Nimnicht Chevrolet - Service Center

The service dept did not share my appreciation for my car My car is special to me as other people's cars are to them. If your car is special to you, don't expect your feelings to be shared by the people here. My car is special to me as other people's cars are to them. If your car is special to you, don't expect your feelings to be shared by the people here. The service department treated my car like job number X or Y for the day. Here's my story: When I made the appointment for my 500 miles oil change, AND when I arrived at the dealer and spoke with the service writer that morning, I wanted to verify a couple of things beforehand. First, that a Corvette trained tech would be working on my car. I was assured both times that that would be the case. Well, luckily I followed my car within the dealership compound and noticed that a junior tech was about to work on my car. I had to ask that he not work on it, and that the Corvette tech do the work. They obliged, but I had to be there and say something. Also verified when I made the appointment and with the service writer that morning is my second request, and that being that 9 quarts of oil be put in, and I be given the 10th quart to add (if needed) when I got home. This is a 2017 Corvette Grand Sport that is equipped with a "dry sump" oil system that mandates the oil be changed after the initial 500 miles engine break-in period. It should also be mentioned, that there is a special oil level check procedure for the Corvette's dry sump oil system, and that all too often too much oil is put in, resulting in the oil level being too high. Well, 9 1/2 quarts were put in, and when I got home, the oil level was over the "full" mark. Also, I had to ask for the remaining quart- rather 1/2 quart. Perhaps if I stood over the tech's shoulder while he was doing the job I wouldn't have this overfill situation. Not something I requested, but had I known the following was to happen, I definitely would have, and that is for them not to park the car over a huge puddle while the car is waiting for a lift, because doing so would force whoever gets in it, to step in the puddle of who-knows-what, and leave a trail of that muck on and in the car. And that is exactly what happened, and, to add insult to injury, the mess was left for me to clean. And before the car was driven to the front for me to pick it up, I took a picture of my car on top of the puddle and showed it to the service writer. His comment was "that's why we put mats in the car". BTW- there were no mats put in the car. More

A miracle opportunity The staff were highly attentive to my needs, worked to get me the best deal possible, and made sure that I was kept comfortable during my visit. The staff were highly attentive to my needs, worked to get me the best deal possible, and made sure that I was kept comfortable during my visit. More

Awesome First of all, I'll like to point out two special employees at Nimnicnt Chevrolet located on Cassat Avenue Mr. Lazarus Major and Mr. Timothy McMillan t First of all, I'll like to point out two special employees at Nimnicnt Chevrolet located on Cassat Avenue Mr. Lazarus Major and Mr. Timothy McMillan thank you very much for your customer service. Mr. Major, I like the way you had STAND FIRM dealing with the people regarding my extended warranty not taking yes to what they wanted to be done to the vehicle. You know it's easy to say thank you but I wanted to take a step further by thanking you for a wonderful service by writing this letter letting everyone know they will be in good service at Nimicht and working with you. Lastly, Mr. McMillan for always putting me in a nice courtesy vehicle. More

Went The Extra Mile First of all, I thank Matt Golat who were my salesman for calling me, about my 1 year experience, I told him I like my Equinox, and I had two conc First of all, I thank Matt Golat who were my salesman for calling me, about my 1 year experience, I told him I like my Equinox, and I had two concerns he said, "call service and make an appointment". I did and the appointment were made. Second, when I stepped out of my vehicle there were Patrick Harper, I felt at home, I had this vicarious feeling... like returning from overseas and stepping of the plane on United States sole . I saw him before and he helped me before...but I forgot his name...This time I asked for a card.. I shook his hand and he smiled, he said to me you got coffee we have coffee inside, I said, "oops", and I told him my concerns he stated Ms. Kim is going to help you and I give my keys to Ms. Kim and I told her my concerns, she had a smile. Third, my name were called over the intercom to come to service. So they took care of one of my concerns. But my second one I wanted my head rests to be replaced. My head rests on the driver and passenger side is uncomfortable they sticks out...I were told my service that is the way they are made... Finally, I went to my vehicle and got in and look down and it were not vacuumed, I stepped out of the vehicle and Patrick Harper were walking towards another vehicle, he seen the look on my face he said, "what's wrong"...I told him.. He "said" give me the keys, I will take it to be service,. Sorry about that". Then my name were called over the intercom again, when I saw my vehicle I "said Wow...the tires were shinning, the body were shinning and it looked like a fresh haircut. I told Patrick Harper think you, for going the extra mile!! I just want to say!....Patrick Harper on your Team that of Quality Control!! He is Fantastic!!! Truly, Veretta B. Thomas More

The absolute Best on the Westside My back was against wall with time whinnying down. I came across Nimnicht Chevrolet, after leaving a neibohing Dealership,talk to two wonderful person My back was against wall with time whinnying down. I came across Nimnicht Chevrolet, after leaving a neibohing Dealership,talk to two wonderful personal which they went to bat for me. With only a few days of needing a vehicle, Nimnicht had me riding in 2012 Dodge Ram Quad cab. We will return. More

Great help They have a great team there, who go out of their way for their customers. This is our 2nd new Chevy with them, and when the time comes, we'll be back They have a great team there, who go out of their way for their customers. This is our 2nd new Chevy with them, and when the time comes, we'll be back. More

first place finish applied to car before washing it and now FIRST PLACE FINISH WAS APPLE TO MY CAR BEFORE WASHING THE CAR. AND NOW MY PAINT IS OXIDIZING AND MY CAR LOOKS HORRIBLE. WE WERE TOLD BY YOUR SERVICE FIRST PLACE FINISH WAS APPLE TO MY CAR BEFORE WASHING THE CAR. AND NOW MY PAINT IS OXIDIZING AND MY CAR LOOKS HORRIBLE. WE WERE TOLD BY YOUR SERVICE MANAGER THEY HAD TO GET PERMISSION FROM THE OWNER TO CORRECT THE DAMAGE. PHONE CALLS HAS BEEN IGNORED AND NO RESPONSE AFTER BEING TOLD I WOULD BE CONTACTED. ITS BEEN SINCE JUNE 2015 WHEN THE DAMAGE WAS DONE. NOW WE ARE IN NOVEMBER 2015. IM READY TO TAKE THE NEXT STEP TO HAVE THE DEALERSHIP HELD RESPONSIBLE FOR MY DAMAGE. AND I PURCHASED THE FIRST PLACE FINISH 5 YEAR PROTECTION PLAN. IM VERY DISSAPOINTED IM NOT ABLE TO DRIVE MY VEHICLE AND ENJOY IT. AND THE SAD THING IS I PURCHASED IT AT YOUR DEALERSHIP. More