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Nielsen Nissan of Denville - Service Center
Denville, NJ
100 Reviews
100 Reviews of Nielsen Nissan of Denville - Service Center
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April 19, 2017
Misleading promise on battery capacity issue I called the service department to get information about upgrading my 2011 Nissan Leaf battery. In the process, Erica asked me about the c I called the service department to get information about upgrading my 2011 Nissan Leaf battery. In the process, Erica asked me about the condition of my battery. I told you the battery lost 2 bars out of 12 bars on the capacity gauge. With my research on the capacity warranty, I knew that it was not under the capacity warranty anymore since it only covered within 5 years and more than 3 bars lost. She said that my car battery was still under warranty specifically pointed out that if the lost of the 2 bars was due to an battery malfunction, I still qualified for replacement. At the point, I told her I understand my car was not under capacity warranty anymore and I asked her directly "are you sure I am qualified for the replacement ?" She went to ask someone to confirm and come back and said "yes, as long as it is the batter's issue leading to the loss of 2 bars". As a Nissan Leaf owner, everyone will be excited about the possibility of getting a new battery. That basically will allow me to drive at least 20 miles more on a full charge. Dreaming that I will be able to make a trip forth and back from NJ to NYC with my Leaf, I brought in my car for the battery checkup Tuesday morning. Around 3pm, she called and started with the phrase " you have done everything right to bring in the car for checkup, however, because the battery only lost 2 bars and already older than 5 years, your car is not qualified for capacity warranty for the replacement. And your battery is operating normally." And you guess what ? I know that BEFORE I came in and ASKED HER SPECIFICALLY THAT. Since my car was running fine, why I would come in to check for battery malfunction? At the end they charged me $133 for the checkup. I am very disappointing with the experience. Although the manager Tim Kelly was not involved in the process, he insisted that they had done nothing wrong. When I called him the next day, he was NOT LISTENING BUT INSIST THAT YOU BRING THE CAR IN WE NEED TO CHARGE YOU JUST LIKE YOU GO TO A DOCTOR VISIT. But I do appreciate their driver Otto driving me back and forth to work while the car was in the shop. More
by chriswc314
Helpful April 13, 2017
Great Service Team! This great service team made me feel welcome from the start. Friendly, knowledgeable and courteous, I would definitely recommend to absolutely anyone! This great service team made me feel welcome from the start. Friendly, knowledgeable and courteous, I would definitely recommend to absolutely anyone! Special thanks to Service Manager Tim Kelly, he took the time to thoroughly explain exactly what was going on with my car. Also extremely honest, I didn't feel like I was being pressured into doing something that was not needed. We will be back! :) More
by O.Bella
Employees Worked With
February 20, 2017
Excellent service, friendly staff! Nissan World of Denville's staff were knowledgeable, very professional, helpful and pleasant to work with. They took care of my issue right away and Nissan World of Denville's staff were knowledgeable, very professional, helpful and pleasant to work with. They took care of my issue right away and even looked into any recalls that were outstanding on my Xtrerra. I will definitively go back to this dealer! More
by Jorge Obando
Employees Worked With
January 02, 2017
Best service crew Buying new cars for fifty years. Best service crew hands down. There courtesy and skill would guarantee me buying another Nissan car. Loaner car was a Buying new cars for fifty years. Best service crew hands down. There courtesy and skill would guarantee me buying another Nissan car. Loaner car was appreciated. More
by Bill Reilly
Employees Worked With
November 30, 2016
They stand by their work. I had my Nissan Frontier in their dealership for a warranty replacement of the transmission. When they reinstalled the transmission they crossthreade I had my Nissan Frontier in their dealership for a warranty replacement of the transmission. When they reinstalled the transmission they crossthreaded the bolt for the starter going into the transmission. The damage they caused cost me $400 when it came time to have my starter replaced. I approached them about the issue, they agreed to reimburse me the cost of the repair. More
by Woofser
Employees Worked With
September 19, 2016
