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Nissan City of Red Bank
Red Bank, NJ
249 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 249 reviews
September 25, 2018
Horrible dealership This dealership is horrible!! I went two months ago for an oil change it took two hours even though I had an 8:15 appt. The general manager called me This dealership is horrible!! I went two months ago for an oil change it took two hours even though I had an 8:15 appt. The general manager called me to apologize and told me he would set up a free oil change car wash and loaner for the day all I had to do was drop my car off at 7am on 9/24 I called on my way to the deanship since I never received a call confirming the appointment and they had no record of my appointment and told me they don't give loaner cars for oil changes !! Thank you to the general manager for following through with your apology and making sure all went smoothly with my oil change that I did not receive!! Do not go to this dealer they are HORRIBLE!!!! This is the third car I have leased from them and it will definitely be my last!! More
by Dawn1973
Employees Worked With
Mike DeLaCruz
June 25, 2018
Horrible experience This place is absolutely horrible, take your money elsewhere. Sales managers are very pushy and arrogant. I went in for a Maxima and they didn't have This place is absolutely horrible, take your money elsewhere. Sales managers are very pushy and arrogant. I went in for a Maxima and they didn't have what I wanted, they sold me a Lexus that was much smaller, brought it back the next day and the manager was very disrespectful. They have my 3k and they'll be hearing from my lawyer. More
by Valintine1915
Employees Worked With
Vinny Leone, Barry Lamb, Chris Vinci
May 09, 2018
This dealership is the reason this will be our LAST Nissan . If I could give them zero stars I would. My family and I have all had Nissans for over fifteen years and I would never go back to Nissan world of Red If I could give them zero stars I would. My family and I have all had Nissans for over fifteen years and I would never go back to Nissan world of Red Bank . Buying a new car should never be this stressful. Not only did the dealership lie about a recent sale and not get back to us about a problem they caused , Tony H the salesman was not helpful at all with the situation / problem at hand. Unfortunately because of Nissan world of Red Bank this will be our last purchase of a Nissan vechile. More
by ASlate
Employees Worked With
Tony Holland
February 23, 2018
Very best experience dealing with my car I can’t say enough about this dealership and especially Megan, who took such great care of me both times I visited and treated my concerns about my ca I can’t say enough about this dealership and especially Megan, who took such great care of me both times I visited and treated my concerns about my car with respect and professionalism. I highly recommend this Nissan dealership for any and every car issue even a simple oil change. The place is immaculate they serve refreshments have WiFi and tv all to keep you comfortable while you wait. I will be telling everyone about this dealership!! Thanks again Megan More
by Nissan lover
Employees Worked With
Megan
February 18, 2018
KUDOS to Tony Holland and thumbs down to Carl Oliveira ! The 5 STAR goes to Tony Holland, the salesperson at Nissan, Red Bank who was very knowledgeable, caring, professional, polite and patiently answered The 5 STAR goes to Tony Holland, the salesperson at Nissan, Red Bank who was very knowledgeable, caring, professional, polite and patiently answered all our inquiries. The sale process with Tony was extremely smooth and I was really happy until I had to deal with Carl Oliveira the business/finance manager, a real terror and embarrassment to Nissan. Carl was was extremely pushy in attempting to sell expensive, useless maintenance warranties giving us the message that the quality of Nissan cars are so bad that you need a 6 years warranty and start paying for it on the first day of the purchase of your brand new Nissan !! His high pressure sale, rude attitude when I refused to sign his paper and even a racist remark he made to me after I finally gave up and signed for an optional Gap warranty/contract for $895 just to shut him off ! left me real unhappy when I finally left Nissan More
by Nissan car purchase experience
Employees Worked With
Tony Holland, Carl Oliveira
January 15, 2018
Great Service Today l had my Rogue serviced, an oil change and an issue with a steering shaft noise. The service dept. couldn't have been more welcoming and efficie Today l had my Rogue serviced, an oil change and an issue with a steering shaft noise. The service dept. couldn't have been more welcoming and efficient. Thank you to Megan and everyone else for taking care of this in less than an hour! More
by S.Mullins
Employees Worked With
Megan
November 20, 2017
Amazing experience I just leased a new car with Red Bank Nissan and I am very happy with my purchase (MaximaSv). The customer service and attention to my needs surpass I just leased a new car with Red Bank Nissan and I am very happy with my purchase (MaximaSv). The customer service and attention to my needs surpassed all other dealers. From the amazing back office and customer care (Dawn) to my sales rep Larry who I had the honor of doing business with. Even all the managers Hector and Amir as well as Huey the Director who helped me get into a car of my dreams. Truly an incredible staff and very friendly. I will continue to lease from Red Bank Nissan and highly recommend my friends and family. Thank you Chris More
by Chris Iannelli
Employees Worked With
Dawn Iorio, Larry, Amir, Hector and Huey
April 11, 2017
Worst Customer Service Ive bought 2 cars from this place and was asking for help with my 2014 Altima which the AC has not been wirking since 50,000 miles I'm just making it Ive bought 2 cars from this place and was asking for help with my 2014 Altima which the AC has not been wirking since 50,000 miles I'm just making it and I still have payments on this car and I can't afford to spend $2,000 on a car that should be working. I had the last straw today , i parked out front with LEMONS ALL OVER MY ALTIMA, they called the cops on me, but i was allowed to Protest. Theyve made a 17 yr old cry haggling over car prices , ive seen that. i mean a car that the AC electrical fails at 50,000. cmon...Never Again , Honda Forever More
by Machado17
Employees Worked With
Mike Rufo
October 08, 2016
Terrible Customer Service I am very disappointed with Customer Service. Carl in Finance was very rude and had an attitude in responding my questions. I wanted to cancel the ext I am very disappointed with Customer Service. Carl in Finance was very rude and had an attitude in responding my questions. I wanted to cancel the extended warranty on my car and he said that I had to call him back. I called him back and told me that I had to call him back again. He was not helpful at all. When I called Randy the "Manager" the same thing happened. She justified Carl and overlooked the fact that someone in the dealership was rude and had an attitude. She justified him saying that maybe he was tied up with work. Terrible service! I don't recommend them to anyone. More
by ODM
Employees Worked With
Carl and Randy
August 20, 2016
This is my 4th vehicle with Nissan I like to service my cars at dealership so they can give the best service. But my experience with customer service to get oil change or recalls is no I like to service my cars at dealership so they can give the best service. But my experience with customer service to get oil change or recalls is no good it is unbelievable the service is very poor. There sales men however pushes it.. But service reps no good... No loaners no help no good... Never convient... Will never recommending anyone to sea with there service. More
by Kimb
Employees Worked With
N/A
