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Nissan of Bowie
Bowie, MD
642 Reviews
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Showing 642 reviews
September 11, 2020
September 1 2020 I received an email from Nissan of Bowie stating the 2020 Nissan Sentra car was fine. After two agonizing week without a car. After two weeks of suffering as a single mother without a car. stating the 2020 Nissan Sentra car was fine. After two agonizing week without a car. After two weeks of suffering as a single mother without a car. Dawn Criste response on September 14th 2020 on google and Cars reviews that it was an “issue with the compressor”. September 15th 2020 2:07pm Dawn Criste left a voice message of 1 minute 36 seconds apologizing for the mix up. Mix up? How can you get the car mix up? When I specified which car I was talking about. Came online, read a response review from Dawn Criste again saying “found NO issues with vehicle”. The brand new 2020 Nissan Sentra that was TOWED to the dealership on 08/31/2020. Dawn Criste also mentioned that the staffs at Nissan of Bowie have spoken to me several times. The last time I spoke with someone from Nissan of Bowie was on September 1 2020 and I have the recording to prove it. And I am being threaten to pick up a car that have compressor issues? How do I know if you truly fix the compressor issues? You guys have been lying for two week now. Nissan of Bowie is trying jeopardized me and my children lives. This pure discrimination because I am a female who don’t know about cars. Nissan of Bowie knows the brand new 2020 Nissan Sentra have issues. That’s why they keep going from nothing is wrong with the car to compressor issues and now to back to no issues with the car. I will continue to update on social media( IG&FB babytom81 and rita tomlinson) until this matter is resolved by Nissan of Bowie. More
by BabyTomlinson
Employees Worked With
Daequan, Richard Bledsoe, Michael Morelli, Erik Thompson, Tom Cusack, Andrea King, Parul Kumar, Andrew Williams
July 18, 2020
One of best vehicle buying experiences I've had Saw a Certified truck on AutoTrader I was interested in, sent an email and received a response within minutes and was able to schedule an appointment Saw a Certified truck on AutoTrader I was interested in, sent an email and received a response within minutes and was able to schedule an appointment for the next day. I was straight forward with the sales person, with telling them what I thought the vehicle was worth and what I would be willing to pay for payments. There was the typical back and forth(of course they want to get as much as they can from you), but it was minimal and they eventually gave me what I wanted, and I was even able to get GAP and oil changes included for free. In and out in under 3 hours and couldn't be happier with the purchase, interest rate, warranty and the included extras. More
by Titan4x4
Employees Worked With
Jamie Ott
July 07, 2020
This dealer pulls all the classic no-go moves. If you are looking for a certified pre-owned vehicle do not go here. We spent four hours at the dealership and staff refused to share our final financing terms looking for a certified pre-owned vehicle do not go here. We spent four hours at the dealership and staff refused to share our final financing terms and APR until the last 10 minutes of our negotiation. The initial price of $12k quickly became $15k with a random assortment of fees that we had to negotiate down. They promised us extra protections as part of the certified vehicle and then claimed that the vehicle was no longer certified and had no protection. Then they tried to persuade us it was a clerical error and of course we had a certified vehicle and wouldn’t you know our original quote APR of under 1% from salesman A was now 5.5% from salesman B. The finance staff consistently treated us as if we hadn’t done our research on the vehicle, telling us that our concerns were invalid and hurrying us to sign papers before we finished reading them. We left and want everyone else to know - watch out for the predatory sales practices at this Nissan. They will lie to you about the price over and over just to turn a profit and they are not afraid of trying the bait and switch. The dealer director then chased us down and continued to knock on our car windows asking us why we were upset after we asked repeatedly to be left alone and tried to leave the parking lot. More
by Aschlafes
Employees Worked With
Tom Cusack
April 08, 2020
