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Nissan City of Red Bank

Red Bank, NJ

4.3
241 Reviews

120 Newman Springs Road

Red Bank, NJ

07701

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Showing 241 reviews

February 17, 2015

Front End Alignment I own a Nissan Altima, in October 2014 I had Nissan of Red Bank NJ service the car. It took them four different service appointments to get the car a More

by jfc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Guy
Mar 11, 2015 -

Nissan City of Red Bank responded

Hello - We appreciate your review. Customer feedback is the only way we can improve and grow our business so thank you for taking the time to share your experience. I want to personally apologize for your negative experience with our service department, and I want to assure you that this behavior from our staff is not tolerated. We work hard to provide the best customer service possible to all of our customers, and I am disappointed to hear that we fell short this time. I would appreciate the opportunity to speak with you about your experience personally. At your convenience, please feel free to reach out to me at (855) 554-7184, and I will do what I can to help make this situation right. -Nelson Fong, General Manager

December 02, 2014

Nancy M- Always a pleasant experience I have acquired two cars from this Dealer with complete satisfaction. I especially appreciate the service Department , The Staff explains everything More

by nancy messina.31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Newton
Dec 03, 2014 -

Nissan City of Red Bank responded

Hi Nancy - We appreciate you for taking the time to review our dealership. Customer feedback is very important to us so thank you for sharing your experience with our team. We work hard to satisfy each and every one of our customers, and I am so glad to hear that we have been able to exceed your expectations. We truly appreciate your customer loyalty, and we look forward to working with you again in the future. It has been a pleasure doing business with you, and we are excited to have you as a member of our dealership family! -Barry Lamb, General Manager

November 15, 2014

New Altima for First Job As a recent graduate who just obtained my first job in my field, I needed a car that would be good on gas mileage for commuting 45 minutes to work, at More

by raymond.binaco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vinci, James Pearce, Gregg Meoni
Dec 03, 2014 -

Nissan City of Red Bank responded

Hi Raymond - Thank you so much for sharing your feedback. We really appreciate your kind words. Satisfying our customers is our number one goal, and I am so pleased to hear that we were able to meet your expectations. Greg, Chris and James are big assets to our team, and I am glad that they were able to guide you through your first car buying experience. We truly value your business, and we look forward to your next visit. Please let us know if there is anything else we can assist you with. We are here to help! Again, congratulations on your new Altima and welcome to the Nissan World of Red Bank family! -Barry Lamb, General Manager

October 31, 2014

wonderful experience I was in the market for a reliable pre-owned vehicle on a limited budget and I was very nervous about making such a big purchase decision. Everyone I More

by karenki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Talumbo, Eric Cenname, Ariel Gejo
Dec 03, 2014 -

Nissan City of Red Bank responded

Hello - Thank you for taking the time to share your experience with our dealership. Your feedback is very important to us. We appreciate all of your kind words and your compliments. Satisfying our customers is our number one priority, and I am glad that we were able to make your trip to the dealership an enjoyable one. It was a pleasure working with you, and we look forward to doing business with you again in the future. Congratulations on your new vehicle. Enjoy! -Barry Lamb, General Manager

September 22, 2014

Bait and Switch Qi was looking for a used 350/370Z convertible as an extra car for fun. I started looking at Cars.com and found a perfect 2010 370z with only 4,000 mi More

by Weasel91
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris something
Mar 11, 2015 -

Nissan City of Red Bank responded

Hello - Thank you for your feedback. Your review is very important to us. I want to personally apologize for your bad experience with our dealership. I would appreciate the opportunity to speak with you further about the situation you described. Please feel free to contact me at your convenience so we can discuss your issue. -Barry Lamb, General Manager

August 01, 2014

lease shopping received a great deal on a lease last December on a new Nissan Altima. love the car and experience was positive. will see what happens at the end of More

by jteach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 04, 2014 -

Nissan City of Red Bank responded

Hello - Thank you for taking the time to review our dealership. We really appreciate your kind words and your positive feedback. We truly value your business, and we look forward to working with you again in the future. If you need anything in regards to your new purchase, please feel free to contact us. We are here to help! Again, thank you for choosing Nissan World of Red Bank and congratulations on your new Altima! -Ayhan Cengiz, General Manager

July 07, 2014

Leah Roberts My sales consultant for the day was Steve Kocak!! He was very nice, patient and understanding to fit my needs for finding the right car for me. My exp More

by ldr7486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kocak
Jul 10, 2014 -

Nissan City of Red Bank responded

Hello - I want to personally thank you for reviewing our dealership. We really appreciate your feedback. Steve is great to work with, and I am glad he was able to meet and exceed your expectations. We truly value your business, and we look forward to working with you again in the future. If you need any assistance in the meantime, please do not hesitate to reach out to us. We are here to help! Congratulations on your new vehicle and welcome to the Nissan World of Red Bank family! -Ayhan Cengiz, General Manager

July 02, 2014

Buying 2nd Juke I walked into Nissan after receiving an invite to upgrade from 2012 Juke to a 2014. The deal was great and a week later I have a brand new car. The s More

by Ann A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Lella
Jul 10, 2014 -

Nissan City of Red Bank responded

Hi Ann - Thank you so much for taking the time to share your experience. We really appreciate your honest feedback. Tim is a big asset to our team, and I am so glad he was able to help you through the upgrade process. It was a pleasure working with you. We truly value your business. Congratulations and enjoy your new Juke! -Ayhan Cengiz, General Manager

June 21, 2014

Great Service Upon arriving I was greeted promptly then shown to a sales representative (Jim). Immediately he asked me what I was looking for and after a descriptio More

by mlentine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 26, 2014 -

Nissan City of Red Bank responded

Hello - Thank you for taking the time to share your experience. We really appreciate your honest feedback and your kind words. I'm pleased to hear that Jim was a pleasure to work with, and I'm glad that he was able to help your through the buying process. We truly value your business, and we look forward to working with you again in the future. If you need any assistance, please do not hesitate to reach out to us. Congratulations on your new vehicle! - Ayhan Cengiz, General Manager

March 18, 2014

Recently stopped in to inquire about getting TPMS sensors programmed for my car. The person in service was not only rude acting like I was bothering him, but he was also simple. I had to explain to him 3 tim More

by RickFuse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown- service rep member
Apr 17, 2014 -

Nissan City of Red Bank responded

Hello – thanks for taking the time to leave a review. We appreciate your previous business with us, and sincerely apologize for this last experience that you had with us. Please allow me to address your concerns directly so that we may be able to resolve the issue and the weaknesses in our team. You may contact me directly at your convenience at acengiz@redbanknissan.com or 888-481-6037. Ayhan Cengiz, General Manager.

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