Nissan Kia of Middletown

Rich just knows what I need and can afford! Went to him for 3 cars and need a 4th!!! Went to him for 3 cars and need a 4th!!! More

Lies, lies, and more lies. I have called every Kia dealership in my area, looking for a certain Sportage. I contact Kia of Middletown and speak on the phone with Joe Fadden I have called every Kia dealership in my area, looking for a certain Sportage. I contact Kia of Middletown and speak on the phone with Joe Fadden a sales associate there. I ask Joe on the phone about this sportage and he says they have it in stock. I inform him I will be there shortly. Before hanging up I asked about them selling the car at MSRP. He let me know that they can do it but would much rather discuss it in person. I arrive at the dealership and I see the car that I came to purchase. The sticker price was the same as the price online and so far so good. Next to the MSRP sticker is another sticker that says Market adjustment $4000. I reminded Joe of our phone conversation and he said he would work it out with the manager. So already I'm not sure how this is going to go. He writes the deal up and writes it up for the wrong price. $2000 over already. I correct him and the number, we go back outside to verify it and you guessed it here comes the fake market adjustment. "Well my manager came down $2000 off of the wrong price which would be equal to adding $2000 to the right price so it's pretty much the same". I quickly explained that I was willing to make a deal for this car at the sticker price. I do have a trade, it's 10 years old so I'm not being unreasonable and asking for a bunch of money for it. He goes to the manager again and i can hear the manager yelling "hes crazy if he thinks hes not going to pay market adjustment", Joe comes back thanking me for my time. And just like that no deal no car. I believe these are extremely poor representations of Kia's core principles, when it comes to selling cars. It is a stain on KIA and their pristine reputation. The manager's name is Andrew Rodriguez. I believe Joe wanted to sell the car but Andrew and his greed prevented that, and in doing so may have lost a KIA customer. I will try again at another dealership, and hopefully this is not the KIA business model when it comes to selling cars. Do BETTET Kia! More

Avoid Kia of Middletown! I had a nightmare experience dealing with the service department! There are many excellent car dealers in the area, but this is not one of them. Bring your business somewhere dealing with the service department! There are many excellent car dealers in the area, but this is not one of them. Bring your business somewhere else. There are better places to purchase or service your car. More

On 12/31/21, I attempted to purchase a new Kia Sportage to replace my wife’s current Kia. I figured after being a repeat service customer since 1998 and purchasing close to 160k in new vehicles, I though I to replace my wife’s current Kia. I figured after being a repeat service customer since 1998 and purchasing close to 160k in new vehicles, I though I would get a fair deal on the new vehicle. Upon doing my research I found two other Hudson Valley dealers who had plenty of Sportage’s in their inventory but I figured I would purchase locally. Mind you the Sportage has the least cargo capacity and the worst gas mileage of all the S.U.V’s in its class and is going to be replaced by a total redesign in the first few months of this year. It fall’s mid-pack in its class. Upon speaking with the salesperson who was polite, I requested to see the cars window sticker. It is at this time I noticed that the dealership was asking 3k above the MSRP on the window sticker. I was quite surprised that the dealership was doing this on this specific model since there are plenty of them out there and it falls mid-pack in its class. After discussion with the salesperson I offered to buy the vehicle on the spot for the window sticker MSRP. but he refused the offer and wouldn’t even take it to his manager. I believe that the dealership would have made a fair profit at MSRP and continued service and maintenance of the vehicle. I feel that the dealership is taking advantage of the current situation and it’s customers. At this point I left the dealership and went next door to a Toyota dealership and purchased a new very nicely equipped incoming 2022 RAV4 XLE. I purchased this vehicle at MSRP in about an hour. I am strongly reconsidering my business relationship with Middletown Nissan Kia since they are not the only dealer in the county! More

The service department is absolutely not trust worthy. I took my car in for oil change and tire rotation. Tires were never rotated and when I called to complain about it and ask for money back for the servi took my car in for oil change and tire rotation. Tires were never rotated and when I called to complain about it and ask for money back for the service that they never provided, I was promised that the manager will call me back which never happened. Bunch of liars work there. More

Went to the dealership today with my sister today to sign and drive away with a car and the sales manager Andrew Rodriguez was literally yelling and CURSING at his employee on the sales floor in front of eve and drive away with a car and the sales manager Andrew Rodriguez was literally yelling and CURSING at his employee on the sales floor in front of everyone including my daughter. When I politely asked him to not curse in front of my daughter or to speak to his employee that way he cursed at me and told me to go away and was extremely nasty. I honestly could not believe what had happened it was unreal. I am 6 months pregnant and he had me so upset I was shaking. I was literally just about to sign all the papers and needless to say I walked out. I felt bad because the sales person Matt that was helping us was super helpful and great and lost out on his commission because of his sales manager. I never write reviews but felt the need to because this man (Andrew) should not be in his position and I would never recommend ever shopping at this dealership. We left and went to the Nissan dealership in Newburgh and had such a wonderful experience there. More

by far the worst experience.. no truth... no transparency... not very honest and they try to fast talk you... I should have known when I drove in the parking lot. Their location needs attentio transparency... not very honest and they try to fast talk you... I should have known when I drove in the parking lot. Their location needs attention and a new staff. Their actions must come from the top..... if not... get to work More

My sales consultant was incredibly accommodating and accessible throughout the entire process. Would certainly consider doing business with this dealership in the future even though I live out of state. accessible throughout the entire process. Would certainly consider doing business with this dealership in the future even though I live out of state. Fantastic overall customer service from everyone I encountered there. More

The worst possible experience I could have. Had my 2017 Altima towed there because the transmission went bad. Only 27000 miles on it. They have the car 3 and half weeks. Austin never calls you or explains Altima towed there because the transmission went bad. Only 27000 miles on it. They have the car 3 and half weeks. Austin never calls you or explains what is needed. Kept saying it needed to be rebuilt but took 3 weeks to get the parts. Which I believe is a lie because they don’t rebuild them at the shop. No loaner car . In other words don’t ever buy a Nissan or bring your car to get serviced at this place! More