
Nissan of Boerne
Boerne, TX
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A big group of bullxxxxters. This dealer has owed me parts and plates on a purchase for 3 months now and still have yet to deliver anything more than a runaround. The parts are p This dealer has owed me parts and plates on a purchase for 3 months now and still have yet to deliver anything more than a runaround. The parts are part of the we owe agreement made at purchase and they clearly have no intent on honoring this. If you like to be lied too, this is the outfit for you. Otherwise, stay away. More
Horrible! The service department charged me $200 for unnecessary evaluation and did not correct the original problem. They inflated the quote for the needed re The service department charged me $200 for unnecessary evaluation and did not correct the original problem. They inflated the quote for the needed repair and added additional unneeded work. When I brought this to the attention of the new manager, he promised a refund check. After 2 weeks when said check did not arrive I recontacted him to reconfirm my proper mailing address. He assured me the check would be sent. No check ever arrived. This service manager and his boss never accepted my phone call since. Prior to this event, I loved the service here and planned to make my next car a Nissan. There was a change in staffing and I think this is why the service quality changed. I say lying and theft is what new standard is. You can not trust these people. Do you go here. They have no morals. More
My experience with this dealership was positive. Salesman Daniel Steelman was very knowledgeable and courteous. I had already had good experiences with this dealersip's service department, so deci Salesman Daniel Steelman was very knowledgeable and courteous. I had already had good experiences with this dealersip's service department, so decided to buy from them. I plan to do business with this dealership and the salesman in the future. More
Extremely bad customer service and sales rep all the way upto manager/lead Rowan (one of the rudest person) I was in desperate situation to buy a car and they took complete advantage and after I signed the upto manager/lead Rowan (one of the rudest person) I was in desperate situation to buy a car and they took complete advantage and after I signed the paper they took the car for final wash and broke the windshield and I ended up going home without car until it was fixed with no loaner and had to pay money for 2 weeks of loan Never ever go there More
just now By far the worst attempt to purchase a vehicle in our many years of car buying. We called Nissan of Boerne last week to confirm a vehicle was available for purchase, which both the salesm vehicle in our many years of car buying. We called Nissan of Boerne last week to confirm a vehicle was available for purchase, which both the salesman and manager stated it was. So we agreed on a price, and sent all the requested paperwork to the dealership. The next day I called to inquire about the shipping location, and the salesman said there was a problem with our sale and the car was no longer available. He said it wasn't available for sale. So I asked several times for someone to call back, even leaving two messages to the General Manager Kevin Adcock to call me back with an explanation. A week later, not a single call from anyone at this dealership. Very disappointed on their lack of professionalism and total disregard for customer service. If they got a better deal from another customer, then at least have the audacity to call us, really... This was the one car we were truly looking forward to buying, then this dealership pulls the carpet right underneath you....literally. Not a good way to do business. Really disappointed in this dealership, to say the least. More
a minute ago NEW They did amazing at getting me in the car that I wanted considering my situation. I got the brand new 2023 Nissan Rogue that had barely arrived on the lot. 2 days later, I'm stuck on the car that I wanted considering my situation. I got the brand new 2023 Nissan Rogue that had barely arrived on the lot. 2 days later, I'm stuck on the side of the road with the oil light on...so, not only do they bring me the car with zero gas, but apparently no oil either. Make sure you you do your own inspection before taking the car off the lot... More
Used car sale: Was told price on internet was only if Financed through Nissan (not stated anywhere) or would be $2000 more, was told they could APR match my Banks approved loan, Tried to slide in a $2000 Financed through Nissan (not stated anywhere) or would be $2000 more, was told they could APR match my Banks approved loan, Tried to slide in a $2000 Dealer installed option.on top of price, Negotiated price over several days, after agreed on price and APR- came in to be told they could only get me 2% higher than my approved APR (I have 800+ credit), Sales Manager told me i didnt HAVE to buy the car, agreed to terms as I would just refinance, waited over an hour for Finance team, then was told that it was actually another 1% higher (3% over my approved loan) because I didn't trade in a car. My credit shows 4 hard hits from them looking for a lender (I assume trying to get the highest rate since I said I would refinance). Not a good experience at all from a big Dealer, felt more like a Shady corner lot dealer. If it wasn't THAT car, I would have walked away. More
I recently purchased an automobile from this dealership and felt I was duped. Tried to contact to receive my license tags and haven't received any return calls. They turned my credit information over tons and felt I was duped. Tried to contact to receive my license tags and haven't received any return calls. They turned my credit information over tons of finance companies without my knowledge in which I was denied and caused my credit score to decrease considerably. I would not recommend anyone to these fraudulent sales people. Patricia Lee . purchased and over priced vehicle not in my payment range. More
Daniel was our sales rep. Honest, knowledgeable and awesome young man. Not pushy at all! Austin was our financial rep. Another great guy! And kudos to the manager. Unfortunate Honest, knowledgeable and awesome young man. Not pushy at all! Austin was our financial rep. Another great guy! And kudos to the manager. Unfortunately, I forgot his name. I would highly recommend this place. More
The hospitality was great. Though being told by one of the finance men that I could afford a vehicle that I just to not want to because it was not what I was wishing on paying Though being told by one of the finance men that I could afford a vehicle that I just to not want to because it was not what I was wishing on paying for a vehicle at this moment was not professional to me. I only went to the dealership to see what they had to offer for the salesman called me to assure they would find me a great deal after I had already spoked with a previous salesman who was upfront and honest about finding me a deal in my price range, and with him not being able to find something, I was ok with the answer. The selection I was shown made me feel as if I was not even worthy to be on their sales lot. Recovering martial credit is difficult, though not to feel pressured and not worthy of a decent vehicle. After finally showing me the model I was inquiring about and at a decent price. They were so confident that I was going to accept the offer that they let me drive the car home and come back the next day to sign paperwork for a over my financial limit by $200.00 monthly deal. I was so upset I blocked the salesman's phone number from my phone. I will not return to this dealership for the reason I was told I could afford a vehicle but I just do not want to go over my payment limit was just rude. More