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Niello Volkswagen - Service Center

Sacramento, CA

4.8
896 Reviews

896 Reviews of Niello Volkswagen - Service Center

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June 16, 2023

Thanks to Roger my experience with VW was excellent. Roger was extremely helpful and very thorough in his explanation of the services that were presently required and the services needed in the future. More

by stexada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Service Dept
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June 15, 2023

Great! Matt Wirth provided an outstanding 1st impression and made me feel happy to know him. Max was out standing too, he greeted me like a person likes t More

by SadLS460owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT WIRTH - Top > ? ? ? ? ?
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June 11, 2023

AMAZING SERVICE AS USUAL. VERY COMMUNICATIVE WITH UPDATES AND COMPLETION TIMES. ALWAYS CALLS BACK WHEN A MESSAGE IS LEFT :) THANK YOU! More

by teresasaetern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ROGER
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Jun 14, 2023 -

Niello Volkswagen responded

Thank you for your continued business. We're so pleased to hear that you continue to receive amazing service and we look forward to serving you again in the future.

June 10, 2023

Good customer service. On time. Timely updates. Quality is good. Travel arrangements are good and quick. More

by SRIDHARCHUKKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent, Eddie Thomas
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Jun 14, 2023 -

Niello Volkswagen responded

We're happy you're happy! Thanks for taking the time to leave a review and let us know if there is anything we can do for you in the future.

May 31, 2023

Exceptional customer service from the staff. Good communication and knowledgeable technician who worked on my car. More

by DGARCIA6888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt wirth, Eddie Thomas
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Jun 07, 2023 -

Niello Volkswagen responded

Thank you for the 5-stars! We're so glad to hear that you had such an exceptional experience at our service center. Please let us know if we can help with anything else!

May 27, 2023

Travis was excellent and so professional. His customer service is 10 out of 10!!!! Everyone was very helpful. More

by JOEJAKE775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis, Eddie Thomas
Report | Print
May 26, 2023

The service advisor was extremely helpful and able to get my service done in a reasonable time. More

by daijah04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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Jun 01, 2023 -

Niello Volkswagen responded

We're thrilled to hear that you had such a great experience with Daijah and we'll pass along your compliments. Don't hesitate to reach out if you need anything in the future.

May 26, 2023

I always have a great experience when dealing with the service deparment. My Service Consultant Brent does a great job of expalining what is going on with my vehicle and keeps me in the loop throughout th More

by jeffsanchez04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dervice department
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May 26, 2023

Brandon Lamb is a wonderful employee, happy to have worked with him. will come back for my next service More

by ALINICOSIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
Report | Print
May 26, 2023

Greeted with a smile, friendly patient and helpful with all my questions. Great customer service. More

by ELUZM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh Macias
Report | Print
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