Nissan City of Red Bank

My lease is coming to an end I emailed the below to the sales manager only to find out he was no longer there. He informed me they do this with all deals and it’s “included” however it has made my buyout sales manager only to find out he was no longer there. He informed me they do this with all deals and it’s “included” however it has made my buyout more than the cars valued in the market. It also ate whatever equity was in the car I returned. As I’m getting the trade in information for my vehicle I was surprised to find out how low the trade in value is. I just went through my paperwork and realized your finance guy added in all these fees for tires and extended warranties on an 18 MONTH lease on my pathfinder. I’m aware at the end of the day I signed for it. However I verbally said I did not want any of the things he was offering everything is on a screen and he is telling me sign, ok sign when he told me about the tire and wheel coverage I said I didn’t want it and he told me it was included. (It’s not “included” if you’re adding charges on the back end. ) I was happy to leave with my new car and never took the papers out until this time. I think this dealer will lose a tremendous amount of business with this type of behavior. More

Hello, I hope you are doing well. I wanted to share my recent experience with Nissan Red Bank during my vehicle service. Prior to the visit, I called to inquire if there was someone w I wanted to share my recent experience with Nissan Red Bank during my vehicle service. Prior to the visit, I called to inquire if there was someone who spoke Spanish, so my mom could handle it without me. Which they said they did. Unfortunately, upon arrival, there was no assistance available for her, resulting in her signing the papers without understanding their contents. To make matters worse, they performed services on my car that were never verbally agreed upon. Despite her request to stop, they insisted on following what was written on the papers. Eventually, I had to intervene and call them to address the issue. They insisted to continue with the services, claiming it was best for the car, even though I would be the one paying for it. Throughout this process, I encountered a dismissive attitude from an employee named Greg, who had a problem with hispanics. While it's understandable if he didn't speak Spanish, it would have been helpful if he listened to the clients, as the world doesn’t turn around him. Our repeated requests to refrain from performing services on my car were completely disregarded. Additionally, they also depleted the gas in my tank. When I arrived, it was half full, but when I left, I had only 45 miles of driving range. This experience was beyond what I had ever encountered during my previous visits, leaving me astonished. Furthermore, on multiple occasions when I had appointments for oil changes, they failed to inform me about the free oil changes covered by the warranty. Only one person mentioned it, and during my subsequent appointment, they acted as if I was mistaken. It's disheartening to have gone through all of this, especially considering my fondness for my Nissan Murano and the proximity of this dealership to my location. I'm unsure of what the resolution could be, but I can't help but imagine what other Hispanic customers might have experienced while trying to receive service there. Since the place changed administrative, every appointment something like this happened. More

Had the pleasure of dealing with Dan and Nick at the Nissan City of Red Bank. Helped to fulfill on of our needs when purchasing a 2023 Nissan Altima. Would happily do business there again. Nissan City of Red Bank. Helped to fulfill on of our needs when purchasing a 2023 Nissan Altima. Would happily do business there again. More

I came in several times and they have a limited selection. I came in October and spoke to Dan and nick. I told them, that I had a better deal at another nissan dealership. They can not beat or matc selection. I came in October and spoke to Dan and nick. I told them, that I had a better deal at another nissan dealership. They can not beat or match the deal I received from another dealership. Dan said he would call back and have not heard anything. More

Never Deal With Nissan! I have a 2007 Nissan Murano that recently I lost control of driving up Rt 35. The entire rear suspension gave out! I googled the situation finding I have a 2007 Nissan Murano that recently I lost control of driving up Rt 35. The entire rear suspension gave out! I googled the situation finding this is extremely common and that Nissan has not recalled it. I went to service and asked if it was recalled and they said no, and he didn't know of the issue. I told him to google it, and he told me he didn't care and if he googled a rat eating a bat he would get thousands of responses too. I have a second Nissan that I will be getting rid of too. If a company doesn't back it's products and a dealers service is too smug than I have no need for them! DO NOT BUY A NISSAN! More

I can honestly say my experience with the service department was the tops in the way in which they handled my requests in a timely and efficient manner. And I must ad that my service consultant Tammi department was the tops in the way in which they handled my requests in a timely and efficient manner. And I must ad that my service consultant Tammi, was personable and particularly attentive to my condition and needs as as 87 year old man. More

Everyone was so helpful and friendly..The sale person I talked to listened to me and found exactly what I was looking for.This Dealership can teach classes on how to satisfy customers lol talked to listened to me and found exactly what I was looking for.This Dealership can teach classes on how to satisfy customers lol More

Buyers Beware!My purchase experience through the online Buyers Beware! My purchase experience through the online purchase has been horrible and to make things worse, the sales persons are not honest and ru Buyers Beware! My purchase experience through the online purchase has been horrible and to make things worse, the sales persons are not honest and rude. I followed the protocol of filling out all the documents for the @Home Dealer purchase. I was preapproved and willing to pay the MRSP price. Then today I get a call from the sales person that wants to increase the price of the car with a label of (market adjustment price) This market adjustment price was never disclosed. I reached out to the owner of the dealership, Michael Ianelli and left him my cell phone number. No response. I received a call from the Sales manager who little to offer. I asked him to please let Mr. Ianelli know that I am expecting a call back. The best news was from a dealership in Florida and shared with me that they will find a car just like I want and will beat any deal by $750. Greed and price gauging has no place on establishing a relationship when purchasing an automobile. More

My third visit to Nissan and everything was great. Patrick and all in customer service were terrific. Thanks for doing a good job! Coffee is also a nice option. Patrick and all in customer service were terrific. Thanks for doing a good job! Coffee is also a nice option. More