Nielsen Nissan of Denville

everyone in the dealership was so friendly and they explained everything from a to z to me.it is very rare today to find employees so helpful and professional. i will lease all my cars through this dea explained everything from a to z to me.it is very rare today to find employees so helpful and professional. i will lease all my cars through this dealership and have recommended it to my family and friends.i love my car and my dealership More

Staff is very friendly, although service advisor is new to dealership. Service manager and other service advisor recognized me and were friendly. My car was moved from outdoors into service area a few min to dealership. Service manager and other service advisor recognized me and were friendly. My car was moved from outdoors into service area a few minutes after I arrived, work was done in a half hour (oil change and new wiper blades) and car was put back outdoors. Service advisor told me where to find my car; I usually have to ask where they put it in large lot, so I was pleased they told me it was a few yards away from the door. The mechanic who did work has been at the dealership 15 years so I knows my car thoroughly. I trust this mechanic with my life! The waiting area is plenty large, current magazines to look at and pleasant restroom, which I haven't seen at other dealerships. More

This was the worst car buying experience I have ever had. I purchased a used vehicle and could not even drive the nine miles back to my home before the gas light came on. The vehicle was in need of an oil ch I purchased a used vehicle and could not even drive the nine miles back to my home before the gas light came on. The vehicle was in need of an oil change one week after leaving the dealership. After two months of owning the vehicle I still do not have license plates. After being told my vehicle included a warrant I went back through the fine print and found out they included an extra $2000 that I was unaware of and ended up financing it. The sales man was very unprofessional, and I would not recommend this dealership to anyone. More

Recently purchased a 2011 Maxima. Dealership experience Recently purchased a 2011 Maxima. Dealership experience was excellent. Salesperson, Ulises Infante, was exceptional. He was friendly, knowledgeable Recently purchased a 2011 Maxima. Dealership experience was excellent. Salesperson, Ulises Infante, was exceptional. He was friendly, knowledgeable and responsive - no high pressure sales tactics. I was looking for a specific pricing, trim package and color - Ulises sourced it quickly and provided a fair price. He made the process easy and comfortable. Thanks, Enmanuel Dannenfels More

Denville Nissan is a BAD DEALERSHIP! Poor sales manners and they treated us like crap. It was a like a major bait and switch operation on used cars! At Denville Nissan I went in to look at used cars. and they treated us like crap. It was a like a major bait and switch operation on used cars! At Denville Nissan I went in to look at used cars. Told them specifically what my max was and that I didn’t want to waste time if they didn’t have anything. Thus began a long process of having me look at cars above my price and assuring me they could make it work by maxing my trade in and working loan terms in my favor. I walked out when they showed me a nice car, but could not afford it. They called me 30 seconds later on my cell asking me to come back with a verbal that they could meet my price point with just my trade in, the deal changed once they had me there for another 45 min and they wanted money down. All I had was a trade in, and we were VERY clear on this. The verbal offer they made on the phone was all inclusive (taxes, etc) but now the story was different. They offered to extend the loan terms by 4 more months and wrap taxes, etc. into that. The price was still a bit beyond my max, so I left (again). The car was really nice, and I took 20-30 min to review my finances, budget, etc. and realized if I cut back in other areas I could make it work with the last offer. I returned again to take that offer, and now the price went up AGAIN! They said they had an "instant buyer" for my trade in, but since I left, that offer was gone. This new offer and was the best they could do!!! I asked to speak with a manager and was told "no..It won’t matter anyway, that’s the price". After insisting for several minutes, I was able to finally see a manager. I told the manager about the initial verbal offer and my wasted time, increase pricing, etc. and they didn’t seem to care at all. He was USELESS. I left (for good). I wasted the WHOLE DAY on a Saturday and had no time to look at any other cars. I was so angry that I was very clear up front about my limits and I did not want to waste their time or mine, but even angrier that they made me a verbal offer, and then could not fulfill it! STAY AWAY AT ALL COST! I Went to Lynn's Nissan (In Stanhope NJ) INSTEAD to buy a car and got a great deal and had no issues. More

I had the best experience with my car purchase. The salesperson Steve was very knowledgeable and his manager was just as nice and didn't pressure us with our decision at all. They made the whole purcha salesperson Steve was very knowledgeable and his manager was just as nice and didn't pressure us with our decision at all. They made the whole purchase fun and very enjoyable. I would recommend these guys too all my friends and family and I will definitely be back. I hope service is just as good. Thanks guys for all your help.. More

We are very happy with our new car thanks to Nissan World of Denville and the staff they make it easy ,friendly ,great costumer service and very profecional ,they will do anything possible to make every cost of Denville and the staff they make it easy ,friendly ,great costumer service and very profecional ,they will do anything possible to make every costumer happy and get a great deal eather on a new or pre-owned car . More

I have been car shopping for a while now and no other dealership compares to this one. They were very professional, courteous, and very knowlegable on their product. I wish I had never shopped around a dealership compares to this one. They were very professional, courteous, and very knowlegable on their product. I wish I had never shopped around and just went to denville first. I highly recommend them and will make my future purchases through them only. More

Jean Villacres was very personable and helpful, answering my questions and describing the features of the vehicle, which he was very familiar with. I appreciated having him as my sales person as he did an ex my questions and describing the features of the vehicle, which he was very familiar with. I appreciated having him as my sales person as he did an excellent job overall. Spencer and Tony who closed the deal were very friendly and helpful as well. More