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Nissan Of Muskogee
Muskogee, OK
24 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 24 reviews
June 29, 2021
Scheduled a service appointment online, brought vehicle to shop at the service time, was advised to give them a minute to look at it. The service guy came back to tell me that I should've scheduled the app to shop at the service time, was advised to give them a minute to look at it. The service guy came back to tell me that I should've scheduled the appointment over the phone because their appointment scheduler is not update them properly. What's the point of the online option? I disregarded the passively rude comment/suggestion, and was offered a ride home with the promise of me getting my vehicle back today if they fix it or if they have to order parts, I agreed and accepted the ride home. I called when I got home to confirm that the repair would be under warranty and was advised that my car is still under the basic warranty and that I will receive a phone call about my car. I had to call them at 5:00 pm because I never received a call or update about my repair and they close at 6:00 pm. I was offered to leave my car overnight because the technician didn't get a change to look at my car. When I inquired about the rental option (at no-cost) that I received in the mail if my car has to stay overnight for a repair, I was then offered to come pick my car up or have someone pick me up to get it, and the rental option isn't valid because the car was not diagnosed and they need that to confirm that the warranty will cover the repair. So basically, they want me to bring my car back early in the morning, cause the "earlier, the better" for it to possibly get looked at. They had my car since 10:00 am and it would've been nice to get a phone call update instead of assuming that I would be okay with leaving my car overnight without confirming it with me. I also let service guy and the guy that drove me home that I had to pick someone up from work at 5:00 and they didn't even bother to make a note on my service order of that information but I had to call them for an update. I wonder where everyone's customer service professionalism went to? Hmmm.... More
by DoBetter
Employees Worked With
Thomas E. and Ryan S.
July 14, 2020
They sold my trade in before I was officially approved and then took their car back and left me without a vehicle. For two whole months there was no communication throughout the whole process. It was a me and then took their car back and left me without a vehicle. For two whole months there was no communication throughout the whole process. It was a mess. I’d talk to my sales guy (who was amazing btw meeting him was the only good thing out of this ordeal) and he didn’t know anything cause no one would tell him so I’d talk to like two different people and they couldn’t tell me anything. I was lied to and conned. I had a suspicion they sold my car with how long it was taking and was told they still had it. Everyone besides Reagan, who was very rude for no reason, I may have been flustered when he was telling me that they stole my only transportation and way to work and such but that didn’t call for his snarky comments and just simply not caring at all, everyone was super nice to me despite the situation. More
by Chimom0324
Employees Worked With
Reagan
October 10, 2019
Love this place great sales and service department would most definitely recommend all my friends and family. My family has purchased New Nissans from here for years. most definitely recommend all my friends and family. My family has purchased New Nissans from here for years. More
by Rougher man
Employees Worked With
Sales
July 24, 2019
THE PLUS AND THE MINUS'S THE PLUS. JASON VARNER. RANKS UP THERE WITH THE BEST OF THE BEST SALESPERSON. WE'VE HAD HIM OVER TO OUR HOME A NUMBER OF TIMES FOR THEM WORLD FAMOUS J THE PLUS. JASON VARNER. RANKS UP THERE WITH THE BEST OF THE BEST SALESPERSON. WE'VE HAD HIM OVER TO OUR HOME A NUMBER OF TIMES FOR THEM WORLD FAMOUS JASON DBL. MEAT, CHEESE BACON BURGER. ENJOYED EVERY MINUTE HE WAS HERE. THE MINUS'S THE FINANCE MGR. WHO CLOSED OUR LOAN. HE'S GONE, THANK GOODNESS. PART OF WHAT I'M TELLING YOU IS MY FAULT. HE SOLD ME A $3500 EXT. WARRANTY AND WHEN i GOT HOME I FOUND A BROCHURE THAT IT WAS A NISSAN CERTIFIED USED CAR WITH THE SAME WARRANTY AS THE $3500 ONE. i WENT BACK THE NEXT DAY AND TO SUM IT UP THEY WOULDN'T GIVE ME MY MONEY BACK. THE SERVICE MGR. IF YOU OWN A 2015 NISSAN ROGUE, DON'T LOOK FOR YOUR SPARE TIRE BECAUSE YOU DON'T HAVE ONE. THAT'S RIGHT A $30,000 CAR WITH NO SPARE, NOT EVEN A DONUT. I WAS TOLD WHEN THE DESIGNED THE CAR THERE WAS NO PLACE TO PUT ONE SO YOU DON'T HAVE A SPARE TIRE BECAUSE THE DESIGNERS COULDN'T FIND A PLACE FOR IT. EVERYBODY THAT BELIEVES THAT PLEASE STAND ON YOUR HEAD FOR 5 MINUTES. More
