Nissan of Boerne

The price listed at $30,100 was misleading. I drove one hour to get to the dealership and they then told me that the advertised price was only if you financed the car through them and that if I drove one hour to get to the dealership and they then told me that the advertised price was only if you financed the car through them and that if I wanted to pay cash the price was $3,000.00 more. Nowhere in the ad did it mention this. Also, they told me there were mandatory dealer ad ons such as fabric protectant and paint protectant and other things which added another $3,000.00 to the price. I told them that I thought this was misleading and a bait and switch tactic to the unsuspecting consumer. I also left a message for the manager to call me so that I could voice my concerns after I received an email by the manager regarding my experience and have not heard back from them. This was a very frustrating and unpleasant experience. I will not do business with Nissan Boerne! More

Everyone in the dealership was helpful and went out of their way to make our purchase a positive one and they made sure we were happy with our vehicle. We had been talking about getting this vehicle for y their way to make our purchase a positive one and they made sure we were happy with our vehicle. We had been talking about getting this vehicle for years and Leo Arispe at Boerne Nissan helped us get the one we wanted. Definitely a comfortable vehicle and wonderful to drive, my husband and I are very happy with our purchase and Leo Arispe made things go very smoothly. Thank you. More

A big group of bullxxxxters. This dealer has owed me parts and plates on a purchase for 3 months now and still have yet to deliver anything more than a runaround. The parts are p This dealer has owed me parts and plates on a purchase for 3 months now and still have yet to deliver anything more than a runaround. The parts are part of the we owe agreement made at purchase and they clearly have no intent on honoring this. If you like to be lied too, this is the outfit for you. Otherwise, stay away. More

Horrible! The service department charged me $200 for unnecessary evaluation and did not correct the original problem. They inflated the quote for the needed re The service department charged me $200 for unnecessary evaluation and did not correct the original problem. They inflated the quote for the needed repair and added additional unneeded work. When I brought this to the attention of the new manager, he promised a refund check. After 2 weeks when said check did not arrive I recontacted him to reconfirm my proper mailing address. He assured me the check would be sent. No check ever arrived. This service manager and his boss never accepted my phone call since. Prior to this event, I loved the service here and planned to make my next car a Nissan. There was a change in staffing and I think this is why the service quality changed. I say lying and theft is what new standard is. You can not trust these people. Do you go here. They have no morals. More

My experience with this dealership was positive. Salesman Daniel Steelman was very knowledgeable and courteous. I had already had good experiences with this dealersip's service department, so deci Salesman Daniel Steelman was very knowledgeable and courteous. I had already had good experiences with this dealersip's service department, so decided to buy from them. I plan to do business with this dealership and the salesman in the future. More

Extremely bad customer service and sales rep all the way upto manager/lead Rowan (one of the rudest person) I was in desperate situation to buy a car and they took complete advantage and after I signed the upto manager/lead Rowan (one of the rudest person) I was in desperate situation to buy a car and they took complete advantage and after I signed the paper they took the car for final wash and broke the windshield and I ended up going home without car until it was fixed with no loaner and had to pay money for 2 weeks of loan Never ever go there More

just now By far the worst attempt to purchase a vehicle in our many years of car buying. We called Nissan of Boerne last week to confirm a vehicle was available for purchase, which both the salesm vehicle in our many years of car buying. We called Nissan of Boerne last week to confirm a vehicle was available for purchase, which both the salesman and manager stated it was. So we agreed on a price, and sent all the requested paperwork to the dealership. The next day I called to inquire about the shipping location, and the salesman said there was a problem with our sale and the car was no longer available. He said it wasn't available for sale. So I asked several times for someone to call back, even leaving two messages to the General Manager Kevin Adcock to call me back with an explanation. A week later, not a single call from anyone at this dealership. Very disappointed on their lack of professionalism and total disregard for customer service. If they got a better deal from another customer, then at least have the audacity to call us, really... This was the one car we were truly looking forward to buying, then this dealership pulls the carpet right underneath you....literally. Not a good way to do business. Really disappointed in this dealership, to say the least. More

Used car sale: Was told price on internet was only if Financed through Nissan (not stated anywhere) or would be $2000 more, was told they could APR match my Banks approved loan, Tried to slide in a $2000 Financed through Nissan (not stated anywhere) or would be $2000 more, was told they could APR match my Banks approved loan, Tried to slide in a $2000 Dealer installed option.on top of price, Negotiated price over several days, after agreed on price and APR- came in to be told they could only get me 2% higher than my approved APR (I have 800+ credit), Sales Manager told me i didnt HAVE to buy the car, agreed to terms as I would just refinance, waited over an hour for Finance team, then was told that it was actually another 1% higher (3% over my approved loan) because I didn't trade in a car. My credit shows 4 hard hits from them looking for a lender (I assume trying to get the highest rate since I said I would refinance). Not a good experience at all from a big Dealer, felt more like a Shady corner lot dealer. If it wasn't THAT car, I would have walked away. More

I recently purchased an automobile from this dealership and felt I was duped. Tried to contact to receive my license tags and haven't received any return calls. They turned my credit information over tons and felt I was duped. Tried to contact to receive my license tags and haven't received any return calls. They turned my credit information over tons of finance companies without my knowledge in which I was denied and caused my credit score to decrease considerably. I would not recommend anyone to these fraudulent sales people. Patricia Lee . purchased and over priced vehicle not in my payment range. More