Nissan South Morrow

Worst mechanical service I ever got I went to Nissan in September 2014 because my Nissan Pathfinder didn't pass the emission. I told the service representative the code and the repair th I went to Nissan in September 2014 because my Nissan Pathfinder didn't pass the emission. I told the service representative the code and the repair that needs to be done based on my own research (camshaft and sensor need to be replaced). He said he needs to make the diagnostics himself to see how the emission issue can be fixed. When I called back he said I need to replace my motor, but he can help me to run the car may be for a year by fixing the valve cover gaskets. He assured me that after I drive the car for a while the search engine light will disappear. I paid $980.00 I drove the car for about 400 miles but the light didn't come off. When I came back the service representative said he couldn't help. I was stunned. When I talk to the service manager he tried to help me but it didn't work. I am grateful to the manager who at least tried to help me. Today October 9 I went to a small mechanic shop in Fayetteville, Ga who replaced the same camshaft and sensor. And I passed the emission after driving the car for a few miles. The charge was about just $200. I always trusted dealerships because I always thought the y know better, but Nissan South proved me wrong. I am very disappointed. How can a dealership miss such a basic diagnostic. Why did I spend about a thousand dollars for nothing? Beware! More

Great experience fast and friendly staff I went to trade my car in I told Leo what I was looking for and what I wanted and he made it happen. He was very friendly and listen to what I wanted I went to trade my car in I told Leo what I was looking for and what I wanted and he made it happen. He was very friendly and listen to what I wanted so great job Leo and I drive away with a 2015 Nissan altima. Had to come back the next day and meet with Mrs.Green she was nice and knowledgeable about the car I purchased.. So thank you again you guy did grea More

Kept ur word I was apprehensive about coming into the dealership again after being denied...so before I gave up on my car buying options I called nissan south of m I was apprehensive about coming into the dealership again after being denied...so before I gave up on my car buying options I called nissan south of morrow and spoke to tenesha Smith I told her my situation and how I was cautious about coming to another dealership she was very courteous and said despite what you are worrying about just come see us and we will get you in a car tenesha and her associate did just that....customer for life More

Ask for Willie Brown! He will make it Happen, I was very pleased with the service and attention received at Nissan South. I just went by to check out the possibility of purchasing a used car. I m I was very pleased with the service and attention received at Nissan South. I just went by to check out the possibility of purchasing a used car. I meet Darlene McCoy of 102.5 and she introduced me to Willie Brown. He was so professional, patient and positive during my experience with the dealership. If you are looking for a car make Nissan South your first stop. You have to ask for Willie Brown!!!!! More

Horrible service & they lied to me These people are friendly they are the type that are smiling in your face while they are picking your pocket! They told me there was nothing wrong wit These people are friendly they are the type that are smiling in your face while they are picking your pocket! They told me there was nothing wrong with my car but yet charged me $300.00. After I left the lot and drove my car I made one stop before getting home and my car would start back up! So I called them and they had my car towed back to the dealership. The tech that looked at it figured out within 20 minutes what it was! Dave Skuza was the biggest liar of all of them, then Uncle Ray! I will never go back to that lot or recommend anyone to go there! More

I drove an hour from my house after talking to Michael the internet sales about looking at used vehicle. He said that bank specialists were there so they should still be able to get us in a vehicle but wh the internet sales about looking at used vehicle. He said that bank specialists were there so they should still be able to get us in a vehicle but when we got there they run my husbands credit and they said that his income was the problem and needed a cosigner.The sales guy was very nice but overall Im not happy. More

