Nissan South Morrow

I wish I could leave 0 stars as this was the worst customer service I've experienced since being a customer with this location. I've been a loyal customer to the Morrow location for 14 years. I've bou customer service I've experienced since being a customer with this location. I've been a loyal customer to the Morrow location for 14 years. I've bought 3 different cars from this location and I always service my vehicles here. Today, I called service with questions regarding my service report for my vehicle. I was speaking to Andre regarding the repairs they said I needed. He became irritable and frustrated as I asked my questions. Andre Wright was not only rude and unprofessional, but he purposely hung up on me when I asked to speak to his manager. When I attempted to call back, no one answered the phone. Thus, my questions are still unanswered and I'm unpleased with this outcome. I wish Mr. Gray was still the manager over service because I know he would not tolerate this disrespectful and unprofessional behavior from one of him service advisors. I will no longer receive service through this location. I will be taking my business to Union City. More

I recently submitted a review on a vehicle I purchased here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warran here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warranties etc are great to have in situations such as mine . Once any incurred damages and losses have been covered , the unexpected question is . " where will I get money for another vehicle " ? I instantly called Nissan South and asked for Mr .Nails . I explained my situation to the teller and what it was I needed information about . After a brief hold , she explained that Mr. Nails was not available and would let him know about my situation . Mr. Nails returned my phone call later that day . ( " Are you ok " ) first words from him . I never mentioned year , make or model to the teller . To my surprise , after assuring I was well , " Lets forget about the 2020 Nissan Murano " insisting I come see him today . Regardless of what concerns I had or my fiance's on hand , Mr. Nails was sure I had coffee , refreshments and great customer service . Without fumbling on his words , once again , I drove away in a new truck . Taking into consideration that I have kids , he was sure my options included room for them . He also took time to insure any concerns regarding GAP or extended warranties on my previous vehicle were clearly explained . Such a wonderful and patient finance department . Kindness , honesty , consideration , hospitality , clean establishment etc is what we as customers expect . It can be scary to actually get it all at once . Mr .Nails thanks so much to you and your wonderful dedicated team . More

I have had the worst experience with this location. They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo pro They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo problem. I have not CUSSED them OUT nor have I been rude to them - I just wanted the car fixed. I brought the car back on day 2 and day 3. DWAIN LIED about getting a part in for 2 weeks then DAVID PRICE lied for the next 2 weeks about whatever he said he was going to do and then did nothing. STILL TO THIS DAY I have not been transferred to LEO if he is even the GM regarding this problem - I was transferred to GARDEL who has yet to validate the email sent to him last week requesting them to pay for my 1st car payment since nothing has been done on their part. I called today (9/5/23) and JOANNA - is the worst receptionist ever!! Just be nice and transfer the phone - no she hangs up or doesn't answer!! DAVID PRICE answers as well and starts to laugh on the phone - DO NOT BUY ANYTHING FROM THEM!! UNPROFESSIONAL and NOT LOYAL TO ensuring the Customer has a good EXPERIENCE!! I don't want this car ---- I WANT ALL OF MY MONEY BACK!! I never hated anything but I hate this place!! More

Their Customer Service is TERRIBLE! !!!! Yesterday (Monday, 8/21/23), I picked up my car from being serviced, mind you I dropped off my car for a "tune-up" on Friday (8/18/23) morning @ !!!! Yesterday (Monday, 8/21/23), I picked up my car from being serviced, mind you I dropped off my car for a "tune-up" on Friday (8/18/23) morning @ 11am! When I first pulled up, it took a minute for the service rep (Andre) to come and receive my car (there was NO customers in front of me). Mr. Andre said they will do a diagnostic and will contact me with the results. I had to call them at "4PM" and ask about the status on my vehicle. The reason I was given was, "their computer systems were down (from 11am-4pm) and that's why I wasn't contacted AND was told - it's no ones fault!!!" If finally got a hold of Mr. Andre and he tells me my car is finished and ready for pick-up! I asked him, how is my car ready for pick-up and I didn't get the diagnostic results, nor give you guys permission to work on my vehicle!!! Once I got the "email" (as I'm on the phone) asking for my approval for the tune-up work on my car and I approve it. I told Mr. Andre I will go ahead and leave my vehicle there, so it would be serviced first thing Saturday morning. I had to call "AGAIN" at 1PM on Saturday to get the status on my car. The lady who answered the phone, said at the moment she couldn't find 'anyone' to answer my questions, but she'll have someone call me back. I told her I needed my car today and I asked her what time they close, she said at 7PM!!! I never got a call back, so I called around 4pm - no one answers, then the recording says they will return my call, the next business day...which is MONDAY!!!! I left a voicemail letting them know how upset I was for them not contacting me and keeping my car over the weekend. I asked them to contact me asap Monday. Well, I had to call them AGAIN (no one contacted me)!!! I asked for the service manager and spoke to Mr. Willis. Mr. Willis stated that Mr. Andre attempted to contact me twice, but I DID NOT receive not 1 voicemail, text or email letting know that my vehicle was ready for pick-up. Mr. Willis apologized for the misinformation given by the receptionist and inconvenience of keeping my car over the weekend. My tune-up cost was over $1,070.00 and Mr. Willis said he would compensate me by taking 103.80 off for my "inconvenience". Well, when I went to pay for my car and use the coupon I received in the mail (which states; if your car service is more then $500, you will get $100 off for parts and labor)....well, the Service Manager - Mr. Willis had used a 'customers' coupon to compensate me.... for 'them' inconveniencing 'me', therefore, I could not use the coupon, which it was intended for, to use to pay for this expensive service!!!! I guess you pulled one over on me, right Mr. Willis? I wouldn't recommend Nissan South Morrow for "car service' to my worst enemy! (FYI: The 1 star is the cashier, who checked me out!) More

I bought a car through TIFFANY , she was my sales person , as an immigrant and trying to get a car that fits your budget its really hard .But thanks to Tiffany from Nissan South Morrow ,she wore my shoes an , as an immigrant and trying to get a car that fits your budget its really hard .But thanks to Tiffany from Nissan South Morrow ,she wore my shoes and got me a brand new car that fits my budget. I can say she is an angel and God bless her . She understood my need and filled the gap without any discrimination ,she was very patient with me. This world needs people like her. Great customer servive. Thank you Sancho for helping me too when Tiffany was out of office. More

This is the worst service department I ever used. The people are unprofessional. Stay away The people are unprofessional. Stay away More

Unprofessional management. A faulty service caused a my car to catch on fire. I've had a mediation with the BBB without resolution. I've been ignored and verbally abused by ma A faulty service caused a my car to catch on fire. I've had a mediation with the BBB without resolution. I've been ignored and verbally abused by management regarding this matter. More