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Nissan City of Red Bank
Red Bank, NJ
241 Reviews
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Showing 241 reviews
March 09, 2014
The reason for the visit was to turn in my leased Nissan early and purchase a used one. Before the start of negotiations, I specifically told them (over email, phone, and in person) that I did not want the early and purchase a used one. Before the start of negotiations, I specifically told them (over email, phone, and in person) that I did not want the remaining lease payments to be added to the price of a "new" car, and if it was not possible then I was not interested in doing business. After the deal was negotiated, I was asked to wait for "Finance guy" to sign paperwork. The saleswoman specifically told me that all remaining lease payments would be waived and not added to the price of the new car. When I questioned the inflated numbers on the print out for the used Nissan, she said "don't worry about it, it's a wrong paperwork" and she quickly put it away. Two hours later, after I met the finance guy, the first question out of his mouth was which form of payment will I be using to pay all remaining payments on my leased Maxima. After I called the saleswoman into the office to ask her about the misunderstanding, her response was "Oh." Be careful everyone, there are one of those dealers that will blatantly lie and actually try to trick you. The finance guy actually said that he would knock off $700 if I agree to sign the contract More
by jonnyO
Employees Worked With
a saleswoman (do not recall her name)
February 27, 2014
Michelle presented herself as very professional, pleasant, honest, helpful and extremely knowledge. She did not waste my husband or my time in showing us vehicles that we weren't interested in. Mich pleasant, honest, helpful and extremely knowledge. She did not waste my husband or my time in showing us vehicles that we weren't interested in. Michelle wanted to know exactly what we were looking and delivered just that. It was an extremely pleasant experience. We love our new Nissan Versa. I would definitely purchase another vehicle from her and would most certainly recommend my family and friends to her. More
by shell359
Employees Worked With
Michelle Marino
February 21, 2014
The service was excellent. I was helped as soon as I entered the dealership. All of my needs were met and the dealership worked with me so that I was completely happy. When told that I was going to chec entered the dealership. All of my needs were met and the dealership worked with me so that I was completely happy. When told that I was going to check with another Nissan dealership to compare prices, this dealership worked with me on the price to make sure that I was completely satisfied. More
by tlgger1125
Employees Worked With
Michelle Marino
February 11, 2014
Typical bait and switch!! Nice as can be at first left a $100 deposit over a month ago CASH ! STILL WAITING ON REFUND!!! Terrible customer service!! They have lied several times "the check is in the mail" $100 deposit over a month ago CASH ! STILL WAITING ON REFUND!!! Terrible customer service!! They have lied several times "the check is in the mail" DO NOT GO TO THIS STORE OR THEIR SISTER STORE IN SPRINGFIELD! I bought a car at SANSONE JR GREAT DEAL NOT PROBLEMS GREAT CUSTOMES SERVICE!! Nissan world of RED BANK HAS BEEN A NIGHTMARE !!!!!! More
by Chief74
February 11, 2014
Michelle Marino has sold us 4 vehicles in the past. This is our first Nissan. Considering she has only been with Nissan for a few weeks, she knows her product knowledge. We told her what we needed in a vehi is our first Nissan. Considering she has only been with Nissan for a few weeks, she knows her product knowledge. We told her what we needed in a vehicle and she recommended the 2014 Nissan Maxima. She reviewed Leasing verses Financing. We never considered a Lease before. It fit right into our budget. We leased with the option to purchase. If you are in the market for a vehicle, no matter what brand... See Michelle Marino and test drive a Nissan. You will be very pleased! More
by Joe5279
Employees Worked With
Michelle Marino
February 06, 2014
I have been coming to Nissan World for the past 20 years and it is because of individuals like Jim Rizzo. Jim is extremely professional, caring and really takes the time to listen to your needs and financia and it is because of individuals like Jim Rizzo. Jim is extremely professional, caring and really takes the time to listen to your needs and financial situation in order to give you the best deal possible. Jim is not your stereotypical "Car Salesman". He truly understands that his job is to work with the customer and try to work out the best deal possible for the client. My 2013 Rogue is the 3rd car I have leased from Jim and he goes above and beyond normal industry standards to satisfy the client. I would definitely recommend Jim and Nissan World of Red Bank to my family and friends. Jim is a great person! Best Regards. John Molter More
by JMolter27
February 05, 2014
I had gone in here one day knowing what I wanted. I was quoted a price, but it was unfortunately out of my price range. I had all different managers come out and try to coarse me to buy the car, but the pr quoted a price, but it was unfortunately out of my price range. I had all different managers come out and try to coarse me to buy the car, but the price just was not right at the time. Two days later, I received a call telling me they could get very close to the price I was looking for and to come in to sign the papers ASAP. I was so happy and went in the next day. However, when signing the papers they tried to add an extra $1800 dollars in other areas of the contract to compensate the low price over the car and messed around with the rebates numbers so that my amount financed was higher than it was supposed to be. Luckily, my dad is an accountant and caught this before we finished signing the papers and we left after spending over 3 hours there going over everything else. The finance manager even said, “The price of this car is already $1500 off, I can’t take off another $1800 too” (which was the price I was quoted on the phone).A few days later, I got an email from their customer service manager asking me about my experience and I told him exactly what happened. He told me he would look into it and get back to me right away, and he would get back to me ‘tomorrow’ after talking with his staff. I am STILL waiting. Basically, this dealership is not about customer service, it’s all business to them. NOT EVEN the customer service manager cared about my complaint. This dealership does not run business fairly and I DO NOT RECOMMEND THEM TO ANYONE. All this dealership cares about is having happy customers put reviews on here because the sales reps had told me to make sure I put a good review about them online when they “were” giving me the deal they said they were. This explains why they still have NEW 2012 cars all over there lot and in their showroom. I went to another local Nissan dealer and bought my car the other day. They were so much more straight forward and honest and did not haggle with me at all. More
by AR0705
Employees Worked With
Michelle Marino, Michael DelPriore
January 29, 2014
Everyone at this agency were honest, knowledgeable, friendly, helpful. I was given a great deal on a 2014 Maxima that I could not refuse! I highly recommend this dealership. friendly, helpful. I was given a great deal on a 2014 Maxima that I could not refuse! I highly recommend this dealership. More
by ndeben24
Employees Worked With
Mandaz Jones
January 15, 2014
I inquired about a new Pathfinder in November. Mike Delpriore responded and continued to stay in touch even though I did not respond. When I brought my car in for service, I was looking in the lot and Delpriore responded and continued to stay in touch even though I did not respond. When I brought my car in for service, I was looking in the lot and this gentleman asked if he could help. I wound up being assisted by Jim Rizzo. We took a test drive, spoke about the true value pricing and then negotiated a deal which I felt was fair. There was no pressure and the dealer responded to my counter offer. There was no back and forth haggling. I was asked what I was looking for in a deal and we were able to meet the number. it was my good fortune that as I was walking away from the lot while I was having my car serviced, an employee went out of his way to ask if he could be of any help. He introduced me to Mike who I was communicating with in internet sales. It seems they have a great team in the Red Bank dealership. More
by Jack617
Employees Worked With
Mike Delpriore kept in communication visa email. Also want to mention an employess who pu\ts license p[lates on the cars. I was walking away toi Dunin Donuts when he asked if he could help in any way. I asked if Mike was in and he hooked us up. I probably
