Nielsen Dodge Chrysler Jeep Ram - Service Center

Just bought the car and the followup service needed on a wondow was professional, curteous and friendly. Both Dave and Pru did a great job. wondow was professional, curteous and friendly. Both Dave and Pru did a great job. More

I highly recommend Nielsen for all of your vehicle services. The employees are always friendly and knowledgeable. They get you in and out very quickly and are always on time. The coustomer service of services. The employees are always friendly and knowledgeable. They get you in and out very quickly and are always on time. The coustomer service of all the employees is very refreshing. More

It was easy to schedule my appointment. The service was completed in the time I was told it would take. The staff was very polite and friendly. completed in the time I was told it would take. The staff was very polite and friendly. More

I came to Nielsen after bad experiences at two other dealers, including the one I bought mine from. I bought my 2012 Jeep GC SRT8 back in November and have had some trim issues and problems with servic dealers, including the one I bought mine from. I bought my 2012 Jeep GC SRT8 back in November and have had some trim issues and problems with service departments no knowing what oil goes in my truck/being told that I don't know what I'm talking about. As a SRT enthusiast you can imagine how this rubbed me the wrong way. I came into Nielsen with no appointment and Jim helped me no problem and had the service manager take pictures right away to get the warranty process going. A short time after that the problem I was trying to have fixed for months was finally fixed. I will be using Nielsen for all my future servicing as they seem to understand the SRT and the culture behind it. More

Everything is working fine in the car so far. I would recommend your dealership for buying and servicing cars. The service and sales representatives are knowledgeable and friendly. recommend your dealership for buying and servicing cars. The service and sales representatives are knowledgeable and friendly. More

I CALLED FOR AN OIL CHANGE ON WEDNESDAY AND WANTED TO COME IN ON FRIDAY, THEY SAID NO PROBLEM. CAME IN AT 4:30 WAS DONE BEFORE 5:15 THAT WAS GREAT. I AM VERY HAPPY WITH MY DECISION TO COME HERE INSTEAD O COME IN ON FRIDAY, THEY SAID NO PROBLEM. CAME IN AT 4:30 WAS DONE BEFORE 5:15 THAT WAS GREAT. I AM VERY HAPPY WITH MY DECISION TO COME HERE INSTEAD OF DOVER DODGE. More

Clean, friendly place. Quick service regarding issue that car was brought in for (recall). Possible future issues explained. One I approved to be taken care of immediately (plug tire). The other (brake issue car was brought in for (recall). Possible future issues explained. One I approved to be taken care of immediately (plug tire). The other (brake issue) was explained & I declined to have my mechanic resolve. No pressure to do it there & then. Everyone was polite & professional. More

I've always felt valued by your service staff and all problems (rare) have been handled correctly the first time. The routine maintenance has been handled exclusively by this dealership and I have no com problems (rare) have been handled correctly the first time. The routine maintenance has been handled exclusively by this dealership and I have no complaints. More

I have to say this is the first time EVER I had a positive experience with the Service Department at "Warnock". I really hesitated even buying a car at "Warnock" again because of the service departm positive experience with the Service Department at "Warnock". I really hesitated even buying a car at "Warnock" again because of the service department. 95% of the time I had to write a letter to corporate to complain. So I don't know if it is because Warnock is now Nielson ... but finally good service! NOW if SOMEONE could get word from the SALES department that we are STILL waiting for the 2nd key to our car. We only got one and each time I call (4 times in the past year)I am told the previous person that was leasing the car "has the key but has not dropped it off yet". We really need a 2nd key ... how long do we have to wait before someone realizes the previous person isn't reliable enough to send it over? More

Everyone was very courteous and willing to address my concerns. Communication was excellent, and service was performed in a timely fashion. Although I would always like to pay less, the price was fair a concerns. Communication was excellent, and service was performed in a timely fashion. Although I would always like to pay less, the price was fair and I was satisfied with the service I recieved. More