Car buying with COVID 19 Buying during the COVID 19 period, was the best buying experience, buying any product. Dennis Fonger and his manager, Michael Morelli at Nissan of Bow Buying during the COVID 19 period, was the best buying experience, buying any product. Dennis Fonger and his manager, Michael Morelli at Nissan of Bowie, were responsive and professional. Although we were communicating by email, they patiently answered all my questions almost as quickly as if we were sitting across from each other. The final decision could not have been easier. They sent me a detailed breakdown of the total cost and discussed each item with me. Dennis and Michael emailed the final agreement for signature along with the details of our discussion, checking to be sure it reflected everything that I wanted to accomplish. Here is the best part, at a time when your life and health could be in jeopardy by going out to a car showroom, I was able to enjoy a great buying experience. I bought the exact car I wanted and Nissan of Bowie and they will safely deliver my car, cleaned and disinfected, 500 miles to my home in South Carolina. More
by bcancelliere
Employees Worked With
Dennis Fonger, Michael Morelli
February 23, 2020
Post Sale Customer Service Report Card - F I purchased a new vehicle in Oct-2019, and received incorrect title and registration in Dec-2019. Worked with a junior person for 4 weeks who couldn't I purchased a new vehicle in Oct-2019, and received incorrect title and registration in Dec-2019. Worked with a junior person for 4 weeks who couldn't resolve, and now working with the General Manager for more than 4 weeks who can't seem to resolve. Still unresolved as of Feb-2020. Terrible customer service - the owner should be embarrassed. More
by michael
Employees Worked With
Cris Taylor
December 07, 2019
WISH I NEVER STOPPED AT THIS DEALERSHIP!! After stopping to only look at a truck I was forced into an unfair unwanted purchase based on a lie. My desires and needs were ignored and I’m a very unsatisfied ow to only look at a truck I was forced into an unfair unwanted purchase based on a lie. My desires and needs were ignored and I’m a very unsatisfied owner of a car my own family can’t fit it. More
by Unhappy 🙁 Nissan Purchase
Employees Worked With
Jerry Frink, Michael Morelli
October 28, 2019
Horrible service manager and parts department. Went in on two different occasions to purchase oil filters for my Altima. Stood at the parts counter in a busy service department with zero help. I ri Went in on two different occasions to purchase oil filters for my Altima. Stood at the parts counter in a busy service department with zero help. I ringed the bell several times to no avail. The service manager comes up to the guy standing behind me and asks him if he needs help completely ignoring me. I'm seriously felt because I'm white I was ignored. This same situation happened to me twice with almost the exact same circumstances. If you're black you'll get noticed right away. This dealership is trash and never have I felt so humiliated in a commercial establishment. Both times I left with no filters, forget this racist place and the absolute jerks working there. More
by T. Apinosa
Employees Worked With
Richard Bledsoe, Michael Morelli, Erik Thompson, Andrew Williams
August 02, 2019
Great experience I had purchased 4 Nissan Murano SUVs from 2002 to 2015 from Priority Nissan and as I went to purchase the 2019 one I had a bad incident with the sales I had purchased 4 Nissan Murano SUVs from 2002 to 2015 from Priority Nissan and as I went to purchase the 2019 one I had a bad incident with the sales rep so my daughter shopped around and found the Nissan I wanted at this location. She dealt with Le'Shon Johnson who kept in touch while we were on vacation. Once we returned I went to see Le'Shon and I bought my 5th Murano! She was so pleasant to deal with and easy to get in touch with...in fact all of the folks at the dealership were very nice. I would definitely recommend her and will keep in touch because she was so helpful. Thanks for making my purchase into a nice experience! More
by MaddieBoom
Employees Worked With
Le'Shon Johnson, Richard Bledsoe
June 03, 2019
Bad experience with the misleading sales practices used Left very upset after my recent visit. Was told by internet salesman Thomas Cusack that the dealer charges a "reconditioning fee" to compensate for th Left very upset after my recent visit. Was told by internet salesman Thomas Cusack that the dealer charges a "reconditioning fee" to compensate for their low advertised prices which he stated every dealer charges (that I found out wasn't true), but that could be negotiated if I came in the dealer and when I got there the fee was mysteriously almost doubled and there was no room for any discussion of price reduction on the vehicle or the $1600 additional fee. In addition I drove over an hour there and 3 hours back to my home through the worst traffic I've ever seen and through an area that had been recently hit by a tornado and was so upset about my experience and sales tactics used there that I gave up on buying a car from a dealer because of all the tactics that are used to lure buyers in with low prices and then hit them with additional fees!! More
by vulturi
Employees Worked With
Tom Cusack