May 2013, I was on my way to grocery store when I heard a pop sound under the hood of my 2009 Nissan Sentra. Engine started to run rough and I could not keep it operating so I headed back to my home. When pop sound under the hood of my 2009 Nissan Sentra. Engine started to run rough and I could not keep it operating so I headed back to my home. When I got home, I opened the hood and noticed a hole in the air duct now known as the upper air duct and a piece now known as an aspirator missing. I had my car taken to Nissan South (AKA Nissan of South Atlanta, LLC) for repairs. I was called and told that my car had been fixed and I had the dealership pick me up, paid for the repairs and came home. I opened the hood and noticed what looked like a flat piece of what appeared to be plastic in the hole. I do not remember what was in that hole at that time and learned later what it was. Anyway, I drove my car until December 24, 2013 and had Christmas gift in the car and was going to McDonough when I again heard a pop sound, then engine started to operate rough. I stopped, opened the hood and noticed that the flat piece of plastic in the hole was missing. I was able to start the engine and drove back home. The morning of December 26, I opened the hood again, and was able to fashion a cap off a spray paint can and duck taped it in place and drove the again, Nissan South to purchase what ever this plug was that had been put into the Upper Air Duct by the Dealership. I inquired about a warranty on the original work in May 2013, but the lady said only labor had been done on my car, NO GUARANTEE, Into parts, no such part, you have to purchased the entire upper air duct at a cost of $157.34.. NO SUCH PLUG WAS MADE BY NISSAN, BUT IT WAS IN MY CAR INSTALLED BY THE DEALERSHIP SERVICE DEPT. Came back home, replaced the duct and went on my paid for trip to the mountains. When I returned home, I was able to locate the invoice from May work and I wrote a letter to the dealership addressed to General Manager Chris White. Nothing. So I sent another letter, this time certified. Bingo, I received a call from Service Manager, Ralph Graves. I returned his call and left a message to call me back. NOTHING, I called again and left word to call. NOTHING. I went to the dealership and asked for Mr. Graves, when he came out, we shook hands and I told him I was the man that had called him over and over asking that he call me and I wanted to set an appointment to meet with him to discuss my problem. I received impression that Mr Graves had already decided that NISSAN SOUTH had done nothing wrong. We set an appointment for the next day between 2:00 PM and 3:00 PM because I was not sure of the exact time I was going to return to the Morrow area due to a previous appointment. OK ed. Next day at 2:00 PM I arrived at the service dept, MR GRAVES was not there, out eating I was told. I left a note and went home. Mr Graves called me at 2:30. PM and we reset meeting for 10:00AM February 10, 2014. Should have stayed home. But I showed on time and explained to Mr Graves what had happen, when, why etc. He did not understand the manner of repairs that his service dept. had made on my car. Had to repeat it over several time before he said he needed to talk to the repairman. I waited, he did nothing. S inquired about getting the repairman in and finding out what he did. Do not talk to me like that. Like what, like trying to solve a problem. I keep getting madder and madder and just walked out as MR GRAVES was not going to do anything. I later sent a detailed letter to BBB. They sent the complaint to the dealership and they have not responded to the complaint yet. Some 24 days later. SO, WOULD I GO BACK TO THIS SHOP? OR DEALERSHIP? No sirs, under no conditions would I. If they were giving away a car to everyone who came in, NO, I would NEVER under any circumstance use this dealership for anything. I have done my research now and they are not the kind of people I would buy a car from, have any kind of car repairs made to. I am very happy with the service I have received from my car which, by the way, I purchased as a used car from another dealer, not a Nissan dealer. I have also talked to Nissan in Tenn. and nothing there either. So, please do your homework before doing anything with this dealership and you make your decision. More

I found a 2012 Nissan Altima listed for $9,279. I sent an email to inquire about the car with interest to finance/purchase. Shunita Scott responded to my email the following morning to schedule a time to vie email to inquire about the car with interest to finance/purchase. Shunita Scott responded to my email the following morning to schedule a time to view the car. I called her before going down to inquire was there any reason the car was priced as low as it was. She responded "No we are competitive with our pricing". I said ok and made my way to the dealership. Once I arrived I was told the car's actual price was $19,995 instead. The sales manager was brought in at that point I was told they didn't even have the car. At no point were they willing to work with me to remedy their mistake on neither the advertising error nor the sales person not correcting it when asked over the phone. They in no way tried to get me in a car at a reasonable price based off advertising under false pretenses. More

HORRIBLE SERVICE! Stay away! Demetrius is very unprofessional...HE ASK ME OUT ON A DATE! Please consider another more professional dealership...Make Nissan South you very last resort. unprofessional...HE ASK ME OUT ON A DATE! Please consider another more professional dealership...Make Nissan South you very last resort. More