Nissan City of Red Bank

Outstanding Service Department Over my 30 plus years of driving, I have always purchased new cars. That being said, I have always serviced my cars at the dealership in which I purch Over my 30 plus years of driving, I have always purchased new cars. That being said, I have always serviced my cars at the dealership in which I purchased my new vehicle. My most recent purchase, last year, was made at Nissan World of Red Bank. My experience so far has surpassed the level of professionalism and customer satisfaction that I have ever received in the past. Not only is the service team more than accommodating when I need to bring my car in but whenever I call I feel as though I am treated as if I was their only customer...I highly recommend purchasing a vehicle or even bringing a used vehicle to Nissan World of Red Bank because of the service team and the fast, knowledgeable expertise they provide. More

Insulting and horrible customer service. My husband and I went in today to see a 13’ Wrangler that he saw and liked the color of, we’re used to dealing with dealerships and buying toys we cur My husband and I went in today to see a 13’ Wrangler that he saw and liked the color of, we’re used to dealing with dealerships and buying toys we currently have a brand new Ram 2500 Longhorn, Audi, rv, Yamaha Quad, Yamaha fz10 bike, and a Yamaha jetski.... this would have been a toy for us to take off roading and use during the summer we’ve had many jeeps already.. When we arrived we were greeted by kassim he was nice, we test drove the Jeep and saw it has been in some sort of accident seeing as the bumper was blatantly cracked from impact, the right fender was hanging off crooked, the passenger door where the hinges are had been repainted and the paint was completely bubbled up, and the hinge on the rear tailgate is broken when you open it pops down. So all in all it’s not worth the $19,988. Now let me just add I’ve worked at dealerships my ENTIRE life. When we came back in we spoke with Kassim again and told him we would offer $16k +++ have excellent credit, and he got up to speak to his f&i guy as he told us, prior to coming back I already knew someone would be coming out with him to convince us that this vehicle is worth what the asking, that person happened to be Thomas Tuzio (GSM for the store) he tried telling my husband and I that we wouldn’t be able to find a jeep like it and that if all we could afford was $16k he could try to find another Jeep for us..... LOL. Now as I said I know the tactics, Insulting your customer is really a bad business move.. especially a customer who can afford to buy a brand new Wrangler JL in cash no problem.. we told them we’d go up to $16,500 and he remained at the $19,988 and said that is their “BEST PRICE” and in fact the price is going to go up soon ! Okay Thomas. 👌 ....we told him about the damage and that it was clearly in an accident that wasn’t reported he said well maybe !... then proceeded to instigate us again and say we had a budget and if could only afford this then he’d find another vehicle.... had he simply said this is the best we can do and intelligently come down from the asking price we would have been fine with it but seeing as he insisted on the childish tactics I’ll be sure to tell friends and family of our great experience with Redbank Nissan and oh by the way, when I was asked a few years back to work for this dealership to replace their then BDC Manger Mike and saw the amount of business they do and the bad things that were being said about the dealership this is why I turned you down. More

Job done right. After an initial missed correspondence, Mike D and the rest of the Red Bank crew stepped up their game big time after another shady dealership deliver After an initial missed correspondence, Mike D and the rest of the Red Bank crew stepped up their game big time after another shady dealership delivered me a dented and gouged car and dropped the ball. I go through new cars all the time. Between my wife and I this was personal car buying experience #19 and my review is give this crew the opportunity to earn your business before you go anywhere else. The price was right and on par with NJ competition. More importantly, the experience was done right. Car inspection, delivery and presentation were done right, as was the customer service and general atmosphere of the dealership. Guy who mentioned the extended warranty sales pitch. Every dealership does it, just say no. Well done NWoRB, very nice buying experience! More

The General Manager personally assisted in correcting an iss I am writing this as an amended rating to a previous one. In short, I was having an issue in receiving a reimbursement I was promised for a rental I am writing this as an amended rating to a previous one. In short, I was having an issue in receiving a reimbursement I was promised for a rental car I had to obtain when the dealership had no more loaners. Without getting into all of the details, I will say that the General Manager, Mr. Delacruz, came through and personally made sure I received my reimbursement. I am appreciative of his efforts to ensure this issue was corrected. Thanks again. More

Very best experience dealing with my car I can’t say enough about this dealership and especially Megan, who took such great care of me both times I visited and treated my concerns about my ca I can’t say enough about this dealership and especially Megan, who took such great care of me both times I visited and treated my concerns about my car with respect and professionalism. I highly recommend this Nissan dealership for any and every car issue even a simple oil change. The place is immaculate they serve refreshments have WiFi and tv all to keep you comfortable while you wait. I will be telling everyone about this dealership!! Thanks again Megan More

KUDOS to Tony Holland and thumbs down to Carl Oliveira ! The 5 STAR goes to Tony Holland, the salesperson at Nissan, Red Bank who was very knowledgeable, caring, professional, polite and patiently answered The 5 STAR goes to Tony Holland, the salesperson at Nissan, Red Bank who was very knowledgeable, caring, professional, polite and patiently answered all our inquiries. The sale process with Tony was extremely smooth and I was really happy until I had to deal with Carl Oliveira the business/finance manager, a real terror and embarrassment to Nissan. Carl was was extremely pushy in attempting to sell expensive, useless maintenance warranties giving us the message that the quality of Nissan cars are so bad that you need a 6 years warranty and start paying for it on the first day of the purchase of your brand new Nissan !! His high pressure sale, rude attitude when I refused to sign his paper and even a racist remark he made to me after I finally gave up and signed for an optional Gap warranty/contract for $895 just to shut him off ! left me real unhappy when I finally left Nissan More