Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nielsen Nissan of Denville
Denville, NJ
246 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 246 reviews
July 13, 2013
Tim is a outstanding service manager. I recently leased a new Nissan Altima and after a month is found there to be a rattle in the back tire, I also wanted to have the pinstripe on the car removed. Tim an a new Nissan Altima and after a month is found there to be a rattle in the back tire, I also wanted to have the pinstripe on the car removed. Tim and his team fixed the problem in the rear brake and had the pinstripe removed for me. While servicing my vehicle his team discover a bubble in my front tire, as well as a small dent in the rim. They replace both the tire and rim without question, which meant a lot to me, as they really didn't have to say anything at all about it. They did the job quickly and fixed everything that I had an issue with. In addition, Tim really made it easy for me to drop off and pick the car up when it was done. I live far from the dealership and work even farther away. Tim had one of his mechanics meet me at a place that was close to where I live, which really meant a lot to me. My time is precious, especially after work, they really went out of their way to make my experience as painless as possible. Tim also made sure the loaner car I was given was in the same class of vehicle as my own car. It's a V6 and Tim made sure the car I was given was also a V6. What a great dealership, from Sales to Service! Everyone knows that there is a negative aura surrounding the car business. Nissan World of Denville is the exception to the rule and Tim Kelly is one of the many reasons why. More
by Dicoccyo22
Employees Worked With
July 05, 2013
Marcellis was extremely friendly and accommodating. He even let me take the car i was looking at out for the afternoon to make sure I liked it. I got a competitive price on a Toyota and he was able to be even let me take the car i was looking at out for the afternoon to make sure I liked it. I got a competitive price on a Toyota and he was able to beat it and got the price where I needed my monthly payment to be. I would definitely go to him again to buy a new car. More
by DrDiabetez
Employees Worked With
Marcellis
June 18, 2013
Took forever, but employees were very helpful. Would buy another car there. The internet prices are ACTUALLY honored there, minus any rebates that you don't qualify for, like College Grad, Loyalty, etc., b another car there. The internet prices are ACTUALLY honored there, minus any rebates that you don't qualify for, like College Grad, Loyalty, etc., but they are upfront about that. More
by phillycheeseball
Employees Worked With
marcelis
June 07, 2013
I recently leased an Altima from NIssan of Denville. My salesman, Zeke, was very helpful and made it so easy for me. He exemplified superior customer service with enthuasiasm and was committed to make sure salesman, Zeke, was very helpful and made it so easy for me. He exemplified superior customer service with enthuasiasm and was committed to make sure I was completely satisfied with my car even after the sale. I would highly recommend Zeke to anyone who wants hassle-free experience. More
by boca1980juniors
Employees Worked With
Zeke
June 05, 2013
Marcelis was nothing but a class AAA salesman. From beginning to end he gave me full attention and answered all of my questions. I will recommend him to anyone I know when they are in the market for a beginning to end he gave me full attention and answered all of my questions. I will recommend him to anyone I know when they are in the market for a car. He has the potential to one day run/own his own dealership. More
by Dicoccyo22
Employees Worked With
Marcelis Harris
June 04, 2013
From walking into denville Nissan to driving home, this was a great experience. Steve Kocak is the ultimate professional. He made the car buying experience an enjoyable one. I honor Steve's boss sees this was a great experience. Steve Kocak is the ultimate professional. He made the car buying experience an enjoyable one. I honor Steve's boss sees this review. More
by Njgene
Employees Worked With
Steve kocak
May 30, 2013
I came in looking for SUV,a friend of mine has a Pathfinder and the moment a saw it I liked it I met This salesman named Isaac Resek and he greeted me in Spanish which made my wife comfortable beca Pathfinder and the moment a saw it I liked it I met This salesman named Isaac Resek and he greeted me in Spanish which made my wife comfortable because she doesn't speak English so we are on a good start. He was answering all my questions and never felt pressured. Very friendly person More
by jaimito
Employees Worked With
Isaac Resek
May 23, 2013
Today was my first service experience at Denville Nissan. Jimmy Kenny was extremely courteous, helpful and accomodating. My car issue was fortunately resolved in one day. I will definitely be returning to D Jimmy Kenny was extremely courteous, helpful and accomodating. My car issue was fortunately resolved in one day. I will definitely be returning to Denville Nissan. More
by deeo27
Employees Worked With
Jim Kenny
May 21, 2013
Absolutely horrible customer service. I responded to an online advertisement and live over 1000 miles away on a Wednesday. Spoke to Shannon O'Shea and discussed the vehicle and price on Thursday. I asked online advertisement and live over 1000 miles away on a Wednesday. Spoke to Shannon O'Shea and discussed the vehicle and price on Thursday. I asked for her to send me a full vehicle description and price break down. She sent the price by email but no vehicle description. That Thursday evening I called back and said I would like the vehicle and got no response. The following day (Friday) I emailed and said that I would like the vehicle and got no response. I called again - no response. The next day (Saturday) I called again and left a message for the business development director. The next day was Sunday and they were closed but I still emailed Shannon to say that I would like to see what we needed to do to close the sale. Finally, on Monday morning she wrote back saying that everything was good I just needed to leave a deposit. I again asked her to send me a full vehicle description and pricing break down and asked her in what form she needed the deposit. I got no response. I called them Tuesday morning to be told that the vehicle was not what was advertised and not what we had been discussing for the past 6 days. It was a base model and 3 trim lines below the vehicle we had been discussing. I am sure that the lack of willingness to send me a vehicle description was because they were aware of the "bait and switch" tactics that they were using over the internet. As I was from out of town they could not shuffle me to another model or use other sales techniques to try and close the "switch". Furthermore, the absolute lack of response and full waste of my time is ridiculous and indicative of the fact that they knew it would be difficult to "bait and switch" me for a remote sale. No customer contact or service at any time throughout this process. Totally dismissive and completely ignored both email and telephone conversation. More
by MMIII
Employees Worked With
Shannon O'Shea
May 16, 2013
Everyone I worked with at Denville Nissan was very professional and friendly. I got the price I was looking for, my healthy amount of fnegotiations and great service of preparing the paperwork and int professional and friendly. I got the price I was looking for, my healthy amount of fnegotiations and great service of preparing the paperwork and introducing me to the car. In particular, I want to thank Ryan Sturzebecker for his excellence in handling every aspect of the transaction. More
by litrych
Employees Worked With
Ryan Sturzebecker
