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Nielsen Dodge Chrysler Jeep Ram
East Hanover, NJ
1,850 Reviews
Welcome to Nielsen Dodge Chrysler Jeep Ram! Our slogan is, "Save today.. The Nielsen Way". I personally believe that when you experience the whole research, shopping and car buying experience, Nielsen Dodge Chrysler Jeep Ram will provide you the best all-around value.
At Nielsen Dodge Chrysler Jeep Ram we have a strong and committed sales staff with many years of experience satisfying customer's needs. We are dedicated to customer satisfaction and our doors are always open to you. If you have any immediate questions or concerns please feel free to drop me a line on my email: BillSnouffer@Gmail.com.
We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,850 reviews
September 06, 2016
Great service all around Joe took us throughly through the leasing process and found us the car that best fit our needs. He was a pleasure to work with. We will be sure to rec Joe took us throughly through the leasing process and found us the car that best fit our needs. He was a pleasure to work with. We will be sure to recommend Nielson to our friends. More
by Estever
Employees Worked With
September 01, 2016
Happy customer! Mike was very helpful in finding a car in my budget that I loved and he was more than happy to work with me on all fronts. He made the annoying proces Mike was very helpful in finding a car in my budget that I loved and he was more than happy to work with me on all fronts. He made the annoying process of looking at cars quick, easy and fun. I also had a great experience with the finance department. Quick and painless! More
by anniemaura
Employees Worked With
Michael Kirk
August 31, 2016
Awesome experience This dealer was great to work with. My sales lady was extremely knowledgable and had a great personality. She was friendly and made the experience wo This dealer was great to work with. My sales lady was extremely knowledgable and had a great personality. She was friendly and made the experience wonderful. The finance department was quick and explained everything. I highly recommend this dealership. More
by Lauren
Employees Worked With
Alexandra Elder, Greg Kardell
August 31, 2016
Bill Daley and the Nielsen Auto Group Rock!!! Consummate professionals!! Bill Daley and his staff were a delight. The process was smooth and effortless. From the music playing thruout the showroo Consummate professionals!! Bill Daley and his staff were a delight. The process was smooth and effortless. From the music playing thruout the showroom to the offer of courtesy beverages, this experience was terrific. An added bonus was the politeness of the Finance Manager once the deal was done -- the state-of-the art electronic signing with the flash drive of all the docs was truly cutting edge!! Not only do they sell you a vehicle but they save trees too! We highly recommend this dealership for no-nonsense business. More
by CaSa
August 30, 2016
"NO" Service Department Nielsen Dodge has in my opinion, the worst service department ever! When you bring a vehicle there it’s like going into the Bermuda Triangle, it goes Nielsen Dodge has in my opinion, the worst service department ever! When you bring a vehicle there it’s like going into the Bermuda Triangle, it goes in and you never know if it is going to come out. Calling for information is just as bad, you leave a message for the service advisor and that message gets lost never to be seen again. So when you call back you dare not leave a message so you have to wait on hold for your service advisor since you know that they do return calls. When they finally pick up the phone, they still don’t have any answers. The have to check with a mechanic but he is either out to lunch, paperwork is lock in his tool box or their dog ate work order. Excuses, excuses, excuses that all they are good for. Do yourself a favor and bring your vehicle to another Dodge dealership for service. I was so frustrated that I called the service manager and it’s been almost a whole day and no return phone call. Thanks Nielsen! I will do everything in my power to go somewhere else for service. I had to bring another truck to this shop. What a mistake!!! The truck has been in the shop 21 days again. When I spoke to the service advisor last week she said it should be done on Friday. Of course I did not hear back from her or anyone with an update and now it’s Tuesday. This is my second call back today and no one answers in the service department (service that's a joke, it should be the "no" service department), finally the call just drops. I am literally am banging my head against the wall. NO ONE ANSWERS THE DAM PHONE HERE!!!!!!!!!! AGGGGGGGGGGGGHHHHHHHHHHHHHHH. LAST TIME. I just wish I could give negative stars. More
by CAFM
Employees Worked With
Erin Moran
August 23, 2016
Buying my first car I have never been able to get a new car and they made sure that I would be taken care of and I was. I would recommend my family and friends to my new I have never been able to get a new car and they made sure that I would be taken care of and I was. I would recommend my family and friends to my new Nielson family. More
by Rosie
Employees Worked With
Michael Kirk
August 23, 2016
Will shop no other place! Been dealing with Dave Goettlich , Chris Damon and Rick Vrablik for the past 10 years and will not shop no where else. Low pressure, honest, knowledge Been dealing with Dave Goettlich , Chris Damon and Rick Vrablik for the past 10 years and will not shop no where else. Low pressure, honest, knowledgeable people. More
by davell
August 20, 2016
Thank you Joe! Thank you Rick and Joe for going out of your way to find the car that met all my demands and for making this an easy process. Always a pleasure workin Thank you Rick and Joe for going out of your way to find the car that met all my demands and for making this an easy process. Always a pleasure working with you. More
by Ctc8100
August 19, 2016
My Salesman was the Best! Anthony Dangelo helped me finance my Honda Civic and he was great! I'm only 22 with not much credit history besides student loans and no cosigner. But Anthony Dangelo helped me finance my Honda Civic and he was great! I'm only 22 with not much credit history besides student loans and no cosigner. But he did everything he could to help me drive off the lot with my new car and I couldn't be more thankful. Without him, I wouldn't have a car! After I bought the car, there was a minor issue with the tire pressure sensor and it was a hassle and a lot of rescheduling with the body shop to get it fixed. Because of this, I couldn't pass my inspection so I was driving around with no inspection for almost a month! When I went to pick up my official plates, I asked Anthony if he could help me get my car fixed that same day since I live far from the dealership and didn't have an appointment for over another week! He managed to squeeze me in without an appointment, he guided me to people he knew would assist me, and I was in and out in under an hour! He really goes out of his way to give his customers the best service there. I'd give him a 10 out of 5 if I could! More
by Cmcinerney93
Employees Worked With
Anthony Dangelo
August 16, 2016
Chris was a pleasure to deal with!! Chris Damon helped with the lease of our new 2016 Jeep Wrangler Unlimited. He was very knowledgeable and was able to answer all of our questions. He Chris Damon helped with the lease of our new 2016 Jeep Wrangler Unlimited. He was very knowledgeable and was able to answer all of our questions. He was not pushy and I highly recommend him. I will definitely be using him again in the future. More
by Bali1011
Employees Worked With
