Nielsen Dodge Chrysler Jeep Ram - Service Center

How All Customers Should Be Treated You are most fortunate to have a lovely, knowledgeable and most competent woman working in your Service Department. This is the second time I have ha You are most fortunate to have a lovely, knowledgeable and most competent woman working in your Service Department. This is the second time I have had the pleasure of working with her. I was remiss in not getting her name...but she sits at the first counter near the window as you enter the Service Area. I sincerely hope that all of your customers who have worked with her, take this opportunity to let you know of her outstanding service. As someone who has been in a "service" business for thirty years, I can only say she is a wonderful representative for Nielson. More

Great Customer Service The staff is always very friendly and if there is something you are not satisfied with...... they are always willing to do whatever they can to correc The staff is always very friendly and if there is something you are not satisfied with...... they are always willing to do whatever they can to correct the situation. More

Great Service! The team is very friendly and accommodating. They make you feel like you are apart of the Nielsen family. Whenever they can save you money they will The team is very friendly and accommodating. They make you feel like you are apart of the Nielsen family. Whenever they can save you money they will without a problem. More

Service rep. Came to me while waiting and explained problem, that covered nuder warranty, but that it was going to take awhile and did I want to take shuttle home. Came to me while waiting and explained problem, that covered nuder warranty, but that it was going to take awhile and did I want to take shuttle home. Came back to let me know how things were going and how much longer it might be. More

Chrysler 300 Mr. Maecha has been my service tech working on my Chrysler vehicles for the past 2 years. When I found out that he made a transfer to Nielson's I als Mr. Maecha has been my service tech working on my Chrysler vehicles for the past 2 years. When I found out that he made a transfer to Nielson's I also came on board. I've dealt with a lot of dealerships in the past years ( was not a happy camper) Roland's integrity 'knowledge and most of all honesty is a home run. Knowing that I can leave a dealership service center and feel confident and safe means a lot. All Thanks to Mr Maecha. Hats Off! Sincerely Frank E. Maschio 201-390-4343 More

Manny Grillo and Staff are superior! Professional, courteous, friendly and get the job done right! This includes Tony (Car Caretaker), Karen ( Receptionist), Service Writers and my Mechanic! Recomme courteous, friendly and get the job done right! This includes Tony (Car Caretaker), Karen ( Receptionist), Service Writers and my Mechanic! Recommend highly...Kudos to Nielson Service Dept! More

I just purchased a used 1500 for my son and this was my first time at your service department. I stopped in first to see how to get an additional key made for my truck. The person behind the parts counte first time at your service department. I stopped in first to see how to get an additional key made for my truck. The person behind the parts counter first made sure a blank key was available and then asked me to set up an appointment with service. Dave Wood helped me with a convenient appointment that same day, explained the process and time frame needed. I came back at the agreed time, Dave got me in the system quickly and service was performed in less time than expected. Dave also answered a few questions for me that helped me. While I was waiting I discussed another small problem with my truck, and even though the parts dept. was closed Dave helped me get the part ordered. I appreciated the extra effort and friendliness. More

I was having problems with my rear camera it would work then it wouldn't I made a appointment with your service department and in one hour I received a call that the camera was bad and they ordered me a ne then it wouldn't I made a appointment with your service department and in one hour I received a call that the camera was bad and they ordered me a new one the next day I had my car back and rear camera was working again. More

Never buy or get car service at this dealership because it's rip off. I brought my 2005 Durango for a factory recall ( gas filler tube replacement) and gas smell after tank is filled up. They told me a se it's rip off. I brought my 2005 Durango for a factory recall ( gas filler tube replacement) and gas smell after tank is filled up. They told me a senor (fuel vapor detection pump 25.00 online) has to changed before a scanner can be hooked up. To make the story short the final bill came out to be 1,700.00 and I asked them for all the used parts never received them. Never received a call back from them after I left a voicemail. Take my advice never go there they will rip you off. More

I always receive exceptional service when dealing with Nielsen. The staff is very professional and knowledgeable. It is a pleasure to do business with such a fine group of people. Nielsen. The staff is very professional and knowledgeable. It is a pleasure to do business with such a fine group of people. More