Nissan of Bowie

This dealer pulls all the classic no-go moves. If you are looking for a certified pre-owned vehicle do not go here. We spent four hours at the dealership and staff refused to share our final financing terms looking for a certified pre-owned vehicle do not go here. We spent four hours at the dealership and staff refused to share our final financing terms and APR until the last 10 minutes of our negotiation. The initial price of $12k quickly became $15k with a random assortment of fees that we had to negotiate down. They promised us extra protections as part of the certified vehicle and then claimed that the vehicle was no longer certified and had no protection. Then they tried to persuade us it was a clerical error and of course we had a certified vehicle and wouldn’t you know our original quote APR of under 1% from salesman A was now 5.5% from salesman B. The finance staff consistently treated us as if we hadn’t done our research on the vehicle, telling us that our concerns were invalid and hurrying us to sign papers before we finished reading them. We left and want everyone else to know - watch out for the predatory sales practices at this Nissan. They will lie to you about the price over and over just to turn a profit and they are not afraid of trying the bait and switch. The dealer director then chased us down and continued to knock on our car windows asking us why we were upset after we asked repeatedly to be left alone and tried to leave the parking lot. More

Been waiting since Monday for them to call in my warranty claim, good service overall but they move slow when it comes to warranty claims claim, good service overall but they move slow when it comes to warranty claims More

Post Sale Customer Service Report Card - F I purchased a new vehicle in Oct-2019, and received incorrect title and registration in Dec-2019. Worked with a junior person for 4 weeks who couldn't I purchased a new vehicle in Oct-2019, and received incorrect title and registration in Dec-2019. Worked with a junior person for 4 weeks who couldn't resolve, and now working with the General Manager for more than 4 weeks who can't seem to resolve. Still unresolved as of Feb-2020. Terrible customer service - the owner should be embarrassed. More

WISH I NEVER STOPPED AT THIS DEALERSHIP!! After stopping to only look at a truck I was forced into an unfair unwanted purchase based on a lie. My desires and needs were ignored and I’m a very unsatisfied ow to only look at a truck I was forced into an unfair unwanted purchase based on a lie. My desires and needs were ignored and I’m a very unsatisfied owner of a car my own family can’t fit it. More

Horrible service manager and parts department. Went in on two different occasions to purchase oil filters for my Altima. Stood at the parts counter in a busy service department with zero help. I ri Went in on two different occasions to purchase oil filters for my Altima. Stood at the parts counter in a busy service department with zero help. I ringed the bell several times to no avail. The service manager comes up to the guy standing behind me and asks him if he needs help completely ignoring me. I'm seriously felt because I'm white I was ignored. This same situation happened to me twice with almost the exact same circumstances. If you're black you'll get noticed right away. This dealership is trash and never have I felt so humiliated in a commercial establishment. Both times I left with no filters, forget this racist place and the absolute jerks working there. More

Multiple misdiagnosis and Sorry NOT Sorry response I took my 2007 Altima here to get the struts replaced because I started having issues after another auto place installed new struts. After the diagnos I took my 2007 Altima here to get the struts replaced because I started having issues after another auto place installed new struts. After the diagnosis and road test they said that the struts were fine although I knew that the issue started after the initial repair. I was told that I shouldn't replace the struts and if they fixed the heater shield it should resolve the noise that I was hearing, etc. I had the work done and called them the next day to let them know that the repair didn't resolve the problem and that there was still had a thud and rough ride when I drove over humps on the highway or came down the Woodrow Wilson Bridge. Again after diagnosis I was told that other repairs should be down and I did it, but the problem still remained. As a result of the service department's failure to diagnose the 2007 Altima’s issue correctly and because of the need to have safe, reliable transportation to work and on my planned 8 hour highway drive for Thanksgiving, I purchased a new vehicle which could have waited. It took several trips and many wasted hours to the dealer before I finally told them that January to "just put on new struts" and it resolved the problem. I requested from the maintenance manager a deep discount because of wasted time and I paid all this money for additional maintenance that could have waited but when they told me that something else needed to be fix as a result of their diagnosis I trusted them. He told me that the struts were already at a deep discount. I wrote an email to their corporate office, but Nissan of Bowie chose to take no action. I spoke to a customer service representative later after not getting a response and the corporate office told me that they had made the dealership aware of the complaint. I wanted to give the dealership the opportunity to correct its mistakes, but it appears that no one wants to admit that there was anything wrong with the decisions, actions and non-responsiveness that I’ve been dealing with over the past year. There has been lengthy time spans with no communication starting from the initial complaint that I submitted to Nissan USA. Now that it has taken so long for things to at least show that it’s working towards a reasonable resolution that I want to escalate to the owner of the dealership. Had I been in the area I would go into to the dealership but I had to leave the area for medical care. How can I entrust my service to this dealership when they couldn’t diagnose my 2007 Altima’s problem correctly although I told them what the problem was each time I brought my car there? More