Nielsen Dodge Chrysler Jeep Ram - Service Center
East Hanover, NJ
292 Reviews of Nielsen Dodge Chrysler Jeep Ram - Service Center
Overall first time experience with an American car The good-Felix, gets more than a perfect score for excellent service. Concerns--Waiting room really needs to be cleaned. Always a voicemail when you The good-Felix, gets more than a perfect score for excellent service. Concerns--Waiting room really needs to be cleaned. Always a voicemail when you call and don't get a return call to schedule service. Lease price and overall service and car experience better with BMW. Car wash comes free with all car service. first experience with American cars -- already 3 recalls in less than 8 months on a brand new car!!! After lease is over, I will return to BMW. Sales team is very different from service team. I really know I bought American. :( More
Service was great Good experience working with Roland, will be back for additional work to be done. The people at Nielsen are friendly and professional and I will purch Good experience working with Roland, will be back for additional work to be done. The people at Nielsen are friendly and professional and I will purchase my next jeep there. More
nothing but problems with 2011 jeep grand Cherokee Bought a 2011 jeep grand Cherokee in march 2013, have had nothing but problems with this truck. Leaks in floorboards on passenger side and roof in ba Bought a 2011 jeep grand Cherokee in march 2013, have had nothing but problems with this truck. Leaks in floorboards on passenger side and roof in back seat passenger side; driver side mirror fell out while driving on highway; sun roof handle dell out (called in excess of 5 times for replacement, never received far); 3 recalls on this vehicle so fat; alternator blew in September 2014 ($1,000.00 out of pocket to replace)...seriously Nielsen? ? Absolutely disgusted and fed up. More
Horrible Service, even worse follow up! Horrible! I took my car in for a recall on a Monday 8/25 9am. The dealership was aware my car was coming in. My car would not come out of gear (out Horrible! I took my car in for a recall on a Monday 8/25 9am. The dealership was aware my car was coming in. My car would not come out of gear (out of park). The piece that needed to be replaced estimates to take 15 minutes to install. They did not finish on Monday, and needed to keep it for another day. No complimentary car was provided. I received a call from the dealer saying they fixed the recall but my car still did not go into gear and it would cost me $360 to fix an additional problem. I decided to let them know I was taking the car with me and not to fix the other problem. I asked how much the part was and it was only $114. About 20 minutes later the dealer called me back and miraculously were able to get my car out of park. When I went to pick up my car, everything from my center console was displaced on my passenger seat. There were scratches from where they tried to remove my shift panel. And all pieces of my car were not put back together. My cigarette lighter did not work. My brother had to remove everything because THEY DID NOT PLUG IT IN! OVERALL HORRIBLE SERVICE. I would not recommend to anyone. Just because I am not paying labor, should not mean that treat the car like crap. In addition, it has been almost a month and I still do not have a resolution as to why my car was returned to be in that condition. I am not looking for anything for free. I just find it appalling that no one at the dealership has taken accountability for their actions, nor to they care to get back to me in a timely manner. As of today, 9/21 I still do not have a clear resolution as to why my car was returned in the manner it was....it has been almost a month. 8/26- received car back in horrible condition 8/27- Spoke to service Manager Manny and he said he would look into 8/28- Left message for Manny (10am) 8/29- No answer from Manny- he was assisting a customer (10am) 8/29- Left message for Manny (11:39am) 8/30- No answer (2:40pm) 9/2- Tried to call but no answer (10:20am) 9/2- Left message for Manny (3:27pm) 9/5- Left message for Manny (4:21pm) 9/8- Spoke to Bruce at the dealership, he said Manny has gotten all of my messages but has not had the chance to speak to the zoning manager on duty at the time my car was in. Bruce said Manny would get back to me by Wednesday 9/10 9/16- After not hearing from Manny the previous week as promised, I left yet another message 9/16- Service Manager Manny finally responded to all of my calls and said he was still looking into. I have posted photos on Yelp and the dealer's Facebook page so others can see the poor service. More
Quality service every time. My service rep, Roland, is always very efficient and attentive. He keeps me posted on the status of each repair or maintenance, and helps me figure o My service rep, Roland, is always very efficient and attentive. He keeps me posted on the status of each repair or maintenance, and helps me figure out the best option in each case. So far so great! More
Courteous service . For some reason, though, I'd made an appointment on line, but the person checking me in curbside had no record of the appointment. Service writer to . For some reason, though, I'd made an appointment on line, but the person checking me in curbside had no record of the appointment. Service writer took me anyway. More
Had car serviced I recently brought my car in for routine service. All of my questions were answered and I am very satisfied with the work. My car is running much smoo I recently brought my car in for routine service. All of my questions were answered and I am very satisfied with the work. My car is running much smoother now. More
Best service dept, i have ever been to!!!! Roland Maecha was and always is friendly and knowledgeable, every time i go for service. and most of all honesty is a home run. Knowing that I can l Roland Maecha was and always is friendly and knowledgeable, every time i go for service. and most of all honesty is a home run. Knowing that I can leave a dealership service center and feel confident and safe means a lot. All Thanks to Mr Maecha. Gracias!!! I travel from Bergen County to get the best service ever at Nielsen Dodge. More
Great Service Dept. They went above and beyond to take care of my situation, I would highly recommend bringing your car in for service at this dealership. David Goetlich They went above and beyond to take care of my situation, I would highly recommend bringing your car in for service at this dealership. David Goetlich also followed up with the Service Dept. for a totally satisfied visit. More
Best service advisor Erin is the BEST service advisor I have ever had at any dealership in 20 years. Reliable. Friendly. Motivated. Helpful. Knowledgeable. Erin Moran rock Erin is the BEST service advisor I have ever had at any dealership in 20 years. Reliable. Friendly. Motivated. Helpful. Knowledgeable. Erin Moran rocks ! The best. More