Nielsen Nissan of Denville

Everyone was friendly, kind and informative. Concern Everyone was friendly, kind and informative. Concern for needs and expectations of the customer. Clean, staff following CDC guidelines. Great place Everyone was friendly, kind and informative. Concern for needs and expectations of the customer. Clean, staff following CDC guidelines. Great place, I have been using Denville Nissan for years. Always a pleasure to work with Sales to Service. More

Jimmy in service makes the whole process easy and comfortable. He is a true professional and works very hard to make sure your service is completed in a timely, professional manner. comfortable. He is a true professional and works very hard to make sure your service is completed in a timely, professional manner. More

I had warranty repair done on my vehicle. They did a great job, they were very friendly, and let me know when the car was ready. Thank you Vanessa and Marc great job, they were very friendly, and let me know when the car was ready. Thank you Vanessa and Marc More

I have been coming there since 2005 and have always been treated great. The service is what I would expect and no inconvenience to me as a loaner was provided when necessary. treated great. The service is what I would expect and no inconvenience to me as a loaner was provided when necessary. More

They were great iin and out . Everyone was great. I would recommend to everyone. The place was very clean and not crowded. I would go again. would recommend to everyone. The place was very clean and not crowded. I would go again. More

Brought my car in fir oli change, they found that I needed a new battery si they were able to put one in on sane day. Excellent service needed a new battery si they were able to put one in on sane day. Excellent service More

Marc Scalera is knowledgeable, informative and very helpful. He went above and beyond and gave me options for the repairs that I need. Great experinece and service. helpful. He went above and beyond and gave me options for the repairs that I need. Great experinece and service. More

We went there because they told us they could work with our less than perfect credit. In order to make the deal, we were told we had to refinance another car as well. We went along with it, but in actualit our less than perfect credit. In order to make the deal, we were told we had to refinance another car as well. We went along with it, but in actuality, the refinance came out to be at a higher APR, effectively meaning that I had to pay more for my car than it was worth. Then they dragged their feet in getting the paperwork done, so we were left without registration and plates until we had to threaten them with a lawsuit. In the meantime, we were served with paperwork from the original leasing company, because Nissan failed to pay off our old loan. At every turn, this dealership looked for excuses to separate us from our hard earned money by deception. I would not recommend Denville Nissan to my worst enemy. More

Proper, careful service, friendly people, nice facilities, performed without any problems, kept me informed, provided a loaner car, ready when promised, priced appropriately for work done facilities, performed without any problems, kept me informed, provided a loaner car, ready when promised, priced appropriately for work done More

I WILL NEVER USE THIS DEALERSHIP AGAIN!!! How can you make my experience better? Fire everyone and start fresh!!!! This place is full of liars and thieves!!!!! This USED to be the place to go How can you make my experience better? Fire everyone and start fresh!!!! This place is full of liars and thieves!!!!! This USED to be the place to go, but now there is NO ONE I trust. WILL NEVER GO HERE AGAIN!!! Have been a loyal customer since 2011. Boy have things changed! ! went in on this past Saturday to get a plug put into a tire with a small nail hole. Also needed an oil change and was close to 15,000 so had them clean filters, etc. Asked price of Oil Change - 50$ ok. (While I was waiting to get signed in for service, Marc got 2 calls LOUDLY complaining about their service - should have realized then that this was bad and left right then!). Marc came to me and said "hole was too close to firewall so I needed new tire" BS!! New tire was $257. Said okay. By the time my car was done, Marc Scalera, Assisant Service Manager went to have me pay my bill... I was looking at it and it didn't make sense so he "went through it with me"..... well, when I asked what things cost in the beginning, he didn't add labor will be extra (they gave me full prices with labor in prior service visits). They also put in an "Ethynol Kit" which 1) was not quoted 2) not required per the Nissan Maintenance Manual, 3) they didn't tell me they were going to put in!!! I also looked at the maintenance sheet to review what needed to be kept an eye on and what was good - there were 2 yellow items that were checked off which MARC NEVER MENTIONED OR REVIEWED!!!! To add on to my "delightful experience" I was asking the procedure on how to convert my lease to a purchase. Ernie Livesay - Finance Manager sat me down in his office, talked a lot of fluff, and then worked up a sales order. Granted I know my poor credit status, hence my wanting to see what things looked like. Ernie said no problem, fluff, fluff, fluff, fluff. Spoke with person at bank.... fluff, fluff fluff. He said I got the loan, no problem. I asked my payments, he said in the low XXX's. I replied questioning "X25? " He mumbled a rushed "Yes, Plus Tax". Well, that "plus tax" brought me to the HIGH end. I had told him I didn't want to go that far but I didn't the numbers until after I looked at the signed paperwork (yes, MY MISTAKE) He had also added in PLATINUM TIRE MAINTENANCE and another add on that I didn't want for an additional 3500!! Then he whipped out the paperwork, and said sign here, here, here, etc. In past dealings this dealership, as little as 3 years ago when I leased my car, they stepped me through EACH PLACE TO SIGN AND WHAT IT WAS - Did Ernie Livesay do that???? NOPE!!!!! Again MY BAD!!!! I should have realized this isn't the same NISSAN WORLD OF DENVILLE. I had been treated so well before, that my guard was completely down. Of course, when I called to get this corrected, it was all to late. Now I've found other financing, and will Ernie call me back???? Only to say he'll call me back - which he hasn't since Sunday evening when I had already told him I would not be available then. More