair didn't resolve the problem and that there was still had a thud and rough ride when I drove over humps on the highway or came down the Woodrow Wilson Bridge. Again after diagnosis I was told that other repairs should be down and I did it, but the problem still remained. As a result of the service department's failure to diagnose the 2007 Altima’s issue correctly and because of the need to have safe, reliable transportation to work and on my planned 8 hour highway drive for Thanksgiving, I purchased a new vehicle which could have waited. It took several trips and many wasted hours to the dealer before I finally told them that January to "just put on new struts" and it resolved the problem. I requested from the maintenance manager a deep discount because of wasted time and I paid all this money for additional maintenance that could have waited but when they told me that something else needed to be fix as a result of their diagnosis I trusted them. He told me that the struts were already at a deep discount. I wrote an email to their corporate office, but Nissan of Bowie chose to take no action. I spoke to a customer service representative later after not getting a response and the corporate office told me that they had made the dealership aware of the complaint. I wanted to give the dealership the opportunity to correct its mistakes, but it appears that no one wants to admit that there was anything wrong with the decisions, actions and non-responsiveness that I’ve been dealing with over the past year. There has been lengthy time spans with no communication starting from the initial complaint that I submitted to Nissan USA. Now that it has taken so long for things to at least show that it’s working towards a reasonable resolution that I want to escalate to the owner of the dealership. Had I been in the area I would go into to the dealership but I had to leave the area for medical care. How can I entrust my service to this dealership when they couldn’t diagnose my 2007 Altima’s problem correctly although I told them what the problem was each time I brought my car there? More
by Unsatisfied
Employees Worked With
Service group
February 25, 2019
Got excellent serivce from Rome. Rome did an excellent job explaining what were and were not critical items for repair and maintenance. He also ensured that the work was done on time Rome did an excellent job explaining what were and were not critical items for repair and maintenance. He also ensured that the work was done on time to fit my schedule. Finally, he patiently walked me thru the bill. More
by TJUDGE0
Verified CustomerEmployees Worked With
Andrew Williams
February 25, 2019
Great Service Nissan of Bowie always takes good care of me. Ishmel worked hard to get my 4 tires put on and out in under 2 hours. Nissan of Bowie always takes good care of me. Ishmel worked hard to get my 4 tires put on and out in under 2 hours. More
by ROZZ121
Employees Worked With
Ishmel Clinton
February 25, 2019
Nissan LEAF Buying from this dealership was pretty pitiful for the following reasons: 1) They knew nothing about the Nissan LEAF--a car that they have been sellin Buying from this dealership was pretty pitiful for the following reasons: 1) They knew nothing about the Nissan LEAF--a car that they have been selling since 2011 (incompetent!); 2) They can’t legally charge more than $300 in processing fees, so they charge $1k in various other fees on top of the car, tax, title, tags, and processing fee (shady!); 3) They did not honor their car buying service offer (dishonest); 4) After we agreed on a price, and the dealership changed the price in the finance office--I reported it to the manager who ignored my calls and e-mails, the dealership ignored the Better Business Bureau (what does that tell you!?), and it took disputing my down payment for my credit card company to finally get my overpayment back; 5) They didn’t even check the VIN when ordering an accessory for me as part of the sale and it was the wrong color (sloppy!)--sound like the kind of traditional, incompetent, shady, dishonest, untrustworthy dealership your parents and grandparents complained about? Yeah, me too--and this is why companies like Carmax and Carvana are doing SO well--people hate dealing with dealerships like Nissan of Bowie. More
by mbates23233
Employees Worked With
Erik Thompson
February 21, 2019
Purchased a 2019 Nissan Kicks with the help of Eric Murphy. The process from start to finish was hassle-free and Eric was very attentive. The process from start to finish was hassle-free and Eric was very attentive. More
by TWMEGAMONT
Employees Worked With
Eric Murphy, Andrew Williams
February 21, 2019
Maintenance service I am very satisfied with the service every time I come here. The staff is very professional, helpful, and friendly. The place is also very clean and I I am very satisfied with the service every time I come here. The staff is very professional, helpful, and friendly. The place is also very clean and I also like the amenities. More
by marygarcia
Employees Worked With
Heather Marie Moore
February 21, 2019
Excellent Setvice!!! Ishmael Clinton always greets me with a friendly smile when I enter the service line. . He presents himself with professionalism and knowledge of auto Ishmael Clinton always greets me with a friendly smile when I enter the service line. . He presents himself with professionalism and knowledge of auto servicing.. Thanks for providing excellent service!!! More
by GAIL.BASS
Employees Worked With
Kalil Toure
February 21, 2019
Questionable We spent two hours waiting on Finance. The car did not have an SD card. Were told it would be ordered and it would arrive in 2 days. I called 3 da We spent two hours waiting on Finance. The car did not have an SD card. Were told it would be ordered and it would arrive in 2 days. I called 3 days later just to find out the card cannot be ordered without the car being there which no we have to ask, wh wasn’t this done while we were there for 6 hours? More
by Rickfoster1171
Employees Worked With
Jamal Hayden, Andrew Williams
February 20, 2019
Took care of me I had a good experience. I enjoyed the showroom and the emailed service explanation was outstanding. let you know what you are paying for and decide w I had a good experience. I enjoyed the showroom and the emailed service explanation was outstanding. let you know what you are paying for and decide what to get or not. More
by KIMANI.HARRIS
Employees Worked With
Dustin Hesgard
February 20, 2019
A warranty covered item While I waited for a warranty covered item to be replaced on my car , the service person made sure I was informed about the whole process. Service was While I waited for a warranty covered item to be replaced on my car , the service person made sure I was informed about the whole process. Service was great and most of all cost me nothing . More
by tanderson.bing
Employees Worked With
Heather Moore
