Nissan of Bakersfield

Excellent Raul from Nissan was an excellent help, I would go back to him again. He’s a great worker, and makes sure things get done Raul from Nissan was an excellent help, I would go back to him again. He’s a great worker, and makes sure things get done More

Vin # It took 2 hours to look at a vin #. The sales person called and asked me to bring in my car so they could look at the vin #. I told him I work all wee It took 2 hours to look at a vin #. The sales person called and asked me to bring in my car so they could look at the vin #. I told him I work all week. He said it'll only take 30 min. If I could bring my car by the next morning. He would fill the tank. Well my husband took the car in and the service department asked if we had an appointment. He told them the store. As my husband is sitting waiting, he is watching what is going on with the car. He watched as the serviceman checked his phone then persecuted to chat with another worker, then he was gone. So my husband asked the service manager about the car, well the manager couldn't find the worker either, he must have went to lunch. 2 hours later after I am late for work he gets the car back. My husband asked if the tank was full they didn't know about filling the gas so he had to go ask.(was filled just under full) So we got the car back with. I had to drive my truck to work so now I'm out more in gas than they gave me to bring in my car, because I had to drive the truck to work. If I knew they would take 2 hours I would have waited til I had a day off. Very unhappy with service department for dealie daling like we don't have anything better to do. Yes the service guy was waiting time, my husband watch him doing it. More

Helpful, accomodating and kind My car is 7 months old in November I had 2 seperate rattles 2-3 weeks apart. They pinpointed each one and corrected and fixed them. Thank you! My car is 7 months old in November I had 2 seperate rattles 2-3 weeks apart. They pinpointed each one and corrected and fixed them. Thank you! More

great customer service I went for a battery warranty it was even cheaper than I expected shop guy was very helpfull exceeded all my expectations so far have never been disap I went for a battery warranty it was even cheaper than I expected shop guy was very helpfull exceeded all my expectations so far have never been disappointed!! More

Customer service representative manager Lily does nothing I have had several complaints with the dealership I reported them to Lily customer service manager about their gambling losing my car when I brought i I have had several complaints with the dealership I reported them to Lily customer service manager about their gambling losing my car when I brought it in for an oil change and other problems in the dealership and nothing has been done Accept apology after apology and excuse after excuse some overhaul is needed with there staff at this dealership.Raul,chris mgr,most disrespecting.I told them I wanted to buy a newer Nissan but with all the problems I decided to go Toyota and they said that's fine no problem good luck. That's Bakersfield Nissan for you More

Unsatisfactory Service We have only had my wife's vehicle (Murano) 2 years and in this time we have had more than 2 unsatisfactory services. Our first negative experience th We have only had my wife's vehicle (Murano) 2 years and in this time we have had more than 2 unsatisfactory services. Our first negative experience the service department left the oil drain pan bold loose and oil drained and spilled all underneath the vehicle while driving. The dealer had to re-do the oil change and completely detail the underneath of the vehicle. They also had to drain and fill the radiator because they failed to tighten the cap when they checked the level. I had to add water to it to keep it from overheating, hence why the radiator flush. Our other services there was always something that did not get checked and or filled. This most recent service the merely glanced at the battery and did not test it. My wife advised that the vehicle was starting a bit odd. Needless to say, less than two weeks later the batter died. Upon my visual inspection I noticed the brake fluid was low as well as the coolant level tank. I called and advised the service manager of these matters. The service dept replaced the battery under warranty and filled all necessary fluids. More

Best experience On time, no waiting, good communication, fix it right the first time I had no problem with my visit and did not have to wait hours and hours On time, no waiting, good communication, fix it right the first time I had no problem with my visit and did not have to wait hours and hours More

Fast, amazing, personal, understanding, easy to work with Oscar was an amazing help. I explained my budget and what I was looking for in a car and he matched it perfectly. They, Oscar and his manager, were ea Oscar was an amazing help. I explained my budget and what I was looking for in a car and he matched it perfectly. They, Oscar and his manager, were easy to talk to understanding and helped out as much as they could with the pricing of the vehicle. they were extremely friendly and acomidable. I would highly recommend my friends and family to shop from Nissan. More

My 1st time taking my car to get serviced and it was great I am glad it was Ariel who helped me with everything & he was an outstanding employee. He Made me very happy customer and I will be back for all my se I am glad it was Ariel who helped me with everything & he was an outstanding employee. He Made me very happy customer and I will be back for all my service checks because of him. More

Service Everything was good. Service advisor was attentative and takes care of the truck and keeps me inform of what needs to be done on the truck Everything was good. Service advisor was attentative and takes care of the truck and keeps me inform of what needs to be done on the truck More