Nissan of Boerne

Satisfaction Great customer service, responsive on timely manner. Assisted with my issues on a timely matter . Respond to my call, checked after sale , friendly an Great customer service, responsive on timely manner. Assisted with my issues on a timely matter . Respond to my call, checked after sale , friendly and courteous More

Car Buying Experience Michal Mains worked with me on finding the perfect vehicle for me. I informed him of my NEEDS and WANTS and I ended up with a vehicle I love. Thanks M Michal Mains worked with me on finding the perfect vehicle for me. I informed him of my NEEDS and WANTS and I ended up with a vehicle I love. Thanks Michal More

Omero Guerrero was very helpful and knowledgeable! I would highly recommend him for any questions that you may have. He's great! Go see him today! was very helpful and knowledgeable! I would highly recommend him for any questions that you may have. He's great! Go see him today! More

Efrain was super helpful to my family. Really appreciate it when sales people step up to help my family. Thank you fir everything you do. Will refer Efrain to the rest if my family and frie Really appreciate it when sales people step up to help my family. Thank you fir everything you do. Will refer Efrain to the rest if my family and friends. More

Excelent He show me the better options to buy. Always with good attitude looking for ways to help me. His customer service is excellent . always with respect a He show me the better options to buy. Always with good attitude looking for ways to help me. His customer service is excellent . always with respect and professionalism. More

Nissan of Boerne made a bad experience worse Read my other review of the Service dept leaving the car dirty and greasy inside, recommending expensive repairs that didn't make sense and they could Read my other review of the Service dept leaving the car dirty and greasy inside, recommending expensive repairs that didn't make sense and they couldn't explain. I get a phone call from someone saying he is part of a satisfaction team and wants to know how my recent service visit went. I start to explain the problems I had when he cuts me off and says "okay okay I'll let a supervisor know." He then goes on to say he IS REALLY calling to see when I can come in to get my vehicle appraised so I can make a deal on buying a new one. You call and pretend to care but then dismiss the issues and try to sell me a car unsolicited?! This dealership comes off as ignorant, incompetent, misleading and a bunch of vultures. More

Great car buying experience! We drove from the Houston area to Nissan of Boerne for a specific used car and the service from first contact to driving off the lot was stellar. Woul We drove from the Houston area to Nissan of Boerne for a specific used car and the service from first contact to driving off the lot was stellar. Would definitely visit them again. More

Just wanted an oil change. I made an appointment for an oil change. I arrived about 5 minutes early and was informed it would be at least an hour and a half wait...... I don't I made an appointment for an oil change. I arrived about 5 minutes early and was informed it would be at least an hour and a half wait...... I don't expect even with an appoint to be ushered in and immediately have my vehicle serviced. I know working on cars can have a lot of variables and it is impossible to know how much time each one will take. But with Nissan of Boerne it seems that appointments mean nothing, no difference if you are a walk in or scheduled. Of course someone comes up and wants to talk about trading in your vehicle (eye roll.) You almost wish there wasn't a window to see the progress of your car. You get to see how distracted the tech is. Car goes up, oil filter off, new filter on, car starts to go down, wait forgot to drain oil, back up, oil drained, and then sit for about 30 minutes. Drain plug back in, car goes down and sits for another 20 minutes. Tech walks up, clears lift arms and then stares trying to remember what point of the oil change it is at. Checks dipstick and sees there is no oil and then fills it. This is how you make mistakes and forget to put oil back in. The tech then doesn't remove his greasy gloves and gets in and drives it back out front. I get to clean the steering wheel and shifter myself. I get a sheet saying what work I need to do. They say the steering rack boot is wet and I need to replace the boot at a price of around $700. Well the boot is just there to protect against dust and debris. There is a seal that needs to be replaced if it is leaking. The boot doesn't hold in power steering fluid, the rack seal does. A few days later I hear rattling. My skid plate is missing at least 2 bolt and one is sticking out sideways cross threaded in. Never going back. They seem to be on the same level of quality as a walmart lube center. More

Great customer service! Efrain Pena took great care of us before and after the sale!! We drove 3 hours to purchase our Nissan Titan from Efrain and we would do it again! He Efrain Pena took great care of us before and after the sale!! We drove 3 hours to purchase our Nissan Titan from Efrain and we would do it again! He made it a seemless process and was super friendly and easy to work with. More