Nissan of Athens - Service Center

Great Service We took both our cars in to be serviced as My wife's is a 2015 and my daughters is a 2009. The service advisor Kelly was great to wok with. The work w We took both our cars in to be serviced as My wife's is a 2015 and my daughters is a 2009. The service advisor Kelly was great to wok with. The work was completed as promised, fair pricing and explanation of the additional work needed for the 2009. The motor mount was worn and during inspection it was noticed and brought to our attention. The part was not available until the next day ( as discussed up front ) and the car was repaired and cleaned by 9:30 the next morning. Kelly was great to work with and we look forward to working with him in the future. More

They just don't care! May 2015 was when I first came in to look at pre-owned Maximas. The salesperson did not help me find what I wanted, instead tried to sell me an Altima May 2015 was when I first came in to look at pre-owned Maximas. The salesperson did not help me find what I wanted, instead tried to sell me an Altima. I was called incessantly for weeks. I bought a Maxima, exactly as I planned, on May 13th at Sutherlin Nissan. You lost that sale. I then took my sister to your dealership, as a cash buyer. She looked at an Altima. Your amazing staff walked out, told her the price was on the window, and that was the end of it, and said come get me if you want it. We went directly to Athens Ford and purchased a Ford Focus. Paid in full on the spot. That's 2 sales lost. I still used Nissan of Athens for my service needs. In December 2015, I had my oil changed to synthetic. About 2 weeks ago, I began getting calls, emails, and texts offering me a "customer appreciation" 5 buck oil change. This, after the first few texts, became a free oil change expiring August 20th. This directly coincided with my mileage requiring an oil change. My assumption was that they were using my service records to initiate this contact "thanking" me for being a customer. I scheduled the appointment via text with Nicole. I show up to be told that they are very sorry, but the text didn't apply to synthetic oil changes. I calmly explained that I'd taken an hour off work and driven there based on Nicole's correspondence. Melissa then approaches my car, passenger window rolled down, saying she made her text me that many times until I replied and that she made a mistake. Further saying that she should have put a disclaimer on the texts, and would moving forward. All the while, a lady standing behind gawking at me. It was a very unpleasant exchange. I was then offered the oil change at $45. I, again, pointed out that I'd just lost an hour of work due to their barrage of messages and explained as I have here why I wouldn't have questioned or called to check if it applied to synthetic oil changes. That was the advise given, call to check. Really!?! As a customer, who has used your service department for 3+ years, I've never had an issue. I've never had a text like this, or been messaged over and over. No way would I have ever expected this to happen. I should add that I always take the time to do the survey after. I get the text reminder, the email and video message, and the overall begging to complete it with perfect scores--and I do. I called to make a complaint and was told no sales manager was available, but they'd promise to call me back the same day. No call. I called again and spoke to the "customer service Manager" who promised to look into it and get back to me. That didn't happen either. Finally, I called again today, only to be told that the managers were either on vacation or not there on Fridays. While this has all been great fun, I'll be making future service appointments elsewhere. I cannot believe that a local dealership cares so little about losing customers. I'll leave you with this--I was there to have an oil change, a fuse replaced, a light assembly looked at, tires rotated, and rotors checked-so there was money to be made. I'm disgusted by the lack of availability of managers to handle problems that shouldn't be problems in the first place! More

WILL NEVER GO BACK!!!!!!!!!!!!!!!!! They are crooks they try to sell you something that you don't need. They also mark up the prices to high. You tell them you do not want it done and th They are crooks they try to sell you something that you don't need. They also mark up the prices to high. You tell them you do not want it done and then they start coming off the price that was quoted. More

This is the best Service I have received at any Nissan Dealership. I drive over an hour and 20 minutes to Athens. Booker and his team always go out of there way to give me the "warm and Fuzzy". I will bu Dealership. I drive over an hour and 20 minutes to Athens. Booker and his team always go out of there way to give me the "warm and Fuzzy". I will buy my next Maxima from Athens. More