by bigun
Employees Worked With
JASON VARNER
April 09, 2019
Review Very friendly and knowledgeable group of professionals! Have done business with this organization as a very satisfied customer for many years, now ive Very friendly and knowledgeable group of professionals! Have done business with this organization as a very satisfied customer for many years, now ive joined their assembly as a sales consultant as well. More
by hollywood
Employees Worked With
Greg Stout
March 15, 2019
Services Nissan of Muskogee, is awesome. I have been coming here for years and only get treated with upmost respect. Very clean facility, the staff is very cou Nissan of Muskogee, is awesome. I have been coming here for years and only get treated with upmost respect. Very clean facility, the staff is very courteous. More
by pattyt66
Employees Worked With
n/a
February 16, 2019
Nissan Owner My family owns two Nissans and they are great vehicles. We love driving them and Muskogee is a top-notch dealer with great service. I highly recommend My family owns two Nissans and they are great vehicles. We love driving them and Muskogee is a top-notch dealer with great service. I highly recommend them! More
by Nissan Owner
Employees Worked With
Mary Harris
February 13, 2019
Bought several cars here. Wonderful place to buy a car. I enjoyed every step of the way. The sales department was amazing. I would recommend buying a car at Nissan of Muskogee Wonderful place to buy a car. I enjoyed every step of the way. The sales department was amazing. I would recommend buying a car at Nissan of Muskogee to all of my friends. The finance manager was excellent and explaining all the paper work to me. I felt very comfortable with them. More
by new car guy
Employees Worked With
sales staff
January 18, 2019
Service very knowledgeable and respectable Every time I go to the service dept they treat me with respect, I really like the fact I can stop in for a Oil change at anytime. Every time I go to the service dept they treat me with respect, I really like the fact I can stop in for a Oil change at anytime. More
by Nissan Man
Employees Worked With
Thomas and Greg in Sales
January 17, 2019
GREAT Dealership to Buy From,you wont be disappointed. I gave Nissan of Muskogee a 5 "STAR" Rating ,ill tell you why.1st would be their car Salesman,i bought 4 Nissan Altima's ( new) since 2016( 2,-2016's I gave Nissan of Muskogee a 5 "STAR" Rating ,ill tell you why.1st would be their car Salesman,i bought 4 Nissan Altima's ( new) since 2016( 2,-2016's & 1 -2017 & 1-2018') I bought my cars from Greg Stout...over the years ive bought 25 ta 30 New Cars from him( Cadillacs,Gmc's,Chevrolet;s) But None of the Dealerships That he worked at ,Treated Me AS GOOD as iv'e Been Treated at Nissan of Muskogee...I Hated the Service Dept at The Chevy dealership ,unlike How I feel about the Sevice Dept here at Nissan of Muskogee, they Know how to Treat their Customers ,i forget the service dept managers Name, but when you drop your car off there for routine maintence or oil change,or what ever,they always treat you the same & there always glad, n happy to greet & see you ,also I should mention the people who work behind the counter ,always Very Friendly ,happy people, glad to see ya when your there, so its the : "WHOLE Overall" Experience ,that I like, and Makes the Buying Experience Worth Going to Muskogee Nissan Of Muskogee 4 me, thats why I go there,I could go on an on ,so ill close with this, If You want to get a good Deal & have a Great New Car Buying Experience (or used) id Highly Recommend Nissan of Muskogee, Take it from me a guy whos bought over 30 New cars from many ,many Dealerships from Tulsa ta ,Muskogee,...Best dealership experience was here at Nissan of Muskogee...… Richard Mabe More
by New Car Guy
Employees Worked With
Greg Stout ( he'll hook you up,ask 4 him)
