Nissan of Boerne

Great car buying experience! We drove from the Houston area to Nissan of Boerne for a specific used car and the service from first contact to driving off the lot was stellar. Woul We drove from the Houston area to Nissan of Boerne for a specific used car and the service from first contact to driving off the lot was stellar. Would definitely visit them again. More

Just wanted an oil change. I made an appointment for an oil change. I arrived about 5 minutes early and was informed it would be at least an hour and a half wait...... I don't I made an appointment for an oil change. I arrived about 5 minutes early and was informed it would be at least an hour and a half wait...... I don't expect even with an appoint to be ushered in and immediately have my vehicle serviced. I know working on cars can have a lot of variables and it is impossible to know how much time each one will take. But with Nissan of Boerne it seems that appointments mean nothing, no difference if you are a walk in or scheduled. Of course someone comes up and wants to talk about trading in your vehicle (eye roll.) You almost wish there wasn't a window to see the progress of your car. You get to see how distracted the tech is. Car goes up, oil filter off, new filter on, car starts to go down, wait forgot to drain oil, back up, oil drained, and then sit for about 30 minutes. Drain plug back in, car goes down and sits for another 20 minutes. Tech walks up, clears lift arms and then stares trying to remember what point of the oil change it is at. Checks dipstick and sees there is no oil and then fills it. This is how you make mistakes and forget to put oil back in. The tech then doesn't remove his greasy gloves and gets in and drives it back out front. I get to clean the steering wheel and shifter myself. I get a sheet saying what work I need to do. They say the steering rack boot is wet and I need to replace the boot at a price of around $700. Well the boot is just there to protect against dust and debris. There is a seal that needs to be replaced if it is leaking. The boot doesn't hold in power steering fluid, the rack seal does. A few days later I hear rattling. My skid plate is missing at least 2 bolt and one is sticking out sideways cross threaded in. Never going back. They seem to be on the same level of quality as a walmart lube center. More

Great customer service! Efrain Pena took great care of us before and after the sale!! We drove 3 hours to purchase our Nissan Titan from Efrain and we would do it again! He Efrain Pena took great care of us before and after the sale!! We drove 3 hours to purchase our Nissan Titan from Efrain and we would do it again! He made it a seemless process and was super friendly and easy to work with. More

Deceptive Sales practices I was sold a used vehicle under the guise that a scheduled maintenance procedure was performed - typical about $800-$1000. This was reinforced to me t I was sold a used vehicle under the guise that a scheduled maintenance procedure was performed - typical about $800-$1000. This was reinforced to me twice during the sales process. At purchase the paperwork was not available because service was closed, according to the salesman. When I pursued the records the following day I was told the work was never performed and they have no intention of doing or paying for the work that I thought I paid for when purchasing the vehicle. I am still in dispute with them and will update as issue progresses. Final update: apparently the issue went to he Comptroller & Owner. Their only response was to return the vehicle, because the Salesman told me there are other people interested in the vehicle, So they think they can get more $$ for the vehicle. But that isn't a reasonable option, I found a vehicle that meets my needs and shouldn't have to start all over just because they insist on using lies to sell cars. They act as if they have no culpability in the deal. Considering there are so many places to purchase a car, my take away is defiantly not to shop at Nissan of Boerne or any dealership owned by Umer Khawaja! More

Value for your money with Great Customer experience Efrain and the sales staff did a great job of helping me with the purchase. Efrain helped me choose the vehicle I bought. Very knowledgeable about the Efrain and the sales staff did a great job of helping me with the purchase. Efrain helped me choose the vehicle I bought. Very knowledgeable about the features of each model and trim. More

Holiday Sale Purchase I did a chance visit to this Nissan location based on an internet search return. I encountered a very friendly salesman in the person of J. Mc.Ginnis I did a chance visit to this Nissan location based on an internet search return. I encountered a very friendly salesman in the person of J. Mc.Ginnis and the FinMngr. Delagarza. Very patient as we tried to close the deal. Jorge came in and finished up the admin duties. Very happy with the purchase. More

Great Service Very professional from our salesman to the closing paperwork. Efrain answered all our questions and explained the newer features .this Murano (Plati Very professional from our salesman to the closing paperwork. Efrain answered all our questions and explained the newer features .this Murano (Platinum) has vs our previous Murano which is a SL. More

Excellent Everyone very professional while being friendly From Efrain Pena to Estella Aguilar it was a very pleasant experience. We were pleasantly surprised Everyone very professional while being friendly From Efrain Pena to Estella Aguilar it was a very pleasant experience. We were pleasantly surprised and grateful. Large dealership with down home Texas feel. More

Very statistics! I am very happy with how I was helped. Everything was explained in detail. I am 100 % statisfied. Very helpful and offered water, and snacks. It was a I am very happy with how I was helped. Everything was explained in detail. I am 100 % statisfied. Very helpful and offered water, and snacks. It was a pleasant atmosphere. More