Nissan of Bakersfield

Bad service I went in for because my Nissan has a recall on the airbags. I made an appointment prior to going there. When I showed up I still had to wait for quit I went in for because my Nissan has a recall on the airbags. I made an appointment prior to going there. When I showed up I still had to wait for quite some time to get someone to help me. Once the gentleman helped me I proceeded to go inside and sign up for the shuttle. I waited for a very long time over an hour and then finally saw someone come inside and get these two ladies, I asked around to see if he was the shuttle driver and he was. There was no announcement made that he was there, he just grabbed people and left. I had my nine month old with me so I rushed to the driver and one of the ladies (guest) had an issue with me going without a base for the car seat. She was livid and kept going on about it being illegal (which it’s not). I decided to wait for the next shuttle. Again, I waited for another hour. I went outside to check on the status of my car and they told me it would be another 1:30. I see the same shuttle driver and ask if I can get a ride this time. Finally I get to go home. They call be later that my car is ready and I have my husband drop me off. I wait in the waiting area for a good 40 minutes before I get any kind of answer about my car. The receptionist is useless. When I see the gentleman that helped me I ask him about my car and he says he was at lunch and why didn’t the other guy just grab the paperwork for me? Apparently the other guy was just in the back chit chatting. I was so mad that Nissan would waste people’s valuable time. I have a family and things to do, my time is not free. More

Richard Gathenji provided excellent customer service! Richard was helpful and pleasant. He answered all my questions and listened to all my concerns. The wait time for the shuttle and service was rather l Richard was helpful and pleasant. He answered all my questions and listened to all my concerns. The wait time for the shuttle and service was rather long, but the waiting room was comfortable, and included tv, bottled water and delicious coffee n chai tea. I also liked that the have computers with internet available. I've had mixed feelings with this repair center previously, but I was very happy with the service I received most recently! More

Easy and no stress Being that I only have one car and not a lot of friends to pick me up while my car was being looked at. The shuttle service that they provide is awes Being that I only have one car and not a lot of friends to pick me up while my car was being looked at. The shuttle service that they provide is awesome was able to take me to friend's house. While I waited for them to service my vehicle. There shuttle service even picked me up and took me back to a dealership to pick up a rental car while my car continue being serviced. all the service guys were really nice but Jesus was extremely awesome. He made the whole experience as stress-free as possible. More

Poor customer service + added mileage No greeter, was told appts aren’t made online although I received an email confirming my appt. when my car was ready the employee didn’t give me my ke No greeter, was told appts aren’t made online although I received an email confirming my appt. when my car was ready the employee didn’t give me my keys or tell me where my car was parked. Found my car on my own and guess what.. no keys. Asked another employee and they couldn’t find my keys. On top all that I brought my car in at 123191 miles, but when I got in the mileage was at 123200. Can’t figure out how 9 miles were put on my vehicle when all I had done was an oil change. Usually have a great experience at Nissan of Bakersfield but not this time. More

Courteous Randy was and honest and courteous salesman. I enjoyed working with him. I would recommend him to my family and friends. Thanks for a happy occasion. Randy was and honest and courteous salesman. I enjoyed working with him. I would recommend him to my family and friends. Thanks for a happy occasion. More

Fast, easy, no hassle. I would definitely suggest this dealer to anyone needing service and even a new car. Employees are quick and helpful. No long waits. Excellent job. I would definitely suggest this dealer to anyone needing service and even a new car. Employees are quick and helpful. No long waits. Excellent job. More

No one acknoledged me. Felt unimportant. Ignored. Ignored. Ignored. Did not engage. Ignored Ignored . Looked over my head. Talked to other customers, Ignored. fina Felt unimportant. Ignored. Ignored. Ignored. Did not engage. Ignored Ignored . Looked over my head. Talked to other customers, Ignored. finally they took the car in but it took a lot of time to get ACKNOWLEGED.. More

Good Overall The service was good overall. Getting an appointment was easy and checking my car in took no time at all. They didn’t try to upsale me on anything and The service was good overall. Getting an appointment was easy and checking my car in took no time at all. They didn’t try to upsale me on anything and did what I asked them to do. The only issue was that I waited 3 hrs for my car to be finished; instead of the 1 hr and 15 min I was told at check in. More

Good experience, Service advisor was very helpful and informative regarding the mechanical issues with my vehicle . Upon observations the dealer provides a people's Service advisor was very helpful and informative regarding the mechanical issues with my vehicle . Upon observations the dealer provides a people's friendly environment, well done. More

Amazing service ... Ariel did amazing job, helping me with my Altima issues, I had the best service every time I go... he is the best.... ... Ariel did amazing job, helping me with my Altima issues, I had the best service every time I go... he is the best.... More