Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of Boerne
Boerne, TX
228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 228 reviews
September 04, 2023
just now By far the worst attempt to purchase a vehicle in our many years of car buying. We called Nissan of Boerne last week to confirm a vehicle was available for purchase, which both the salesm vehicle in our many years of car buying. We called Nissan of Boerne last week to confirm a vehicle was available for purchase, which both the salesman and manager stated it was. So we agreed on a price, and sent all the requested paperwork to the dealership. The next day I called to inquire about the shipping location, and the salesman said there was a problem with our sale and the car was no longer available. He said it wasn't available for sale. So I asked several times for someone to call back, even leaving two messages to the General Manager Kevin Adcock to call me back with an explanation. A week later, not a single call from anyone at this dealership. Very disappointed on their lack of professionalism and total disregard for customer service. If they got a better deal from another customer, then at least have the audacity to call us, really... This was the one car we were truly looking forward to buying, then this dealership pulls the carpet right underneath you....literally. Not a good way to do business. Really disappointed in this dealership, to say the least. More
by land3ks
Employees Worked With
Kevin Adcock, Wilmer Watson
August 23, 2023
a minute ago NEW They did amazing at getting me in the car that I wanted considering my situation. I got the brand new 2023 Nissan Rogue that had barely arrived on the lot. 2 days later, I'm stuck on the car that I wanted considering my situation. I got the brand new 2023 Nissan Rogue that had barely arrived on the lot. 2 days later, I'm stuck on the side of the road with the oil light on...so, not only do they bring me the car with zero gas, but apparently no oil either. Make sure you you do your own inspection before taking the car off the lot... More
by kdjones_21
Employees Worked With
I don't remember
August 22, 2023
Used car sale: Was told price on internet was only if Financed through Nissan (not stated anywhere) or would be $2000 more, was told they could APR match my Banks approved loan, Tried to slide in a $2000 Financed through Nissan (not stated anywhere) or would be $2000 more, was told they could APR match my Banks approved loan, Tried to slide in a $2000 Dealer installed option.on top of price, Negotiated price over several days, after agreed on price and APR- came in to be told they could only get me 2% higher than my approved APR (I have 800+ credit), Sales Manager told me i didnt HAVE to buy the car, agreed to terms as I would just refinance, waited over an hour for Finance team, then was told that it was actually another 1% higher (3% over my approved loan) because I didn't trade in a car. My credit shows 4 hard hits from them looking for a lender (I assume trying to get the highest rate since I said I would refinance). Not a good experience at all from a big Dealer, felt more like a Shady corner lot dealer. If it wasn't THAT car, I would have walked away. More
by Mike
Employees Worked With
Leo
April 18, 2023
I recently purchased an automobile from this dealership and felt I was duped. Tried to contact to receive my license tags and haven't received any return calls. They turned my credit information over tons and felt I was duped. Tried to contact to receive my license tags and haven't received any return calls. They turned my credit information over tons of finance companies without my knowledge in which I was denied and caused my credit score to decrease considerably. I would not recommend anyone to these fraudulent sales people. Patricia Lee . purchased and over priced vehicle not in my payment range. More
by hinton1408
Employees Worked With
Demetrius Haddden , Alejandro Villarreal , Jacob Luna
April 12, 2023
Daniel was our sales rep. Honest, knowledgeable and awesome young man. Not pushy at all! Austin was our financial rep. Another great guy! And kudos to the manager. Unfortunate Honest, knowledgeable and awesome young man. Not pushy at all! Austin was our financial rep. Another great guy! And kudos to the manager. Unfortunately, I forgot his name. I would highly recommend this place. More
by Nancy
Employees Worked With
Daniel
March 29, 2023
The hospitality was great. Though being told by one of the finance men that I could afford a vehicle that I just to not want to because it was not what I was wishing on paying Though being told by one of the finance men that I could afford a vehicle that I just to not want to because it was not what I was wishing on paying for a vehicle at this moment was not professional to me. I only went to the dealership to see what they had to offer for the salesman called me to assure they would find me a great deal after I had already spoked with a previous salesman who was upfront and honest about finding me a deal in my price range, and with him not being able to find something, I was ok with the answer. The selection I was shown made me feel as if I was not even worthy to be on their sales lot. Recovering martial credit is difficult, though not to feel pressured and not worthy of a decent vehicle. After finally showing me the model I was inquiring about and at a decent price. They were so confident that I was going to accept the offer that they let me drive the car home and come back the next day to sign paperwork for a over my financial limit by $200.00 monthly deal. I was so upset I blocked the salesman's phone number from my phone. I will not return to this dealership for the reason I was told I could afford a vehicle but I just do not want to go over my payment limit was just rude. More
by ilola74
Employees Worked With
Ruben
March 15, 2023
I had a generally good experience when purchasing from this dealership. I traded the vehicle which had an extended service contract at a different dealership. I have called and left my contact informati this dealership. I traded the vehicle which had an extended service contract at a different dealership. I have called and left my contact information, used the email link on their website, used the "chat" function, and now I send them text messages every day. It has been 49 days as of today and they will not contact me. I am out of state now, so it cannot just show up and make a scene. Just beware that once you buy and leave they apparently don't care about you any more. More
by RWebsterTX8
Employees Worked With
Can’t remember who I worked with originally.
February 06, 2023
HORRIBLE CUSTOMER SERVICE! !! Do not buy from this dealership. They will call and follow up with you pre-sale but once the transaction has been completed they won’t return any c !! Do not buy from this dealership. They will call and follow up with you pre-sale but once the transaction has been completed they won’t return any calls, or provide any assistance. Such a nightmare to deal with. More
by Jai
Employees Worked With
Johnathan Burlison, Ben Cook, Jacob Luna
January 20, 2023
This is the worst dealership I’ve ever been too. I bought the car the last week in June. They don’t follow up on their promises and they lied to me about the condition of my car. They promised to fi I bought the car the last week in June. They don’t follow up on their promises and they lied to me about the condition of my car. They promised to fix peeling pain on door and a spare tire- neither thing happened. Headlight wasn’t working, I didn’t notice for first few days- they did fix that but it went out again within a couple days- took it back and it needs the wiring harness replaced. They said they’d replace it but parts were back ordered. Parts came in but they said I’d have to pay. Now I learn this car has a coolant leak. This has been the worse experience in buying a car I’ve ever had. I’ve tried talking with the sales manager and the service manager and neither return my calls. DO NOT TRUST THIS DEALERSHIP! More
by deborrah8
Employees Worked With
Mo Baker
