Nielsen Nissan of Denville

Best dealer Josh is the best very helpful , highly recomend this dealer price is awesome, its very important to go somewhere and have a good sales person Josh is the best very helpful , highly recomend this dealer price is awesome, its very important to go somewhere and have a good sales person More

Another Great Job by Tim Kelly and Crew I have never been disappointed by this dealership. My Altima Coupe needed a repair to the vents for the air conditioner and heater. The turn a round t I have never been disappointed by this dealership. My Altima Coupe needed a repair to the vents for the air conditioner and heater. The turn a round time was less than 24 hours. I had a 2017 rogue to use while they wer repairing my car. ( very nice..something to consider). John repaired my car to my satisfaction, and Heather kept me informed as to the stages of the repair. She was friendly and a pleasure to talk to . Tim Kelly as usual made everything smooth and made sure (as usual) the customer is treated above and beyond. This is truly a wonderful dealership. More

Misleading promise on battery capacity issue I called the service department to get information about upgrading my 2011 Nissan Leaf battery. In the process, Erica asked me about the c I called the service department to get information about upgrading my 2011 Nissan Leaf battery. In the process, Erica asked me about the condition of my battery. I told you the battery lost 2 bars out of 12 bars on the capacity gauge. With my research on the capacity warranty, I knew that it was not under the capacity warranty anymore since it only covered within 5 years and more than 3 bars lost. She said that my car battery was still under warranty specifically pointed out that if the lost of the 2 bars was due to an battery malfunction, I still qualified for replacement. At the point, I told her I understand my car was not under capacity warranty anymore and I asked her directly "are you sure I am qualified for the replacement ?" She went to ask someone to confirm and come back and said "yes, as long as it is the batter's issue leading to the loss of 2 bars". As a Nissan Leaf owner, everyone will be excited about the possibility of getting a new battery. That basically will allow me to drive at least 20 miles more on a full charge. Dreaming that I will be able to make a trip forth and back from NJ to NYC with my Leaf, I brought in my car for the battery checkup Tuesday morning. Around 3pm, she called and started with the phrase " you have done everything right to bring in the car for checkup, however, because the battery only lost 2 bars and already older than 5 years, your car is not qualified for capacity warranty for the replacement. And your battery is operating normally." And you guess what ? I know that BEFORE I came in and ASKED HER SPECIFICALLY THAT. Since my car was running fine, why I would come in to check for battery malfunction? At the end they charged me $133 for the checkup. I am very disappointing with the experience. Although the manager Tim Kelly was not involved in the process, he insisted that they had done nothing wrong. When I called him the next day, he was NOT LISTENING BUT INSIST THAT YOU BRING THE CAR IN WE NEED TO CHARGE YOU JUST LIKE YOU GO TO A DOCTOR VISIT. But I do appreciate their driver Otto driving me back and forth to work while the car was in the shop. More

Excellent service, friendly staff! Nissan World of Denville's staff were knowledgeable, very professional, helpful and pleasant to work with. They took care of my issue right away and Nissan World of Denville's staff were knowledgeable, very professional, helpful and pleasant to work with. They took care of my issue right away and even looked into any recalls that were outstanding on my Xtrerra. I will definitively go back to this dealer! More

Best service crew Buying new cars for fifty years. Best service crew hands down. There courtesy and skill would guarantee me buying another Nissan car. Loaner car was a Buying new cars for fifty years. Best service crew hands down. There courtesy and skill would guarantee me buying another Nissan car. Loaner car was appreciated. More

Quick, Easy Car Leasing Experience Worked a deal for a new 2016 Murano over the phone with the sales manager, Nisarg, and all details were finalized before we got to the dealership. Ca Worked a deal for a new 2016 Murano over the phone with the sales manager, Nisarg, and all details were finalized before we got to the dealership. Car was prepped and ready, paperwork was ready to be signed. Quick and easy process and all as promised. Jorge Castillo took the time to explain details of the car and answered any questions we had. The Finance and Insurance experience was easy as everything was pre-approved and ready for signatures! Highly recommend a visit to Denville Nissan World if you're in the market. More

They stand by their work. I had my Nissan Frontier in their dealership for a warranty replacement of the transmission. When they reinstalled the transmission they crossthreade I had my Nissan Frontier in their dealership for a warranty replacement of the transmission. When they reinstalled the transmission they crossthreaded the bolt for the starter going into the transmission. The damage they caused cost me $400 when it came time to have my starter replaced. I approached them about the issue, they agreed to reimburse me the cost of the repair. More