well worth the drive We live approximately (without traffic) 1 hour from the dealership, but it certainly was worth the drive.Erika took care of us from start to finish, l We live approximately (without traffic) 1 hour from the dealership, but it certainly was worth the drive.Erika took care of us from start to finish, leaving nothing out she even walked us to our car and opened the doors for us when we left. We were supposed to get a loaner while our car was being serviced ( we had other business in the area) and the loaner wasn"t going to be back for a couple of hours, so Erika gave us OTTO, who drove us in a dealership car where we had to go, waited for us and then drove us back to the dealership to pick up our car. A nice touch. Our car was serviced and detailed without any problem and looks like new again. we would certainly recommend this dealership to anyone wanting to purchase a vehicle. Thank You to all the dedicated employees who made our drive worthwile. More
by big kahuna
July 20, 2016
WOW!! What an AMAZING dealership!! Dear Jim DeSimone, General Manager, Nissan World, Denville, NJ- I have to let you know that you have the most dedicated staff! My dad thought he was Dear Jim DeSimone, General Manager, Nissan World, Denville, NJ- I have to let you know that you have the most dedicated staff! My dad thought he was helping me out by washing my 2015 Altima SV which I am leasing through your dealership, he sprayed an unknown liquid on the car and started to wash it but whatever he sprayed on it would not come off. This was devastating to me as I love my car. I thought for sure the paint job was destroyed. I decided on a whim to stop at Nissan World of Denville and Junior met me as I exited my car. He saw that I was very upset and told me not to worry and he rode with me to the car detail area where I met Sebastian who assured me that he could get the marks off the car and HE DID! Junior and Sebastian went ABOVE and BEYOND their job duties!! I am so very grateful to be one of your customers and I plan to renew my next lease with your dealership! If you could please share this review with Junior and Sebastian, I would truly appreciate it! Your loyal customer, Michelle Smith More
by Michellenissanofdenvilleisnumber1
Employees Worked With
Sebastian and Junior
February 12, 2016
Simply amazing If you are looking for an auto dealership that puts a high value on there customers and has a very high degree of professionalism Nissan World of Denv If you are looking for an auto dealership that puts a high value on there customers and has a very high degree of professionalism Nissan World of Denville is the dealership for you.The customer is number one at Nissan World of Denville. They are the only Nissan dealership that I would ever purchase and service my Nissan. Their simply the best. More
by KMS4CARS
January 13, 2016
Excellant Service/ Bought the car My 2013 Nissan altima Coupe is a gret car, but the control panel seems to have a short that would not let the defroster work correctly, changing the My 2013 Nissan altima Coupe is a gret car, but the control panel seems to have a short that would not let the defroster work correctly, changing the panel opened a Pandora's box of nightmares, which if it was not at this Nissan dealership I would have been concerned.Tim Kelly, as usual, did a wonderful job of making sure I was not inconvienced. I was given a loaner and my car was picked up at my job. Elwood Brittle was wonderful picking up the car , relaying the problem and acting as a go between for me. . Tim was able to communicate the problem to the technician, Sean Bilby, who was able to figure out what and how to repair the problem(s) . This repairwas a domino efffect as one thing caused another to be repaired. Denville Nissan was able to find fix and deliver. . The manager of this dealership should be very happy with his staff. I also had to decide on this car since my lease was ending, and Altima coupes are no longer made, I feel secure enough with the service I received to buy the car. I was introduced to Chuck in sales he was wonderful, had my papers ready and answered any questions, went out of his way to work out all the details, then introduced me to Christine in Finance who was able to spin her magic and get a a greatFinancing quote . True Teamwork. I highly reccomend this dealership. Tim , again , you are Wonderful. as is the staff. More
by Deb
Employees Worked With
October 29, 2015
Service with a smile I do all my service work at Denville Nissan. Tim and his service team are professional, accommodating and easy to work with. I highly recommend Denvil I do all my service work at Denville Nissan. Tim and his service team are professional, accommodating and easy to work with. I highly recommend Denville Nissan for both sales and service More
by Ajp1018
Employees Worked With
