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Nielsen Dodge Chrysler Jeep Ram - Service Center

East Hanover, NJ

4.7
292 Reviews

292 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center

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January 03, 2015

Overall first time experience with an American car The good-Felix, gets more than a perfect score for excellent service. Concerns--Waiting room really needs to be cleaned. Always a voicemail when you More

by Banana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No one provided names except Felix. He is very good.
Jan 03, 2015 -

Nielsen Dodge Chrysler Jeep Ram responded

We are glad that Felix was able to help you to your satisfaction. In regards to the waiting room, this spring the Service Department here at Nielsen Dodge will be getting a complete facelift, you will not even believe it is the same place after the remodel is completed.

December 08, 2014

Service was great Good experience working with Roland, will be back for additional work to be done. The people at Nielsen are friendly and professional and I will purch More

by edcohb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland
November 10, 2014

nothing but problems with 2011 jeep grand Cherokee Bought a 2011 jeep grand Cherokee in march 2013, have had nothing but problems with this truck. Leaks in floorboards on passenger side and roof in ba More

by angiedee
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
September 21, 2014

Horrible Service, even worse follow up! Horrible! I took my car in for a recall on a Monday 8/25 9am. The dealership was aware my car was coming in. My car would not come out of gear (out More

by arielle_h20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manny (service manager)
September 18, 2014

Quality service every time. My service rep, Roland, is always very efficient and attentive. He keeps me posted on the status of each repair or maintenance, and helps me figure o More

by Tlima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
August 29, 2014

Courteous service . For some reason, though, I'd made an appointment on line, but the person checking me in curbside had no record of the appointment. Service writer to More

by bobmessinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know name
August 27, 2014

Had car serviced I recently brought my car in for routine service. All of my questions were answered and I am very satisfied with the work. My car is running much smoo More

by mkmml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know
August 25, 2014

Best service dept, i have ever been to!!!! Roland Maecha was and always is friendly and knowledgeable, every time i go for service. and most of all honesty is a home run. Knowing that I can l More

by clever89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Maecha
August 03, 2014

Great Service Dept. They went above and beyond to take care of my situation, I would highly recommend bringing your car in for service at this dealership. David Goetlich More

by brendanlax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason harper
July 30, 2014

Best service advisor Erin is the BEST service advisor I have ever had at any dealership in 20 years. Reliable. Friendly. Motivated. Helpful. Knowledgeable. Erin Moran rock More

by Maureenlacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Moran
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