Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
199 Reviews of Nimnicht Chevrolet - Service Center
Sort by
March 18, 2017
Excellent Got car from gary berger and david mason everything went pretty smoothly. Gary let me take it for a pretty long ride to make sure it was what i was lo Got car from gary berger and david mason everything went pretty smoothly. Gary let me take it for a pretty long ride to make sure it was what i was looking for More
by kdmoore71
Employees Worked With
Gary berger , david mason
March 15, 2017
Howard Roberts We recently visited again with Howard Roberts who, in our opinion, is a truly outstanding employee. He is always so helpful to everyone he comes in c We recently visited again with Howard Roberts who, in our opinion, is a truly outstanding employee. He is always so helpful to everyone he comes in contact with not only us. We have witnessed this first hand. He is never overbearing but listens to what the customer needs. Thank you Howard - you are the best!!!! Cathy and Lance McCubbin More
by mccubbin
Employees Worked With
Howard Roberts
March 12, 2017
Terrible body shop! DO NOT risk having the same experiance! I'm going to start this review off with saying that the customer service is horrible. My truck spent two months in the body shop with Anne. I neve I'm going to start this review off with saying that the customer service is horrible. My truck spent two months in the body shop with Anne. I never received a single status call to know what was going on with my vehicle. That is correct. Not one phone call in two months. The only time I would find out what is going on with my truck is when I would leave 3-4 messages I would get a call back maybe within two days if I was lucky. I spent over 22,000 dollars at this dealership. Yes, 22,000. What did I get? Terrible customer service, I've received better from a local McDonalds. I was forced to pay over $1,000 dollars for a rental, even though their website says, 'free loaners' I guess spending over 20 grand isn't enough. My truck was originally supposed to be finished, February 17th. I was told it wouldn't be ready by then, but that it would be ready Tuesday the 21st of February. I said okay, no problem. Went on a cruise for that week, drove 6 hours to pick my truck up on February 27th. Walked in the dealership, Anne looked at me like I had two heads and said 'you're here already?' Needless to say I had to sit there for 4 hours while they were still working on my truck. Then they attempted to return it to me with the worst paint job imaginable. I could've asked a McDonalds employee to paint it and done a better job. Somebody needs to teach there painter how to set up his gun properly. The hood wasn't straight, and I had to peel masking tape off the bed of the truck. And, I also spent an additional $1200 in tires, only to find my rims damaged. So.. after my 6 hour drive the truck stayed. I returned Friday the 24th. Two weeks after the truck was supposed to be finished. Only to find the passenger rear door had trash in the paint! After I complained about it, the body shop manager, Cecil, wanted to give me a check to go get the door fixed somewhere else because they were sick of trying! This is supposed to be a certified Chevy dealer! I felt like I was dealing with some backyard chop shop! Finally after another week, they delivered my truck to me, after having to speak with a general manager to get that accomplished. The truck was delivered, still dirty but I didn't want to send it back, I will clean my own headliner in the truck. Moral of the story. If you spend over 22,000 dollars at this place, they don't care about you. They won't try to help you. I was stuck with over $1,000 in rental bills because this body shop can not do there job. The worst part about this, I never received one apology. I know Chevy wants dealers to give their customers a 'Disney Experience' and if that's what you want, go somewhere else. I am absolutely disgusted by this place, I'm ashamed such a large dealer would be okay with this type of service. Maybe it's because I'm from NY and not a regular customer, either way there are several other dealers in the area. Don't take your chance with this body shop. It is very poorly managed, terrible customer service, and no sympathy when they fail to do there job. Very disappointing. More
by Andrew_kuhn
Employees Worked With
Anne, Cecil
February 26, 2017
Excellence - across the board! With a distance of almost 3 hours away, Karen helped me work out the deal over the phone. She described everything perfectly with professionalism and With a distance of almost 3 hours away, Karen helped me work out the deal over the phone. She described everything perfectly with professionalism and expertise. I made the drive up to the dealership that night to sign the paperwork and drive my brand new car home. She even made several follow up calls to ensure my satisfaction. I would highly recommend her to others, as she is an asset to the company. More
by Chevy
Employees Worked With
Karen
February 14, 2017
Vehicle Purchase Experince On February 9, I was at the dealership having service done on my current vehicle. While I was there I became very interested in a Heavy Duty Silverado On February 9, I was at the dealership having service done on my current vehicle. While I was there I became very interested in a Heavy Duty Silverado on the lot. I met with Ken Goethals and asked about the specifics and the availability of this vehicle. He put me in contact with Bob Griffith. Bob treated me with courtesy and made me feel like a friend! Both Bob and Ken worked very hard making this vehicle become a reality for me! Stephen A. Kilpatrick More
by kpak0001
Employees Worked With
Ken Goethals, Bob Griffith
February 10, 2017
Gave'm 2 chances. 1st time I went here I had to go back after work as they did not return my lugnut lock to the vehicle. 2nd time I went here I asked them to fix the pa 1st time I went here I had to go back after work as they did not return my lugnut lock to the vehicle. 2nd time I went here I asked them to fix the pause / rewind on the radio which had stopped working. The tech wrote it is working as it should on the ticket, I had to physically show the service manager it was not working. He said he would look into it, I'm still waiting to here back. Service rep didn't seem to pay me much attention, talked fast and sign by the X's quickly. did not impress me that they were very interested in taking care of the customer. Told me to wait for the shuttle in this dreary room. had to wait over an hour for the shuttle who was taking people well out of their designated max distance on their web site. Have gone to several other chevy dealers in the Jacksonville area, this one is the worst. More
by notimpressed
Employees Worked With
unknown
January 31, 2017
Excellent The best service with a super special treatment and very friendly and above all very honest in their work ... Thank you Mr. Luis M. Ortiz for such exc The best service with a super special treatment and very friendly and above all very honest in their work ... Thank you Mr. Luis M. Ortiz for such excellent service and cordiality ... I always recommend them More
by Blanca
Employees Worked With
Luis M Ortiz
December 30, 2016
Works hard on your behalf were very professional and I would definetly recommend them to deal with. They fought tooth and nail to get me in my vehicle. Thank u nimnicht. were very professional and I would definetly recommend them to deal with. They fought tooth and nail to get me in my vehicle. Thank u nimnicht. More
by Gator chomp
Employees Worked With
Jessica barnes and cristian beltrane
November 30, 2016
Best Service in Jacksonville! Great customer service all around. Everyone at the dealership was professional and courteous. I met with Bob Griffith who was excellent. He actually Great customer service all around. Everyone at the dealership was professional and courteous. I met with Bob Griffith who was excellent. He actually listened to what I wanted, got me a great deal, and made sure I got what I was looking for. Definitely recommend this dealership to everyone! More
by Anduin127
Employees Worked With
Bob Griffith
November 28, 2016
Hans, the Car Dealership Guy was very thoughtfu! This review is for a wonderful man, named Hans. He has a very gentle spirit! My husband is not that easy to empressed! But thanks to Hans! We were This review is for a wonderful man, named Hans. He has a very gentle spirit! My husband is not that easy to empressed! But thanks to Hans! We were driving away with our 3rd car from you guys! 😀😀😀 Thank you Hans! And Ninhimt!!! 😀 More
by Trevor L. Robinson
Employees Worked With
Hans
